[SERVER-50902] Mongo Database - Dirty Shutdown Created: 11/Sep/20  Updated: 27/Oct/23  Resolved: 30/Sep/20

Status: Closed
Project: Core Server
Component/s: None
Affects Version/s: 3.4.10
Fix Version/s: None

Type: Bug Priority: Major - P3
Reporter: Bob Beard Assignee: Dmitry Agranat
Resolution: Gone away Votes: 0
Labels: FA_28558
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: Zip Archive FILES.zip    
Operating System: ALL
Participants:

 Description   

We have a major issues on our MongoDB and I've attached the latest logs and files. In previous forums I've seen this get fixed by your team. Can you please help as soon as possible please, we are a medical facility and need this fixed.

We are running on Windows 2016 Server and running fine until a power outage.

2020-09-11T14:34:18.785-0400 I CONTROL [initandlisten] options: \{ config: "C:\Program Files\DELL\WMS\MongoDB\mongod.cfg", net: { bindIp: "localhost", port: 27017 }, security: \{ authorization: "enabled" }, service: true, storage: \{ dbPath: "C:\Program Files\DELL\WMS\Database\Mongo" }, systemLog: \{ destination: "file", path: "C:\Program Files\DELL\WMS\MongoDb\mongod.log" } }
2020-09-11T14:34:18.785-0400 I - [initandlisten] Detected data files in C:\Program Files\DELL\WMS\Database\Mongo created by the 'wiredTiger' storage engine, so setting the active storage engine to 'wiredTiger'.
2020-09-11T14:34:18.786-0400 I STORAGE [initandlisten] wiredtiger_open config: create,cache_size=3583M,session_max=20000,eviction=(threads_min=4,threads_max=4),config_base=false,statistics=(fast),log=(enabled=true,archive=true,path=journal,compressor=snappy),file_manager=(close_idle_time=100000),checkpoint=(wait=60,log_size=2GB),statistics_log=(wait=0),
2020-09-11T14:34:18.797-0400 E STORAGE [initandlisten] WiredTiger error (0) [1599849258:797507][1816:140721228962256], file:WiredTiger.wt, connection: read checksum error for 4096B block at offset 24576: block header checksum of 1919248233 doesn't match expected checksum of 3720300442
2020-09-11T14:34:18.797-0400 E STORAGE [initandlisten] WiredTiger error (0) [1599849258:797507][1816:140721228962256], file:WiredTiger.wt, connection: WiredTiger.wt: encountered an illegal file format or internal value
2020-09-11T14:34:18.797-0400 E STORAGE [initandlisten] WiredTiger error (-31804) [1599849258:797507][1816:140721228962256], file:WiredTiger.wt, connection: the process must exit and restart: WT_PANIC: WiredTiger library panic
2020-09-11T14:34:18.797-0400 I - [initandlisten] Fatal Assertion 28558 at src\mongo\db\storage\wiredtiger\wiredtiger_util.cpp 361
2020-09-11T14:34:18.797-0400 I - [initandlisten]

Thank You,



 Comments   
Comment by Dmitry Agranat [ 30/Sep/20 ]

Hi adiac1227@gmail.com,

We haven’t heard back from you for some time, so I’m going to mark this ticket as resolved. If this is still an issue for you, please provide additional information and we will reopen the ticket.

Regards,
Dima

Comment by Dmitry Agranat [ 21/Sep/20 ]

Hi adiac1227@gmail.com

We still need additional information to try to solve the reported corruption. If this is still an issue for you, would you please upload both files: WiredTiger.wt and WiredTiger.turtle?

Thanks,
Dima

Comment by Dmitry Agranat [ 15/Sep/20 ]

Hi adiac1227@gmail.com,

As MongoDB 3.4 has reached EOL, we can try to assist you as a one-time exception.

In the attached files, I could not find the WiredTiger.wt file. In order to try the repair attempt, we'll need both files: WiredTiger.wt and WiredTiger.turtle.

Could you re-attach WiredTiger.wt and WiredTiger.turtle files?

Thanks,
Dima

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