[SERVER-56594] RSM not processing response Created: 04/May/21 Updated: 20/May/21 Resolved: 19/May/21 |
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| Status: | Closed |
| Project: | Core Server |
| Component/s: | None |
| Affects Version/s: | None |
| Fix Version/s: | None |
| Type: | Question | Priority: | Major - P3 |
| Reporter: | Konstantin Krasnov | Assignee: | Edwin Zhou |
| Resolution: | Incomplete | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Attachments: |
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| Participants: |
| Description |
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Hi, After updating to 4.4.5, we began to receive the following message:
Is this normal behavior?
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| Comments |
| Comment by Konstantin Krasnov [ 20/May/21 ] |
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Thanks Edwin! |
| Comment by Edwin Zhou [ 19/May/21 ] |
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Thanks kkrasnov@gmail.com, I'll close this out as incomplete as we are unable to obtain diagnostics covering the beginning of this occurrence. |
| Comment by Konstantin Krasnov [ 19/May/21 ] |
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Hi Edwin, We won't be able to watch it anymore. Logs for 05/01/2021 have already been removed. If we have a similar situation, I will save logs.
Best regards, Konstantin |
| Comment by Edwin Zhou [ 18/May/21 ] |
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Glad to hear that restarting the affect nodes stops those error messages. I'm curious as to why the RSM was shut down in the first place, do you still have logs from 05/01/2021? Thanks, |
| Comment by Konstantin Krasnov [ 18/May/21 ] |
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Hi Edwin, I restarted one affected node). After restarting this node, the error disappeared on both affected nodes. Now we do not have such messages on all cluster nodes. I uploaded the log file.
Thank you!
Best regards, Konstantin |
| Comment by Edwin Zhou [ 17/May/21 ] |
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Were you able to restart the affected nodes? Can you also upload the log files for when the log lines first start appearing? I suspect they begin sometime shortly after starting the mongod after upgrading them. Best, |
| Comment by Konstantin Krasnov [ 13/May/21 ] |
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Hi Edwin, This issue affecting 2 nodes. We will restart this nodes in a few days. I will inform you of the results.
Best regards, Konstantin |
| Comment by Edwin Zhou [ 13/May/21 ] |
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Thank you for uploading the files. My investigation leads me to believe that at some point the RSM was shutdown for an unknown reason.
Best, |
| Comment by Konstantin Krasnov [ 13/May/21 ] |
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Hi Edwin, I have uploaded files.
Best regards, Konstantin |
| Comment by Edwin Zhou [ 11/May/21 ] |
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I've created a secure upload portal for you. Files uploaded to this portal are visible only to MongoDB employees and are routinely deleted after some time. Best, |
| Comment by Konstantin Krasnov [ 11/May/21 ] |
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Will this information be available to everyone? |
| Comment by Edwin Zhou [ 11/May/21 ] |
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Thanks for providing that information. Would you please archive (tar or zip) the $dbpath/diagnostic.data directory (the contents are described here), and mongod.log files that cover these log lines and attach it to this ticket? Best, |
| Comment by Konstantin Krasnov [ 11/May/21 ] |
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Hi Edwin,
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| Comment by Edwin Zhou [ 10/May/21 ] |
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Thanks for your ticket submission. To further this investigation can you provide the following information:
Best, |