[SERVER-41784] file:WiredTiger.wt, WT_SESSION.checkpoint: E:\Database10\mongo\data\db\WiredTiger.turtle.set to E:\Database10\mongo\data\db\WiredTiger.turtle: file-rename: MoveFileExW: Access is denied. Created: 15/Jun/19  Updated: 17/Jun/19  Resolved: 17/Jun/19

Status: Closed
Project: Core Server
Component/s: None
Affects Version/s: 3.2.18
Fix Version/s: None

Type: Question Priority: Major - P3
Reporter: naresh gudla Assignee: Danny Hatcher (Inactive)
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

Production


Participants:

 Description   

We are using Mongo version 3.2.18-3-g53adeef and it is a replica set of 3 servers.

Mongo version is : 3.2.18-3-g53adeef

At times, mongo dB errors out with the below issue.. This is bring down the entire cluster i.e. all the three servers are becoming unresponsive.

 

2019-06-13T11:42:13.431+0200 E STORAGE  [thread2] WiredTiger (0) [1560418933:431135][1912:140719557709952], file:WiredTiger.wt, WT_SESSION.checkpoint: E:\Database10\mongo\data\db\WiredTiger.turtle.set to E:\Database10\mongo\data\db\WiredTiger.turtle: file-rename: MoveFileExW: Access is denied.

 

2019-06-13T11:42:13.432+0200 E STORAGE  [thread2] WiredTiger (0) [1560418933:432132][1912:140719557709952], file:WiredTiger.wt, WT_SESSION.checkpoint: WiredTiger.turtle: encountered an illegal file format or internal value

2019-06-13T11:42:13.432+0200 E STORAGE  [thread2] WiredTiger (-31804) [1560418933:432132][1912:140719557709952], file:WiredTiger.wt, WT_SESSION.checkpoint: the process must exit and restart: WT_PANIC: WiredTiger library panic

2019-06-13T11:42:13.433+0200 I -        [conn159429] Fatal Assertion 28559

2019-06-13T11:42:13.433+0200 I -        [conn159515] Fatal Assertion 28559

2019-06-13T11:42:13.433+0200 I -        [conn159429]

 

***aborting after fassert() failure

 

 

2019-06-13T11:42:13.433+0200 I -        [conn159515]

 

***aborting after fassert() failure

 

 

2019-06-13T11:42:13.433+0200 I -        [conn159578] Fatal Assertion 28559

2019-06-13T11:42:13.433+0200 I -        [conn159653] Fatal Assertion 28559

2019-06-13T11:42:13.433+0200 I -        [conn159578]

 

***aborting after fassert() failure

 

Issue gets fixed after restarting the servers and then the mongo db is up and running. Can you please help us here?

 

Thanks!

Naresh Gudla



 Comments   
Comment by Danny Hatcher (Inactive) [ 17/Jun/19 ]

The file-rename: MoveFileExW: Access is denied error occurs when something else on your server is accessing the MongoDB files. This could be an anti-virus or some other software. In order for MongoDB to continue to operate correctly, please ensure that no other process is touching the files.

Please also note that 3.2 has been end-of-lifed so we recommend upgrading to a newer version of MongoDB when possible.

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