[SERVER-35373] Regarding MongoDB Service logs Created: 04/Jun/18  Updated: 28/Jun/18  Resolved: 06/Jun/18

Status: Closed
Project: Core Server
Component/s: Logging
Affects Version/s: 3.4.0
Fix Version/s: None

Type: Question Priority: Major - P3
Reporter: Sandeep [X] Assignee: Ramon Fernandez Marina
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Participants:

 Description   

Dear Team,

One of our Customer has reported an issue that "MongoDB Service is stopped ".

But We are unable to trace shutdown event  like (SERVICE_CONTROL_STOP) from mongodb logs .[\data\log]

Hence possibly we suspect that the mongoDB process might have been either killed or crashed 

Hence would like to know any option by which we can identify the reason for mongodb service shutdown like log of the stack trace, to locate the event trace for MONGODB[shutdown/kill/terminated ] service.

Environment Details:

  •  ** MongoDB is running as window service .
  • targetMinOS: Windows 7/Windows Server 2008 R2
  • db version v3.4.0
  • target_arch: x86_64

Thanks & Regards

Sandeep KS



 Comments   
Comment by Ramon Fernandez Marina [ 06/Jun/18 ]

Thanks for your report. A clean shutdown will have lines like the one below; if you don't see the last line before the SERVER RESTARTED marker then it is likely that mongod crashed or was killed by the OS.

2018-06-06T08:39:39.384-0400 I CONTROL  [signalProcessingThread] now exiting
2018-06-06T08:39:39.384-0400 I CONTROL  [signalProcessingThread] shutting down with code:0
2018-06-06T08:39:57.091-0400 I CONTROL  [main] ***** SERVER RESTARTED *****

Please note that the SERVER project is for reporting bugs or feature suggestions for the MongoDB server. For MongoDB-related support discussion please post on the mongodb-user group or Stack Overflow with the mongodb tag, where your question will reach a larger audience. A question like this involving more discussion would be best posted on the mongodb-user group. See also our Technical Support page for additional support resources.

Regards,
Ramón.

Comment by Sandeep [X] [ 06/Jun/18 ]

Dear Team,

May I request MongoDB Team  to provide us an update for the above said Issue please...?

Thanks & Regards

Sandeep KS

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