[SERVER-53540] DBException handling request, closing client connection: ClientDisconnect: operation was interrupted Created: 30/Dec/20 Updated: 01/Jun/22 Resolved: 12/Jan/21 |
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| Status: | Closed |
| Project: | Core Server |
| Component/s: | Logging |
| Affects Version/s: | 4.2.8 |
| Fix Version/s: | None |
| Type: | Bug | Priority: | Major - P3 |
| Reporter: | Sourabh Ghosh | Assignee: | Edwin Zhou |
| Resolution: | Duplicate | Votes: | 2 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Attachments: |
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| Operating System: | ALL | ||||||||
| Participants: | |||||||||
| Case: | (copied to CRM) | ||||||||
| Description |
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Hello Team, We found the similar scenarios wherein stepdown/restart config server fix the issue, so do we have any other fix apart from upgrade, this seems to be serious issue kindly let us know.
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| Comments |
| Comment by Edwin Zhou [ 12/Jan/21 ] | |||||||||||||||||||||||
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Hi aayushi.mangal@visiblealpha.com, Thanks for your provided output.
The expiration date matches the timestamp when the incident began, which confirms that this is MongoDB 4.2.12 has not yet been released, but I expect it to be released later this month. Best, | |||||||||||||||||||||||
| Comment by Aayushi Mangal [ 12/Jan/21 ] | |||||||||||||||||||||||
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Thank you Edwin for confirming. Please find details required:
Also I would like to confirm, as this suggested 4.2.12 is fixed version and we need to upgrade that, so can you please redirect me to that release, as I could not found that. | |||||||||||||||||||||||
| Comment by Edwin Zhou [ 11/Jan/21 ] | |||||||||||||||||||||||
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Hi aayushi.mangal@visiblealpha.com, Thank you for uploading the logs and data that I requested. I agree with your colleague's suspicion that you're hitting Would you send the output of
for the mongos that hit this issue as detailed in the user summary box for Thanks, | |||||||||||||||||||||||
| Comment by Aayushi Mangal [ 08/Jan/21 ] | |||||||||||||||||||||||
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Hi Edwin, mongos log also uploaded to your protal 2020-12-29T10:34:50.272+0000 I NETWORK [conn8593003] DBException handling request, closing client connection: ClientDisconnect: operation was interrupted | |||||||||||||||||||||||
| Comment by Edwin Zhou [ 07/Jan/21 ] | |||||||||||||||||||||||
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Hi aayushi.mangal@visiblealpha.com, Thank you, I have received the files in the upload portal. Do you have the exact timestamp when the network error is thrown? Best, | |||||||||||||||||||||||
| Comment by Aayushi Mangal [ 07/Jan/21 ] | |||||||||||||||||||||||
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Hi Edwin, Please confirm if you receive files, i have uploaded in your portal. | |||||||||||||||||||||||
| Comment by Edwin Zhou [ 06/Jan/21 ] | |||||||||||||||||||||||
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Hi aayushi.mangal@visiblealpha.com, I'm unable to find your attached diagnostics in the attachments field. I've created a secure upload portal for you where you can upload your diagnostic data. Files uploaded to this portal are visible only to MongoDB employees and are routinely deleted after some time. Thanks, | |||||||||||||||||||||||
| Comment by Aayushi Mangal [ 06/Jan/21 ] | |||||||||||||||||||||||
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Hi Edwin, Thank you for your response. Please find attached diagnostic details from 1 mongos and 1 config and 1 shard servers from our cluster. We have 8 shards - 3 members each, and 3 config servers with multiple mongos in our cluster. Also please check if you could keep the shared directory private to your MongoDB team only. Let us know in case we are missing anything. | |||||||||||||||||||||||
| Comment by Edwin Zhou [ 05/Jan/21 ] | |||||||||||||||||||||||
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Hi sourabh.ghosh@visiblealpha.com, Would you please archive (tar or zip) the $dbpath/diagnostic.data directory (the contents are described here) and attach it to this ticket? Best, |