[SERVER-26563] MongoDB Enterprise 3.4-rc0 zip file not working on Windows Server 2012 R2 Created: 10/Oct/16  Updated: 05/Apr/17  Resolved: 24/Oct/16

Status: Closed
Project: Core Server
Component/s: Packaging
Affects Version/s: 3.4.0-rc0
Fix Version/s: None

Type: Bug Priority: Major - P3
Reporter: David Golub Assignee: Mark Benvenuto
Resolution: Cannot Reproduce Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: Text File dd_vcredist_amd64_20161010142850.log    
Backwards Compatibility: Fully Compatible
Operating System: ALL
Sprint: Platforms 2016-10-31
Participants:

 Description   

If I download the zip file for MongoDB 3.4-rc0 from http://downloads.mongodb.com/win32/mongodb-win32-x86_64-enterprise-windows-64-3.4.0-rc0.zip, it fails to start due to a missing Visual C++ runtime library. I attempted to download and install the redistributable from https://www.microsoft.com/en-us/download/details.aspx?id=48145. It goes most of the way through the setup process and then fails with an unexpected error and the log output that I've attached to this ticket. If I then attempt to start MongoDB again, it complains that it can't find api-ms-win-crt-runtime-l1-1-0.dll. I'm running on a VM with Windows Server 2012 R2.



 Comments   
Comment by Dave S [ 02/Feb/17 ]

I would like to add that I am also getting this error. I just upgraded a Win Server 2012 VM from MongoDB 3.2.7 to 3.4.2, however am now seeing this issue.

I did not have this issue when installing 3.4.0 on a fresh Win Server 2012 R2 VM.

Comment by Mark Benvenuto [ 17/Oct/16 ]

I am going to close this since it does not look like a MongoDB specific problem, but an issue when running the VC++ redistributable.

Comment by David Golub [ 13/Oct/16 ]

Here's what's in the event log. Doesn't look like anything particularly informative.

Product: Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.23026 -- Installation completed successfully.
Windows Installer installed the product. Product Name: Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.23026. Product Version: 14.0.23026. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 0.
Ending a Windows Installer transaction: C:\ProgramData\Package Cache\{BC958BD2-5DAC-3862-BB1A-C1BE0790438D}v14.0.23026\packages\vcRuntimeAdditional_amd64\vc_runtimeAdditional_x64.msi. Client Process Id: 2944.

Comment by Mark Benvenuto [ 13/Oct/16 ]

There may be more details in the event viewer at approximately: 2016-10-10T14:28:55. Can you check?

Comment by David Golub [ 13/Oct/16 ]

Any idea what would cause it to fail? Is the redistributable incompatible with Windows Server 2012?

Comment by Mark Benvenuto [ 10/Oct/16 ]

The MSU for the AppCRT failed to install in your case.

[0B80:0B1C][2016-10-10T14:28:55]i325: Registering dependency: {e46eca4f-393b-40df-9f49-076faf788d83} on package provider: Microsoft.VS.VC_RuntimeAdditionalVSU_amd64,v14, package: vcRuntimeAdditional_x64
[0B80:0B1C][2016-10-10T14:28:55]i301: Applying execute package: Windows81_x64, action: Install, path: C:\ProgramData\Package Cache\FC6260C33678BB17FB8B88536C476B4015B7C5E9\packages\Patch\x64\Windows8.1-KB2999226-x64.msu, arguments: '"C:\Windows\SysNative\wusa.exe" "C:\ProgramData\Package Cache\FC6260C33678BB17FB8B88536C476B4015B7C5E9\packages\Patch\x64\Windows8.1-KB2999226-x64.msu" /quiet /norestart'
[0B80:0B1C][2016-10-10T14:28:57]e000: Error 0x80240017: Failed to execute MSU package.
[0AE8:0AFC][2016-10-10T14:28:57]e000: Error 0x80240017: Failed to configure per-machine MSU package.
[0AE8:0AFC][2016-10-10T14:28:57]i319: Applied execute package: Windows81_x64, result: 0x80240017, restart: None
[0AE8:0AFC][2016-10-10T14:28:57]e000: Error 0x80240017: Failed to execute MSU package.
[0B80:0B1C][2016-10-10T14:28:57]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{e46eca4f-393b-40df-9f49-076faf788d83}, resume: ARP, restart: None, disable resume: No
[0B80:0B1C][2016-10-10T14:28:57]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{e46eca4f-393b-40df-9f49-076faf788d83}, resume: ARP, restart initiated: No, disable resume: No

Generated at Thu Feb 08 04:12:31 UTC 2024 using Jira 9.7.1#970001-sha1:2222b88b221c4928ef0de3161136cc90c8356a66.