[SERVER-57798] Direct user to MongoDB Compass download page when failing to install MongoDB Compass due to a connection issue using ./install_compass Created: 17/Jun/21  Updated: 29/Oct/23  Resolved: 08/Jul/21

Status: Closed
Project: Core Server
Component/s: None
Affects Version/s: None
Fix Version/s: 4.2.16, 4.4.8, 5.0.2, 4.0.27, 5.1.0-rc0

Type: Task Priority: Major - P3
Reporter: Edwin Zhou Assignee: Ryan Egesdahl (Inactive)
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Issue Links:
Backports
Related
is related to SERVER-57670 download failed midway when running .... Closed
Backwards Compatibility: Fully Compatible
Backport Requested:
v5.0, v4.4, v4.2, v4.0
Sprint: Dev Platform 2021-07-12
Participants:

 Description   

When a user fails to install MongoDB Compass using ./install_compass after installing MongoDB v4.4.6 Community on macOS, it will direct them to filing a SERVER ticket by logging the line:

2021-06-13 10:32:23,135 - root - ERROR - Please open a ticket with the log file attached on the SERVER project at https://jira.mongodb.org/

Can we instead change this to direct them over to the download page and/or the docs



 Comments   
Comment by Vivian Ge (Inactive) [ 06/Oct/21 ]

Updating the fixversion since branching activities occurred yesterday. This ticket will be in rc0 when it’s been triggered. For more active release information, please keep an eye on #server-release. Thank you!

Comment by Githook User [ 20/Jul/21 ]

Author:

{'name': 'Ryan Egesdahl', 'email': 'ryan.egesdahl@mongodb.com', 'username': 'deriamis'}

Message: SERVER-57798 Direct user to manually install on Compass download failure

We really don't need the user to tell us something has failed in a way
we generally expected might happen from time to time. It's much more
helpful from the user's perspective to know how to install Compass
manually when the installer script fails, so we'll direct them to the
appropriate documentation from now on.

(cherry picked from commit 10c13a0b1c54489fdbf5b029356caf445e6674e4)
(cherry picked from commit 9f88f92a2d8aa1a6bff8180e9ae735d437ecd00b)
(cherry picked from commit a01bd3475af76d65f1b2aadff970120774d7f2ab)
(cherry picked from commit 83bc43d9656e4e298b0da87e65a955a1cb4ec37c)
Branch: v4.0
https://github.com/mongodb/mongo/commit/d55942f988e3f1c30ae394b4f7708daccfc2b133

Comment by Githook User [ 20/Jul/21 ]

Author:

{'name': 'Ryan Egesdahl', 'email': 'ryan.egesdahl@mongodb.com', 'username': 'deriamis'}

Message: SERVER-57798 Direct user to manually install on Compass download failure

We really don't need the user to tell us something has failed in a way
we generally expected might happen from time to time. It's much more
helpful from the user's perspective to know how to install Compass
manually when the installer script fails, so we'll direct them to the
appropriate documentation from now on.

(cherry picked from commit 10c13a0b1c54489fdbf5b029356caf445e6674e4)
(cherry picked from commit 9f88f92a2d8aa1a6bff8180e9ae735d437ecd00b)
(cherry picked from commit a01bd3475af76d65f1b2aadff970120774d7f2ab)
Branch: v4.2
https://github.com/mongodb/mongo/commit/83bc43d9656e4e298b0da87e65a955a1cb4ec37c

Comment by Githook User [ 20/Jul/21 ]

Author:

{'name': 'Ryan Egesdahl', 'email': 'ryan.egesdahl@mongodb.com', 'username': 'deriamis'}

Message: SERVER-57798 Direct user to manually install on Compass download failure

We really don't need the user to tell us something has failed in a way
we generally expected might happen from time to time. It's much more
helpful from the user's perspective to know how to install Compass
manually when the installer script fails, so we'll direct them to the
appropriate documentation from now on.

(cherry picked from commit 10c13a0b1c54489fdbf5b029356caf445e6674e4)
(cherry picked from commit 9f88f92a2d8aa1a6bff8180e9ae735d437ecd00b)
Branch: v4.4
https://github.com/mongodb/mongo/commit/a01bd3475af76d65f1b2aadff970120774d7f2ab

Comment by Githook User [ 20/Jul/21 ]

Author:

{'name': 'Ryan Egesdahl', 'email': 'ryan.egesdahl@mongodb.com', 'username': 'deriamis'}

Message: SERVER-57798 Direct user to manually install on Compass download failure

We really don't need the user to tell us something has failed in a way
we generally expected might happen from time to time. It's much more
helpful from the user's perspective to know how to install Compass
manually when the installer script fails, so we'll direct them to the
appropriate documentation from now on.

(cherry picked from commit 10c13a0b1c54489fdbf5b029356caf445e6674e4)
Branch: v5.0
https://github.com/mongodb/mongo/commit/9f88f92a2d8aa1a6bff8180e9ae735d437ecd00b

Comment by Githook User [ 08/Jul/21 ]

Author:

{'name': 'Ryan Egesdahl', 'email': 'ryan.egesdahl@mongodb.com', 'username': 'deriamis'}

Message: SERVER-57798 Direct user to manually install on Compass download failure

We really don't need the user to tell us something has failed in a way
we generally expected might happen from time to time. It's much more
helpful from the user's perspective to know how to install Compass
manually when the installer script fails, so we'll direct them to the
appropriate documentation from now on.
Branch: master
https://github.com/mongodb/mongo/commit/10c13a0b1c54489fdbf5b029356caf445e6674e4

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