[SERVER-43091] MongoDB service not starting Created: 30/Aug/19  Updated: 10/Sep/19  Resolved: 10/Sep/19

Status: Closed
Project: Core Server
Component/s: Admin, WiredTiger
Affects Version/s: 3.6.10
Fix Version/s: None

Type: Bug Priority: Major - P3
Reporter: Yannick Verstraeten Assignee: Danny Hatcher (Inactive)
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: File mongod.2019-08-30T08-30-40.mdmp    
Operating System: ALL
Participants:

 Description   

The MongoDB service won't start anymore, it gives "error 1067: The process terminted unexpectedly" when i try to start the service.

I also tried to repair it but then i get following error:

C:\Program Files\Microsoft Advanced Threat Analytics\Center\MongoDB\bin>mongod.exe --dbpath "C:\Program Files\Microsoft Advanced Threat Analytics\Center\MongoDB\bin\data" --repair
2019-08-30T10:27:59.064+0200 I CONTROL [initandlisten] MongoDB starting : pid=5172 port=27017 dbpath=C:\Program Files\Microsoft Advanced Threat Analytics\Center\MongoDB\bin\data 64-bit host=AMPV-ATA-CEN01
2019-08-30T10:27:59.065+0200 I CONTROL [initandlisten] targetMinOS: Windows 7/Windows Server 2008 R2
2019-08-30T10:27:59.070+0200 I CONTROL [initandlisten] db version v3.6.10
2019-08-30T10:27:59.071+0200 I CONTROL [initandlisten] git version: 3e3ab85bfb98875af3bc6e74eeb945b0719f69c8
2019-08-30T10:27:59.072+0200 I CONTROL [initandlisten] OpenSSL version: OpenSSL 1.0.2o-fips 27 Mar 2018
2019-08-30T10:27:59.073+0200 I CONTROL [initandlisten] allocator: tcmalloc
2019-08-30T10:27:59.074+0200 I CONTROL [initandlisten] modules: none
2019-08-30T10:27:59.075+0200 I CONTROL [initandlisten] build environment:
2019-08-30T10:27:59.076+0200 I CONTROL [initandlisten] distmod: 2008plus-ssl
2019-08-30T10:27:59.077+0200 I CONTROL [initandlisten] distarch: x86_64
2019-08-30T10:27:59.078+0200 I CONTROL [initandlisten] target_arch: x86_64
2019-08-30T10:27:59.079+0200 I CONTROL [initandlisten] options: \{ repair: true, storage: { dbPath: "C:\Program Files\Microsoft Advanced Threat Analytics\Center\MongoDB\bin\data" } }
2019-08-30T10:27:59.081+0200 I - [initandlisten] Detected data files in C:\Program Files\Microsoft Advanced Threat Analytics\Center\MongoDB\bin\data created by the 'wiredTiger' storage engine, so setting the active storage engine to 'wiredTiger'.
2019-08-30T10:27:59.088+0200 I STORAGE [initandlisten] wiredtiger_open config: create,cache_size=256M,session_max=20000,eviction=(threads_min=4,threads_max=4),config_base=false,statistics=(fast),compatibility=(release="3.0",require_max="3.0"),log=(enabled=true,archive=true,path=journal,compressor=snappy),file_manager=(close_idle_time=100000),statistics_log=(wait=0),verbose=(recovery_progress),,log=(enabled=false),
2019-08-30T10:27:59.100+0200 E STORAGE [initandlisten] WiredTiger error (-31803) [1567153679:99731][5172:140715937520080], file:WiredTiger.wt, connection: __wt_turtle_read, 336: WiredTiger.turtle: fatal turtle file read error: WT_NOTFOUND: item not found
2019-08-30T10:27:59.101+0200 E STORAGE [initandlisten] WiredTiger error (-31804) [1567153679:100478][5172:140715937520080], file:WiredTiger.wt, connection: __wt_panic, 523: the process must exit and restart: WT_PANIC: WiredTiger library panic
2019-08-30T10:27:59.102+0200 F - [initandlisten] Fatal Assertion 28558 at src\mongo\db\storage\wiredtiger\wiredtiger_util.cpp 376
2019-08-30T10:27:59.103+0200 F - [initandlisten]
 
