[JAVA-4906] Client Side Field Level Encryption (CSFLE) unable to connect to mongocryptd on Linux Created: 08/Mar/23 Updated: 27/Oct/23 Resolved: 31/Mar/23 |
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| Status: | Closed |
| Project: | Java Driver |
| Component/s: | Client Side Encryption |
| Affects Version/s: | None |
| Fix Version/s: | None |
| Type: | Question | Priority: | Major - P3 |
| Reporter: | Prasannavengadesan Santhanagopalan | Assignee: | Jeffrey Yemin |
| Resolution: | Gone away | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Description |
| Comments |
| Comment by PM Bot [ 31/Mar/23 ] |
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There hasn't been any recent activity on this ticket, so we're resolving it. Thanks for reaching out! Please feel free to comment on this if you're able to provide more information. |
| Comment by PM Bot [ 16/Mar/23 ] |
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Hey psantha3@travelers.com, We need additional details to investigate the problem. If this is still an issue for you, please provide the requested information. |
| Comment by Jeffrey Yemin [ 08/Mar/23 ] |
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psantha3@travelers.com, the JAVA project is intended for reporting bugs or requesting features in the Java driver, not for general support, even if that support is related to the Java driver. It's possible that after some investigation, the dedicated support team will end up escalating the case to driver engineers, but often that is not necessary. So generally we recommend all customers starting a support case first. You can include a link to this ticket in your case, so that they know that we've already been in contact. |
| Comment by Prasannavengadesan Santhanagopalan [ 08/Mar/23 ] |
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Are you saying, there is nothing you can do on this. I need to work with support team to figure out configuration issue ? please clarify. |
| Comment by Jeffrey Yemin [ 08/Mar/23 ] |
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When I log into Atlas now, I see a Get Help link in the top right. Under that is a Create New Case link. |
| Comment by Prasannavengadesan Santhanagopalan [ 08/Mar/23 ] |
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yes. we are using Atlas. please provide the link to chat with MongoDB Support representative. we want to sort this out. we are trying to fix so hard. but, we could not. |
| Comment by Jeffrey Yemin [ 08/Mar/23 ] |
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Hi there, thank you for reaching out. We test the Java driver extensively on Linux so my first suspicion is a configuration or environment issue rather than an obvious driver bug. Since that's more of a support issue, I wanted to give you some resources to get this question answered:
Regards, |
| Comment by Prasannavengadesan Santhanagopalan [ 08/Mar/23 ] |
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we have verified and made sure that MongoCryptd is available on the path. also we have tried starting MongoCrypd explicitly on docker file and also through Java code "Process process = runTime.exec(mongocryptdPath)". but, still the same error.
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