[SERVER-31076] WiredTiger error (-31802) while starting the mongodb Created: 13/Sep/17  Updated: 07/Nov/17  Resolved: 29/Sep/17

Status: Closed
Project: Core Server
Component/s: None
Affects Version/s: 3.4.9
Fix Version/s: None

Type: Question Priority: Critical - P2
Reporter: HP [X] Assignee: Mark Agarunov
Resolution: Incomplete Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: Text File mongod.log    
Participants:

 Description   

I am pretty much new to mongodb and just started with it. We have copied mongoDB from one of our test environment to other test environment .I have configured the .config file and after that when i was starting mongodb instance, i was receive the error related to WiredTiger error (-31802) .
The error is:

2017-09-13T10:32:14.198-0400 I CONTROL  [main] Trying to start Windows service 'MongoDB'
2017-09-13T10:32:14.201-0400 I CONTROL  [initandlisten] MongoDB starting : pid=8132 port=27017 dbpath=D:\\MongoDBDev\Data 64-bit host=TST01VTSQEN05
2017-09-13T10:32:14.202-0400 I CONTROL  [initandlisten] targetMinOS: Windows 7/Windows Server 2008 R2
2017-09-13T10:32:14.202-0400 I CONTROL  [initandlisten] db version v3.4.7
2017-09-13T10:32:14.202-0400 I CONTROL  [initandlisten] git version: cf38c1b8a0a8dca4a11737581beafef4fe120bcd
2017-09-13T10:32:14.202-0400 I CONTROL  [initandlisten] OpenSSL version: OpenSSL 1.0.1u-fips  22 Sep 2016
2017-09-13T10:32:14.202-0400 I CONTROL  [initandlisten] allocator: tcmalloc
2017-09-13T10:32:14.202-0400 I CONTROL  [initandlisten] modules: none
2017-09-13T10:32:14.203-0400 I CONTROL  [initandlisten] build environment:
2017-09-13T10:32:14.203-0400 I CONTROL  [initandlisten]     distmod: 2008plus-ssl
2017-09-13T10:32:14.203-0400 I CONTROL  [initandlisten]     distarch: x86_64
2017-09-13T10:32:14.203-0400 I CONTROL  [initandlisten]     target_arch: x86_64
2017-09-13T10:32:14.203-0400 I CONTROL  [initandlisten] options: { config: "D:\MongoDBDev\mongo.config", service: true, storage: { dbPath: "D:\\MongoDBDev\Data" }, systemLog: { destination: "file", path: "D:\\MongoDBDev\Logs\mongod.log" } }
2017-09-13T10:32:14.204-0400 I -        [initandlisten] Detected data files in D:\\MongoDBDev\Data created by the 'wiredTiger' storage engine, so setting the active storage engine to 'wiredTiger'.
2017-09-13T10:32:14.205-0400 I STORAGE  [initandlisten] wiredtiger_open config: create,cache_size=4606M,session_max=20000,eviction=(threads_min=4,threads_max=4),config_base=false,statistics=(fast),log=(enabled=true,archive=true,path=journal,compressor=snappy),file_manager=(close_idle_time=100000),checkpoint=(wait=60,log_size=2GB),statistics_log=(wait=0),
2017-09-13T10:32:14.661-0400 E STORAGE  [initandlisten] WiredTiger error (-31802) [1505313134:661031][8132:140728386261120], file:sizeStorer.wt, WT_SESSION.open_cursor: unable to read root page from file:sizeStorer.wt: WT_ERROR: non-specific WiredTiger error
2017-09-13T10:32:14.661-0400 I -        [initandlisten] Invariant failure: ret resulted in status UnknownError: -31802: WT_ERROR: non-specific WiredTiger error at src\mongo\db\storage\wiredtiger\wiredtiger_size_storer.cpp 69
2017-09-13T10:32:14.661-0400 I -        [initandlisten] 



 Comments   
Comment by Kelsey Schubert [ 29/Sep/17 ]

Hi EasyBoy,

We haven’t heard back from you for some time, so I’m going to mark this ticket as resolved. If this is still an issue for you, please provide additional information and we will reopen the ticket.

Regards,
Kelsey

Comment by Mark Agarunov [ 13/Sep/17 ]

Hello EasyBoy,

Thank you for the report. To further troubleshoot this issue, I would like to request a couple of files. Please upload the following:

  • WiredTiger.wt
  • WiredTiger.turtle

With these files, we can attempt a repair, although please note that there is no guarantee that the repair will be successful.

Thanks,
Mark

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