[DOCS-8432] Can't ping over SSH tunnel Created: 27/Jul/16  Updated: 03/Nov/17  Resolved: 29/May/17

Status: Closed
Project: Documentation
Component/s: Ops Manager
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Major - P3
Reporter: Docs Collector User (Inactive) Assignee: Unassigned
Resolution: Won't Fix Votes: 0
Labels: collector-298ba4e7
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

Ubuntu 14.04, some U1 servers sitting in a lab hosting a MongoDB cluster

Location: https://docs.opsmanager.mongodb.com/v2.0/
User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:38.0) Gecko/20100101 Firefox/38.0
Referrer: https://mongodb-opscenter.dynamic.nsn-net.net/v2/5797812ae4b01bf35589a5aa
Screen Resolution: 1366 x 768


Participants:
Days since reply: 6 years, 37 weeks, 2 days ago

 Description   

I'm trying to monitor a MongoDB cluster that sits in another lab. Due to corporate security policies, it must be firewalled away from other labs. This can be bypassed with an SSH tunnel. When I add the cluster's router in Ops Manager, I can't get a successful ping on 127.0.0.1:27018 (the address where I am able to connect to MongoDB that sits in the other lab).

Is there any way to support this use case?



 Comments   
Comment by James Broadhead (Inactive) [ 29/May/17 ]

Please file a HELP ticket & Support may be able to help with this

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