***aborting after fassert() failure
 
 
2019-08-30T10:27:59.276+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\util\stacktrace_windows.cpp(247) mongo::printStackTrace+0x67x
2019-08-30T10:27:59.276+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\util\signal_handlers_synchronous.cpp(184) mongo::`anonymous namespace'::printSignalAndBacktrace+0x116x
2019-08-30T10:27:59.281+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\util\signal_handlers_synchronous.cpp(240) mongo::`anonymous namespace'::abruptQuit+0x133x
2019-08-30T10:27:59.282+0200 I CONTROL [initandlisten] ucrtbase.dll raise+0x487x
2019-08-30T10:27:59.283+0200 I CONTROL [initandlisten] ucrtbase.dll abort+0x49x
2019-08-30T10:27:59.284+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\util\assert_util.cpp(169) mongo::fassertFailedWithLocation+0x385x
2019-08-30T10:27:59.285+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\storage\wiredtiger\wiredtiger_util.cpp(376) mongo::`anonymous namespace'::mdb_handle_error+0x332x
2019-08-30T10:27:59.286+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\support\err.c(277) __eventv+0x897x
2019-08-30T10:27:59.287+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\support\err.c(331) __wt_err_func+0x42x
2019-08-30T10:27:59.288+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\support\err.c(538) __wt_panic+0x69x
2019-08-30T10:27:59.289+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\meta\meta_turtle.c(335) __wt_turtle_read+0x766x
2019-08-30T10:27:59.290+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\meta\meta_table.c(304) __wt_metadata_search+0x207x
2019-08-30T10:27:59.296+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\conn\conn_dhandle.c(48) __conn_dhandle_config_set+0x34x
2019-08-30T10:27:59.297+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\conn\conn_dhandle.c(443) __wt_conn_dhandle_open+0x117x
2019-08-30T10:27:59.298+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\session\session_dhandle.c(546) __wt_session_get_dhandle+0x278x
2019-08-30T10:27:59.299+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\session\session_dhandle.c(538) __wt_session_get_dhandle+0x475x
2019-08-30T10:27:59.300+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\session\session_dhandle.c(351) __wt_session_get_btree_ckpt+0x196x
2019-08-30T10:27:59.301+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\cursor\cur_file.c(810) __wt_curfile_open+0x462x
2019-08-30T10:27:59.302+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\session\session_api.c(485) __session_open_cursor_int+0x697x
2019-08-30T10:27:59.303+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\session\session_api.c(560) __wt_open_cursor+0x96x
2019-08-30T10:27:59.303+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\meta\meta_table.c(115) __wt_metadata_cursor+0x153x
2019-08-30T10:27:59.303+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\conn\conn_api.c(2758) wiredtiger_open+0x3651x
2019-08-30T10:27:59.303+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\storage\wiredtiger\wiredtiger_kv_engine.cpp(420) mongo::WiredTigerKVEngine::WiredTigerKVEngine+0x2541x
2019-08-30T10:27:59.306+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\storage\wiredtiger\wiredtiger_init.cpp(106) mongo::`anonymous namespace'::WiredTigerFactory::create+0x649x
2019-08-30T10:27:59.312+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\service_context_d.cpp(204) mongo::ServiceContextMongoD::initializeGlobalStorageEngine+0x1362x
2019-08-30T10:27:59.313+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\db.cpp(753) mongo::`anonymous namespace'::_initAndListen+0x1691x
2019-08-30T10:27:59.314+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\db.cpp(1077) mongo::`anonymous namespace'::initAndListen+0x39x
2019-08-30T10:27:59.315+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\db.cpp(1436) mongo::mongoDbMain+0x414x
2019-08-30T10:27:59.316+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\dbmain.cpp(47) wmain+0x53x
2019-08-30T10:27:59.317+0200 I CONTROL [initandlisten] mongod.exe f:\dd\vctools\crt\vcstartup\src\startup\exe_common.inl(253) __scrt_common_main_seh+0x285x
2019-08-30T10:27:59.318+0200 I CONTROL [initandlisten] KERNEL32.DLL BaseThreadInitThunk+0x20x
2019-08-30T10:27:59.319+0200 F - [initandlisten] Got signal: 22 (SIGABRT).
2019-08-30T10:27:59.320+0200 F CONTROL [initandlisten] *** unhandled exception 0x0000000E at 0x00007FFAF8714C48, terminating
2019-08-30T10:27:59.321+0200 F CONTROL [initandlisten] *** stack trace for unhandled exception:
2019-08-30T10:27:59.370+0200 I CONTROL [initandlisten] KERNELBASE.dll RaiseException+0x104x
2019-08-30T10:27:59.370+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\util\signal_handlers_synchronous.cpp(241) mongo::`anonymous namespace'::abruptQuit+0x157x
