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Hi there, thank you for reaching out. As this sounds like a support issue, we'd like to point to resources to get this questioned answered:
- our MongoDB support portal, located at support.mongodb.com
- our MongoDB community portal, located here
- for Atlas users, there is a built in chat feature in the UI, accessible in the lower right hand corner (it looks like a chat icon). Chat is staffed 24/7 by support personnel.
Folks at any of those can assist in diagnosing and/or reproducing the issue.
Rachelle
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