[SERVER-30165] MongoDB Service doesn't start (Error 1067); Stored data for our application not accessible Created: 17/Jul/17 Updated: 27/Oct/23 Resolved: 07/Aug/17 |
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| Status: | Closed |
| Project: | Core Server |
| Component/s: | Storage |
| Affects Version/s: | 3.0.7 |
| Fix Version/s: | None |
| Type: | Bug | Priority: | Major - P3 |
| Reporter: | Clemens Schadner [X] | Assignee: | Mark Agarunov |
| Resolution: | Gone away | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Attachments: |
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| Operating System: | ALL |
| Participants: |
| Description |
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Dear Support-Team, due to an software update for our data historian and visualisation application, we faced the problem that the installation process crashed and the update gone wrong. Since then we are unable to access the stored data and also can't write new data into database (of course because the service isn't running). What can be done to get the MongoDB service running again? Attached please find all WiredTiger.* files such as sizeStorer.wt and *.lock files. Thanks in advance! Yours hopefully, Clemens Schadner |
| Comments |
| Comment by Clemens Schadner [X] [ 04/Aug/17 ] |
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Hello Mark, later I started the command prompt as admin and could do a mongodump, but the data is somehow gone. So thanks a lot for your time Mark and have a nice day! Mit freundlichen Grüßen / Best regards Clemens Schadner cts GmbH Tel. .+49 (0)8679 91689-202 Gesellschaft mit beschränkter Haftung |
| Comment by Mark Agarunov [ 02/Aug/17 ] |
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Hello ctsClemens, Thank you for the information. Looking at the error output you provided, this looks like it may be a permissions issue. Are you starting mongodb as an administrator? The specific error is Access Denied, which would indicate that the user you are trying to start mongod as is not the same user, and does not have the same access as the user it was previously running as. Please try executing this command as an administrator and let me know if this fixes the issue. Thanks, |
| Comment by Clemens Schadner [X] [ 18/Jul/17 ] |
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Hey Mark, thanks for your quick response! The files provided by you didn't solve the problem - the damn service throws the same error 1067. When I try: But I'm pretty sure that no mongod is running. Please find the complete logs in the attachment.
Thanks for your time! Best regards, |
| Comment by Mark Agarunov [ 17/Jul/17 ] |
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Hello ctsClemens, Thank you for the report. I've attached a repair attempt of the files you've provided. Would you please extract these files and replace them in your $dbpath and let us know if it resolves the issue? If you are still seeing errors after replacing these files, please provide the complete logs from mongod so that we can further investigate. Additionally, if this issue persists, please provide the following information:
Thanks, |