[DOCS-8016] Need more information on diagnostic.data for curious customers Created: 02/Jun/16  Updated: 11/Sep/18  Resolved: 29/Oct/17

Status: Closed
Project: Documentation
Component/s: about
Affects Version/s: None
Fix Version/s: None

Type: Task Priority: Minor - P4
Reporter: Roy Rim Assignee: Ravind Kumar (Inactive)
Resolution: Duplicate Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Issue Links:
Duplicate
duplicates DOCS-7899 Document all the commands being used ... Closed
Related
Participants:
Days since reply: 7 years, 36 weeks, 6 days ago
Story Points: 3

 Description   

Customers upgrading from <3.2 to 3.2+ are often confused by the addition of diagnostic.data and would like to know what it is. Also when a TSE asks for the contents of diagnostic.data some sensitive customers are wary of providing the information.

Providing a docs page with more information about diagnostic.data would help. Below is a c/p of a reply I gave a customer recently that also includes a c/p from Bruce's reply to another customer as well.

Diagnostic Data collects more information on the server running mongod and will provide our engineers with information which when combined with the mongod.log file can help resolve tickets faster.

We don't at the moment have a viewer for the data that is ready for external use. However you can see the data that it collects here, consisting of the following, with the commands you can run from the mongo shell to see what data is collected:

serverStatus: db.serverStatus({tcmalloc: true})
replSetGetStatus: rs.status()
collStats for local.oplog.rs: db.getSiblingDB('local').oplog.rs.stats()
getCmdLineOpts: db.adminCommand({getCmdLineOpts: true})
buildInfo: db.adminCommand({buildInfo: true})
hostInfo: db.adminCommand({hostInfo: true})


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