[SERVER-53778] Free Monitoring does not show Disk Utilization and System CPU Usage metrics on windows? Created: 14/Jan/21 Updated: 27/Oct/23 Resolved: 05/Feb/21 |
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| Status: | Closed |
| Project: | Core Server |
| Component/s: | Admin |
| Affects Version/s: | 4.4.3 |
| Fix Version/s: | None |
| Type: | Bug | Priority: | Major - P3 |
| Reporter: | Oliver Greil | Assignee: | Mark Benvenuto |
| Resolution: | Works as Designed | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Issue Links: |
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| Operating System: | ALL | ||||||||
| Steps To Reproduce: | Host mongodb on windows and check the Free monitoring url - you will see empty charts for Network Utilization and System CPU usage. |
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| Sprint: | Security 2021-02-08 | ||||||||
| Participants: | |||||||||
| Description |
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Using latest version of MongoDB 4.4.3 or earlier on a Windows 2019 Server installation, is not showing the metrics for Disk Utilization and System CPU usage. They always show 0.0%... The tooltips mention that this does not work on MacOS, but shouldn't it work on windows on premise installations? |
| Comments |
| Comment by Oliver Greil [ 26/Feb/21 ] |
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I see... is there any way to track the progress on this case within the free monitoring service team? - Since it is still not working I wondered, when we can expect this to be fixed? Kind regards, |
| Comment by Mark Benvenuto [ 05/Feb/21 ] |
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Dear contact@requiaonline.com, After private discussion with Duncan, the Free Monitoring service team will be making changes on there end to support Windows. I am closing this ticket as "Works As Designed" since mongod is operating correctly. Thanks, Mark |
| Comment by Oliver Greil [ 27/Jan/21 ] |
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Great to hear, so maybe it can be resolved even without a mongodb server update and get fixed on the mongodb cloud side �� Thanks for your efforts, |
| Comment by Mark Benvenuto [ 26/Jan/21 ] |
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Thanks for the information. It was very helpful. I dug deeper into the issue and was able to repro the issue. I can see no Cpu and disk metrics on the free monitoring website for my Windows Server 2019 machine. I instrumented the code to see what free monitoring was sending and discovered that it is sending the Cpu and disk information. I will follow up with Duncan to find the root cause. Thanks Mark |
| Comment by Oliver Greil [ 26/Jan/21 ] |
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Hello, well the Windows version is English (United States) - since I always use english for operating systems. So the display language is English (United States), but the regional settings (Date & time, currency, number format) is German (Austria). So if its dependant on the local culture, then this could be the problem, but if it's only dependent on the windows language version, then I think that is currently not the problem. BTW I had an email exchange with Duncan Armstrong from MongoDB earlier and he told me that he can confirm that the Disk & CPU metrics on several windows 2019 machines were missing too. Hope this helps, |
| Comment by Mark Benvenuto [ 25/Jan/21 ] |
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What is the display language of your Windows Server 2019 computer? There is a known issue with non-English Windows machines not being able to gather performance counter information (see Thanks, Mark |
| Comment by Edwin Zhou [ 25/Jan/21 ] |
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Thanks for your ticket submission. I'll be assigning this to the team responsible for Free Monitoring for further investigation. Best, |