[GODRIVER-258] we need help accessing the database Created: 22/Feb/18  Updated: 11/Sep/19  Resolved: 22/Feb/18

Status: Closed
Project: Go Driver
Component/s: None
Affects Version/s: None
Fix Version/s: None

Type: Task Priority: Major - P3
Reporter: Chris [X] Assignee: David Golden
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified


 Description   

We hired a projectmanager, to build a MVP for us. We were told all his staff were in Ontario, however it seems this is not the case.

After close to a year of development and $14,000CDN, we believe this person has hired offshore talent, and spent the money we gave him.

Unfortunately the product is not finished and we are stuck with a non functioning piece of software. we hired a consultant to map the existing architecture, and unfortunately I believe the database has been disabled.

mongodb://partner:UPp51X7Y@159.203.10.195:29029/partner

We have already paid for the product, and they want more money to hand over things (we can product invoices and receipts).

Is there anyway we can "turn on" the database or reactivate the account so we can finish mapping our product.



 Comments   
Comment by David Golden [ 22/Feb/18 ]

I'm sorry you've had such a bad experience with your contractor. Unfortunately, there's nothing we're able to do to help; you'll need to work it out with them. If you're able to get them to provide you a dump of the database, (e.g. via the "mongodump" tool), a support team can work with you to get it up and running in our Cloud Database product, Atlas. That would let you "own" the database and only provide contractors with access needed to work on it rather than leaving your entire database in the hands of a contractor.

Regards,
David

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