[DRIVERS-769] Add NPS Survey to all off-domain driver documentation Created: 21/Nov/19  Updated: 15/Jun/21  Resolved: 15/Jun/21

Status: Closed
Project: Drivers
Component/s: None
Fix Version/s: None

Type: Task Priority: Major - P3
Reporter: Gilberto Hernandez Vazquez (Inactive) Assignee: Unassigned
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: PNG File Screen Shot 2019-11-19 at 2.54.46 PM.png     PNG File Screen Shot 2019-11-19 at 4.56.29 PM.png     File delighted_snippet.js     File docs_delighted_implementation.js    
Issue Links:
Depends
depends on CDRIVER-3445 Add NPS Survey to all off-domain driv... Closed
depends on CSHARP-2865 Add NPS Survey to all off-domain driv... Closed
depends on CXX-1885 Add NPS Survey to all off-domain driv... Closed
depends on GODRIVER-1426 Add NPS Survey to all off-domain driv... Closed
depends on MOTOR-470 Add NPS Survey to all off-domain driv... Closed
depends on NODE-2368 Add NPS Survey to all off-domain driv... Closed
depends on PHPC-1502 Add NPS Survey to all off-domain driv... Closed
depends on PYTHON-2073 Add NPS Survey to all off-domain driv... Closed
depends on RUBY-2037 Add NPS Survey to all off-domain driv... Closed
depends on JAVA-3523 Add NPS Survey to all off-domain driv... Closed
Driver Compliance:
Key Status/Resolution FixVersion
PHPC-1502 Won't Fix
GODRIVER-1426 Won't Do
JAVA-3523 Fixed 4.0.0
CSHARP-2865 Fixed 2.11.0
NODE-2368 Gone away
RUBY-2037 Works as Designed
MOTOR-470 Fixed 2.2
CDRIVER-3445 Fixed 1.16.0
CXX-1885 Fixed 3.5.0
PYTHON-2073 Fixed 3.11

 Description   

Hi team,

As you may have heard, the Docs team is migrating all of the off-domain driver documentation (with the exception of the corresponding API documentation that you all own) to docs.mongodb.com/. It'll be a while before all driver documentation is migrated. In the mean time, we'd like to instrument all off-domain driver documentation with the same instrumentation we use for the MongoDB docs.

One of our instrumentation tools is an NPS survey (administered with Delighted). We'd like to deploy this NPS survey to all of the off-domain driver documentation, which includes all pages on the following domains:

 

**Once deployed, the survey will appear on the documentation as demonstrated by the attached screenshot (file: "Screen Shot 2019-11-19 at 4.56.29 PM.png"). 

Some information about how to test whether or not the survey is live has been attached as well (file: "Screen Shot 2019-11-19 at 2.54.46 PM.png")

The relevant code snippet has also been attached (file: "delighted_snippet.js").

Finally, the NPS survey is tunable - we have our implementation configured such that we do not survey users more than once every 30 days, and users are prompted with the survey only if they've been on the site for at least 3 minutes. You can take a look at how we have implemented this by looking at the attached file "docs_delighted_implementation.js".

For more information, you can visit: https://delighted.com/docs/api/web 

 

According to our research, the drivers are the most widely used MongoDB product among developers, after Server, and updating the driver documentation is our #1 priority at the moment (hence this ticket). Please reach out with any questions / if you need more information. Thank you for your help!

  • Gilberto Hernandez

 

 


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