2019-08-30T10:27:59.403+0200 I CONTROL [initandlisten] ucrtbase.dll raise+0x487x
2019-08-30T10:27:59.404+0200 I CONTROL [initandlisten] ucrtbase.dll abort+0x49x
2019-08-30T10:27:59.405+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\util\assert_util.cpp(169) mongo::fassertFailedWithLocation+0x385x
2019-08-30T10:27:59.406+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\storage\wiredtiger\wiredtiger_util.cpp(376) mongo::`anonymous namespace'::mdb_handle_error+0x332x
2019-08-30T10:27:59.407+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\support\err.c(277) __eventv+0x897x
2019-08-30T10:27:59.408+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\support\err.c(331) __wt_err_func+0x42x
2019-08-30T10:27:59.410+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\support\err.c(538) __wt_panic+0x69x
2019-08-30T10:27:59.411+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\meta\meta_turtle.c(335) __wt_turtle_read+0x766x
2019-08-30T10:27:59.412+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\meta\meta_table.c(304) __wt_metadata_search+0x207x
2019-08-30T10:27:59.419+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\conn\conn_dhandle.c(48) __conn_dhandle_config_set+0x34x
2019-08-30T10:27:59.420+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\conn\conn_dhandle.c(443) __wt_conn_dhandle_open+0x117x
2019-08-30T10:27:59.421+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\session\session_dhandle.c(546) __wt_session_get_dhandle+0x278x
2019-08-30T10:27:59.422+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\session\session_dhandle.c(538) __wt_session_get_dhandle+0x475x
2019-08-30T10:27:59.423+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\session\session_dhandle.c(351) __wt_session_get_btree_ckpt+0x196x
2019-08-30T10:27:59.424+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\cursor\cur_file.c(810) __wt_curfile_open+0x462x
2019-08-30T10:27:59.425+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\session\session_api.c(485) __session_open_cursor_int+0x697x
2019-08-30T10:27:59.426+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\session\session_api.c(560) __wt_open_cursor+0x96x
2019-08-30T10:27:59.429+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\meta\meta_table.c(115) __wt_metadata_cursor+0x153x
2019-08-30T10:27:59.435+0200 I CONTROL [initandlisten] mongod.exe ...\src\third_party\wiredtiger\src\conn\conn_api.c(2758) wiredtiger_open+0x3651x
2019-08-30T10:27:59.436+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\storage\wiredtiger\wiredtiger_kv_engine.cpp(420) mongo::WiredTigerKVEngine::WiredTigerKVEngine+0x2541x
2019-08-30T10:27:59.437+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\storage\wiredtiger\wiredtiger_init.cpp(106) mongo::`anonymous namespace'::WiredTigerFactory::create+0x649x
2019-08-30T10:27:59.438+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\service_context_d.cpp(204) mongo::ServiceContextMongoD::initializeGlobalStorageEngine+0x1362x
2019-08-30T10:27:59.439+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\db.cpp(753) mongo::`anonymous namespace'::_initAndListen+0x1691x
2019-08-30T10:27:59.440+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\db.cpp(1077) mongo::`anonymous namespace'::initAndListen+0x39x
2019-08-30T10:27:59.441+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\db.cpp(1436) mongo::mongoDbMain+0x414x
2019-08-30T10:27:59.441+0200 I CONTROL [initandlisten] mongod.exe ...\src\mongo\db\dbmain.cpp(47) wmain+0x53x
2019-08-30T10:27:59.442+0200 I CONTROL [initandlisten] mongod.exe f:\dd\vctools\crt\vcstartup\src\startup\exe_common.inl(253) __scrt_common_main_seh+0x285x
2019-08-30T10:27:59.443+0200 I CONTROL [initandlisten] KERNEL32.DLL BaseThreadInitThunk+0x20x
2019-08-30T10:27:59.450+0200 I - [initandlisten]
2019-08-30T10:27:59.452+0200 I CONTROL [initandlisten] writing minidump diagnostic file C:\Program Files\Microsoft Advanced Threat Analytics\Center\MongoDB\bin\mongod.2019-08-30T08-27-59.mdmp
2019-08-30T10:27:59.504+0200 F CONTROL [initandlisten] *** immediate exit due to unhandled exception

 

The MongoDB is installed as part of Microsoft Advanced Thread Analytics.

Can somebody help me get it to work again.



 Comments   
Comment by Danny Hatcher (Inactive) [ 10/Sep/19 ]

Glad to hear it!

Comment by Yannick Verstraeten [ 10/Sep/19 ]

thanks for the help, it worked

Comment by Danny Hatcher (Inactive) [ 03/Sep/19 ]

Please try downloading the 4.0.12 mongod binary and start it against your $dbpath with the repair option. If it repairs successfully, you should be able to start the original 3.6.10 binary. If that does not work, please provide the mongod log covering both the 4.0 repair attempt and the subsequent 3.6 start.

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