[SERVER-48260] MongoDB server crashed with Errorcode 24 and Error Category 1 Created: 17/May/20  Updated: 22/Jun/22  Resolved: 09/Aug/21

Status: Closed
Project: Core Server
Component/s: None
Affects Version/s: 4.0.12
Fix Version/s: None

Type: Bug Priority: Major - P3
Reporter: Anirudh Bhardwaj Assignee: Edwin Zhou
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Issue Links:
Related
Operating System: ALL
Participants:

 Description   

MongoDB server has crashed with mentioned exception. Details mentioned:

MongoDB Version: 4.0.12

Exception:

DBException::toString(): LockTimeout: Unable to acquire ticket with mode '2' within a max lock request timeout of '5ms' milliseconds.
Actual exception type: mongo::error_details::ExceptionForImpl<(mongo::ErrorCodes::Error)24, mongo::ExceptionForCat<(mongo::ErrorCategory)1> >
 0x7ff5284d8ea1 0x7ff5284d8885 0x7ff5285cd7e6 0x7ff5285cd831 0x7ff5271a5e11 0x7ff5271abc90 0x7ff5271a33ed 0x7ff5271a1532 0x7ff526b67583 0x7ff526b69e19 0x7ff526b6ba79 0x7ff526b6c9c1 0x7ff526b5812a 0x7ff526b64d8a 0x7ff526b5fa37 0x7ff526b63251 0x7ff527d26472 0x7ff526b5dc20 0x7ff526b60d65 0x7ff526b5f177 0x7ff526b5fabd 0x7ff526b63251 0x7ff527d269d5 0x7ff52842ff44 0x7ff524860dc5 0x7ff52458dced
----- BEGIN BACKTRACE -----
{"backtrace":[\{"b":"7FF526094000","o":"2444EA1","s":"_ZN5mongo15printStackTraceERSo"},\{"b":"7FF526094000","o":"2444885"},\{"b":"7FF526094000","o":"25397E6","s":"_ZN10__cxxabiv111__terminateEPFvvE"},\{"b":"7FF526094000","o":"2539831"},\{"b":"7FF526094000","o":"1111E11"},\{"b":"7FF526094000","o":"1117C90","s":"_ZN5mongo14performUpdatesEPNS_16OperationContextERKNS_9write_ops6UpdateE"},\{"b":"7FF526094000","o":"110F3ED"},\{"b":"7FF526094000","o":"110D532"},\{"b":"7FF526094000","o":"AD3583"},\{"b":"7FF526094000","o":"AD5E19"},\{"b":"7FF526094000","o":"AD7A79"},\{"b":"7FF526094000","o":"AD89C1","s":"_ZN5mongo23ServiceEntryPointCommon13handleRequestEPNS_16OperationContextERKNS_7MessageERKNS0_5HooksE"},\{"b":"7FF526094000","o":"AC412A","s":"_ZN5mongo23ServiceEntryPointMongod13handleRequestEPNS_16OperationContextERKNS_7MessageE"},\{"b":"7FF526094000","o":"AD0D8A","s":"_ZN5mongo19ServiceStateMachine15_processMessageENS0_11ThreadGuardE"},\{"b":"7FF526094000","o":"ACBA37","s":"_ZN5mongo19ServiceStateMachine15_runNextInGuardENS0_11ThreadGuardE"},\{"b":"7FF526094000","o":"ACF251"},\{"b":"7FF526094000","o":"1C92472","s":"_ZN5mongo9transport26ServiceExecutorSynchronous8scheduleESt8functionIFvvEENS0_15ServiceExecutor13ScheduleFlagsENS0_23ServiceExecutorTaskNameE"},\{"b":"7FF526094000","o":"AC9C20","s":"_ZN5mongo19ServiceStateMachine22_scheduleNextWithGuardENS0_11ThreadGuardENS_9transport15ServiceExecutor13ScheduleFlagsENS2_23ServiceExecutorTaskNameENS0_9OwnershipE"},\{"b":"7FF526094000","o":"ACCD65","s":"_ZN5mongo19ServiceStateMachine15_sourceCallbackENS_6StatusE"},\{"b":"7FF526094000","o":"ACB177","s":"_ZN5mongo19ServiceStateMachine14_sourceMessageENS0_11ThreadGuardE"},\{"b":"7FF526094000","o":"ACBABD","s":"_ZN5mongo19ServiceStateMachine15_runNextInGuardENS0_11ThreadGuardE"},\{"b":"7FF526094000","o":"ACF251"},\{"b":"7FF526094000","o":"1C929D5"},\{"b":"7FF526094000","o":"239BF44"},\{"b":"7FF524859000","o":"7DC5"},\{"b":"7FF524497000","o":"F6CED","s":"clone"}],"processInfo":\{ "mongodbVersion" : "4.0.12", "gitVersion" : "5776e3cbf9e7afe86e6b29e22520ffb6766e95d4", "compiledModules" : [], "uname" : { "sysname" : "Linux", "release" : "3.10.0-327.62.1.el7.x86_64", "version" : "#1 SMP Thu Oct 5 16:53:18 EDT 2017", "machine" : "x86_64" }, "somap" : [ \{ "b" : "7FF526094000", "elfType" : 3, "buildId" : "EF47E1B8B5FC85C7DF8A0916362ACC8238487CB2" }, \{ "b" : "7FFF5DEFE000", "elfType" : 3, "buildId" : "64C7C2F7D4DE55DAA7FE748B81DB3EE2A8C15504" }, \{ "b" : "7FF525C08000", "path" : "/lib64/libcurl.so.4", "elfType" : 3, "buildId" : "88BFD5DFFF54E5075F16F79710F0D5F8254663BB" }, \{ "b" : "7FF5259EE000", "path" : "/lib64/libresolv.so.2", "elfType" : 3, "buildId" : "0048CB5B654EF1C56C59FCF66BE2476196B21A15" }, \{ "b" : "7FF525606000", "path" : "/lib64/libcrypto.so.10", "elfType" : 3, "buildId" : "ED9EF3CB4F4DEA473E4025C88B021506A9ACFBA9" }, \{ "b" : "7FF525399000", "path" : "/lib64/libssl.so.10", "elfType" : 3, "buildId" : "2327AAC98843FDB928A3F920D0CC28A8F4F941BB" }, \{ "b" : "7FF525195000", "path" : "/lib64/libdl.so.2", "elfType" : 3, "buildId" : "DECA756A631284EEE020E3AE1CADCE9BDFB9914D" }, \{ "b" : "7FF524F8D000", "path" : "/lib64/librt.so.1", "elfType" : 3, "buildId" : "1CD06CBE6869F4C30E418DEE0A22B06DA53D63FD" }, \{ "b" : "7FF524C8B000", "path" : "/lib64/libm.so.6", "elfType" : 3, "buildId" : "32D3A284434CE1B95063A0410F363C81E345080D" }, \{ "b" : "7FF524A75000", "path" : "/lib64/libgcc_s.so.1", "elfType" : 3, "buildId" : "97D5E2F5739B715C3A0EC9F95F7336E232346CA8" }, \{ "b" : "7FF524859000", "path" : "/lib64/libpthread.so.0", "elfType" : 3, "buildId" : "35154E1D0E17CF6DF3D500AB9095BD3447DA4BCD" }, \{ "b" : "7FF524497000", "path" : "/lib64/libc.so.6", "elfType" : 3, "buildId" : "6C6BDDAFFD0008A02E02741D08C4B53599F75FDE" }, \{ "b" : "7FF525E70000", "path" : "/lib64/ld-linux-x86-64.so.2", "elfType" : 3, "buildId" : "DE5B31DB76162680E2B937829253AD51E3F524A5" }, \{ "b" : "7FF524264000", "path" : "/lib64/libidn.so.11", "elfType" : 3, "buildId" : "F4123103FB2318594448C44E47091DD68D1C78C0" }, \{ "b" : "7FF52403A000", "path" : "/lib64/libssh2.so.1", "elfType" : 3, "buildId" : "8F5D02C2E4D8867AF6B23B2FBF8E4A90F2D196C4" }, \{ "b" : "7FF523DF7000", "path" : "/lib64/libssl3.so", "elfType" : 3, "buildId" : "B9239E523C7E552A2B68068917EFFBF9765D22C5" }, \{ "b" : "7FF523BD0000", "path" : "/lib64/libsmime3.so", "elfType" : 3, "buildId" : "BE91BF9EFFD6FF95EEB92E38E0D8F3AAEDA741A9" }, \{ "b" : "7FF5238AA000", "path" : "/lib64/libnss3.so", "elfType" : 3, "buildId" : "4D6E724FF30DCE88982268800B1F1A2D10936B8F" }, \{ "b" : "7FF52367E000", "path" : "/lib64/libnssutil3.so", "elfType" : 3, "buildId" : "A782440E64331B2CB8AB84CF221E32B8D5E989A2" }, \{ "b" : "7FF52347A000", "path" : "/lib64/libplds4.so", "elfType" : 3, "buildId" : "A96CEBCC70105674C41728A32B8269A280AA0E21" }, \{ "b" : "7FF523275000", "path" : "/lib64/libplc4.so", "elfType" : 3, "buildId" : "860A92A74E0D73E1D2AC5A6874C06E7F8330DC78" }, \{ "b" : "7FF523037000", "path" : "/lib64/libnspr4.so", "elfType" : 3, "buildId" : "4B6AD8CF2301C517766622BAA66DA2B5D85C0B05" }, \{ "b" : "7FF522DEB000", "path" : "/lib64/libgssapi_krb5.so.2", "elfType" : 3, "buildId" : "E993A70A266D64269D29914AD59BE6FF54B0F531" }, \{ "b" : "7FF522B06000", "path" : "/lib64/libkrb5.so.3", "elfType" : 3, "buildId" : "EA78218A5AAEAB292259A0A1D59A9DC9EC95AF60" }, \{ "b" : "7FF5228D4000", "path" : "/lib64/libk5crypto.so.3", "elfType" : 3, "buildId" : "6D3C012960EBE87D267A66BE09DBFAA9E7DD6801" }, \{ "b" : "7FF5226D0000", "path" : "/lib64/libcom_err.so.2", "elfType" : 3, "buildId" : "B25574847B066A26CD593C8101DF6779898FF2C2" }, \{ "b" : "7FF5224C1000", "path" : "/lib64/liblber-2.4.so.2", "elfType" : 3, "buildId" : "D7CA74175B29986A1AA9CCD19B33BCAAA900743E" }, \{ "b" : "7FF52226E000", "path" : "/lib64/libldap-2.4.so.2", "elfType" : 3, "buildId" : "1AD0D2D5B20A2955061FDBBEC4720E93817CDA84" }, \{ "b" : "7FF522058000", "path" : "/lib64/libz.so.1", "elfType" : 3, "buildId" : "FC37913FB197B822BCDBF3697D061E248698CEC1" }, \{ "b" : "7FF521E49000", "path" : "/lib64/libkrb5support.so.0", "elfType" : 3, "buildId" : "8C509F8EACC7FCF178B8D76587252291AC98E663" }, \{ "b" : "7FF521C45000", "path" : "/lib64/libkeyutils.so.1", "elfType" : 3, "buildId" : "8CA73C16CFEB9A8B5660015B9223B09F87041CAD" }, \{ "b" : "7FF521A28000", "path" : "/lib64/libsasl2.so.3", "elfType" : 3, "buildId" : "39AD6F37E45CFD100A0EA21CB11EAFC1A8738CAE" }, \{ "b" : "7FF521803000", "path" : "/lib64/libselinux.so.1", "elfType" : 3, "buildId" : "5062031216B995004A297D555D834C0109F7598C" }, \{ "b" : "7FF5215CC000", "path" : "/lib64/libcrypt.so.1", "elfType" : 3, "buildId" : "C62D3378F826E7094702F135194D5B11A18C9F29" }, \{ "b" : "7FF52136B000", "path" : "/lib64/libpcre.so.1", "elfType" : 3, "buildId" : "1DEC80B82143A7960489C7B7AA8DDF182D6E2BE6" }, \{ "b" : "7FF521146000", "path" : "/lib64/liblzma.so.5", "elfType" : 3, "buildId" : "61D7D46225E85F144221E1424B87FBF3CB2B9D3F" }, \{ "b" : "7FF520F43000", "path" : "/lib64/libfreebl3.so", "elfType" : 3, "buildId" : "C1FC1E89D13071DEE34F719008FD21A12C998E30" } ] }}



 Comments   
Comment by Edwin Zhou [ 09/Aug/21 ]

Hi anirudhbh2004@gmail.com,

We haven’t heard back from you for some time, so I’m going to close this ticket. If this is still an issue for you, please provide additional information and we will reopen the ticket.

Best,
Edwin

Comment by Edwin Zhou [ 27/Jul/21 ]

Hi anirudhbh2004@gmail.com,

We still need additional information to diagnose the problem. If this is still an issue for you, would you please upgrade to MongoDB v4.0.14+ and verify if this issue persists? If so, can you provide the full mongod.log file which covers this behavior?

Best,
Edwin

Comment by Carl Champain (Inactive) [ 19/May/20 ]

Hi anirudhbh2004@gmail.com,

Thank you for the report. 
You might be experiencing SERVER-43868. Can you please upgrade to 4.0.14?
If the upgrade doesn't resolve the issue, please provide the full mongod.log file.

Kind regards,
Carl
 

Comment by Anirudh Bhardwaj [ 18/May/20 ]

Hi Team,

Let us know if you require any further details on this one.

Generated at Thu Feb 08 05:16:36 UTC 2024 using Jira 9.7.1#970001-sha1:2222b88b221c4928ef0de3161136cc90c8356a66.