[SERVER-41878] MongoDB hangs inexplicably and can run normally after reboot. No reason found Created: 24/Jun/19  Updated: 29/Jul/19  Resolved: 29/Jul/19

Status: Closed
Project: Core Server
Component/s: WiredTiger
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Major - P3
Reporter: BooHome Assignee: Danny Hatcher (Inactive)
Resolution: Incomplete Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: Text File mobgodb-log.txt    
Operating System: ALL
Participants:

 Description   

MongoDB hangs inexplicably and can run normally after reboot. No reason found:

2019-06-24T11:26:40.489+0800 I COMMAND [conn74] query question.userInfo command: \{ find: "userInfo", filter: { userMemberId: 1563856 }, ntoreturn: -1 } planSummary: COLLSCAN ntoskip:0 keysExamined:0 docsExamined:221381 cursorExhausted:1 numYields:1733 nreturned:1 reslen:316 locks:\{ Global: { acquireCount: { r: 3468 } }, Database: \{ acquireCount: { r: 1734 } }, Collection: \{ acquireCount: { r: 1734 } } } 162ms
2019-06-24T11:26:40.609+0800 I COMMAND [conn70] query question.userInfo command: \{ find: "userInfo", filter: { userMemberId: 961623 }, ntoreturn: -1 } planSummary: COLLSCAN ntoskip:0 keysExamined:0 docsExamined:229847 cursorExhausted:1 numYields:1800 nreturned:1 reslen:316 locks:\{ Global: { acquireCount: { r: 3602 } }, Database: \{ acquireCount: { r: 1801 } }, Collection: \{ acquireCount: { r: 1801 } } } 160ms
2019-06-24T11:26:41.201+0800 I CONTROL [ftdc] mongod.exe ...\src\mongo\util\stacktrace_windows.cpp(244) mongo::printStackTrace+0x67x
2019-06-24T11:26:41.201+0800 I CONTROL [ftdc] mongod.exe ...\src\mongo\util\signal_handlers_synchronous.cpp(359) mongo::reportOutOfMemoryErrorAndExit+0x144x
2019-06-24T11:26:41.201+0800 I CONTROL [ftdc] mongod.exe ...\src\mongo\util\allocator.cpp(51) mongo::mongoRealloc+0x25x
2019-06-24T11:26:41.201+0800 I CONTROL [ftdc] mongod.exe ...\src\mongo\base\data_builder.h(179) mongo::DataBuilder::resize+0x148x
2019-06-24T11:26:41.201+0800 I CONTROL [ftdc] mongod.exe ...\src\mongo\db\ftdc\compressor.cpp(128) mongo::FTDCCompressor::getCompressedSamples+0x332x
2019-06-24T11:26:41.201+0800 I CONTROL [ftdc] mongod.exe ...\src\mongo\db\ftdc\file_writer.cpp(168) mongo::FTDCFileWriter::writeSample+0x309x
2019-06-24T11:26:41.201+0800 I CONTROL [ftdc] mongod.exe ...\src\mongo\db\ftdc\file_manager.cpp(296) mongo::FTDCFileManager::writeSampleAndRotateIfNeeded+0x72x
2019-06-24T11:26:41.201+0800 I CONTROL [ftdc] mongod.exe ...\src\mongo\db\ftdc\controller.cpp(246) mongo::FTDCController::doLoop+0x1080x
2019-06-24T11:26:41.201+0800 I CONTROL [ftdc] mongod.exe c:\program files (x86)\microsoft visual studio 14.0\vc\include\thr\xthread(247) std::_LaunchPad<std::unique_ptr<std::tuple<std::_Binder<std::_Unforced,void (__cdecl mongo::FTDCController::*)(void) __ptr64,mongo::FTDCController * __ptr64 const> >,std::default_delete<std::tuple<std::_Binder<std::_Unforced,void (__cdecl mongo::FTDCController::*)(void) __ptr64,mongo::FTDCController * __ptr64 const> > > > >::_Run+0x117x
2019-06-24T11:26:41.201+0800 I CONTROL [ftdc] mongod.exe c:\program files (x86)\microsoft visual studio 14.0\vc\include\thr\xthread(210) std::_Pad::_Call_func+0x9x
2019-06-24T11:26:41.202+0800 I CONTROL [ftdc] ucrtbase.DLL crt_at_quick_exit+0x125x
2019-06-24T11:26:41.202+0800 I CONTROL [ftdc] kernel32.dll BaseThreadInitThunk+0x13x
2019-06-24T11:26:41.202+0800 F - [ftdc] out of memory.



 Comments   
Comment by Danny Hatcher (Inactive) [ 29/Jul/19 ]

Closing due to lack of response.

Comment by Eric Sedor [ 11/Jul/19 ]

Hi,

We still need information to investigate. If this is still an issue for you, would you please provide logs and diagnostic data via this secure upload portal?

Thanks!

Comment by Eric Sedor [ 24/Jun/19 ]

Hi ihere,

At first glance the reason for this issue is an out of memory error, which may not be the result of a bug. We can investigate.

Would you please archive (tar or zip) the mongod.log files and the $dbpath/diagnostic.data directory (the contents are described here) and upload them to this support uploader location?

Files uploaded to this portal are visible only to MongoDB employees and are routinely deleted after some time.

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