[DOCS-8043] Missing MSVCR120.dll from Backup Daemon zip file Created: 07/Jun/16  Updated: 26/Sep/16  Resolved: 26/Sep/16

Status: Closed
Project: Documentation
Component/s: Ops Manager
Affects Version/s: ops-manager-2.0.3, mongodb-3.2
Fix Version/s: None

Type: Task Priority: Minor - P4
Reporter: Ross Cantillon (Inactive) Assignee: Anthony Sansone (Inactive)
Resolution: Won't Fix Votes: 1
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

Windows Server 2008 R2


Issue Links:
Related
Participants:
Days since reply: 7 years, 36 weeks, 1 day ago
Epic Link: OM Backup Daemon
Story Points: 0.5

 Description   

The mongodb-win32-x86_64-enterprise-windows-64-3.2.6.zip archive file which is being used by the backup daemon doesn't have MSVCR120.dll. The Microsoft Windows Installer package (.msi) that was used for the installation of Ops Manager does contain MSVCR120.dll.

The issue here is that the Dynamic Link Library is distributed with the .msi but not with the binary zipped file. Initial backup starts and fails with an error similar to the following:

Failed to start mongod. Corrupt: false
com.xgen.svc.brs.util.MongoManager$MongoManagerStartException: Upgrade command failed. Cmd: `[D:\MMSData\MongoDBReleases\mongodb-win32-x86_64-enterprise-windows-64-3.2.6\bin\mongod.exe, --port, 27501, --dbpath, D:\MongoDBHeaders\57332ddf093af36afc2b8f51/rs0/head/, --bind_ip, 127.0.0.1, --setParameter, ttlMonitorEnabled=false, --nojournal, --slowms, 1000, --setParameter, failIndexKeyTooLong=false, --setParameter, recoverShardingState=false, --setParameter, diagnosticDataCollectionEnabled=false, --storageEngine, wiredTiger, --wiredTigerCacheSizeGB, 2, --upgrade]` Code: `-1073741515` StdOut: StdErr:  
com.xgen.svc.brs.util.MongoManager$MongoManagerStartException.badExitCode(MongoManager.java:203)

The solution to this issue is to install the Visual C++ Redistributable Packages on the backup daemon server. The package can be downloaded at the following link: https://www.microsoft.com/en-us/download/details.aspx?id=40784

It may be a good idea to include this information in our documentation to make this issue more visible to our customers.


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