[SERVER-59151] Mongodb databse freezing Created: 06/Aug/21 Updated: 16/Sep/21 Resolved: 16/Sep/21 |
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| Status: | Closed |
| Project: | Core Server |
| Component/s: | Admin, Replication |
| Affects Version/s: | 3.2.2 |
| Fix Version/s: | None |
| Type: | Question | Priority: | Major - P3 |
| Reporter: | Rhea Moubarak | Assignee: | Edwin Zhou |
| Resolution: | Done | Votes: | 0 |
| Labels: | Bug | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Environment: |
Ubuntu 14.4.2 LTS |
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| Attachments: |
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| Participants: |
| Description |
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We have a Primary server with Secondary ones. Sometimes it freezes without any error messages, and it crashes and doesnt take any connection nor respond to commands. If i do the shutdown command, it logs: got request after shutdown() I tried to track all the syslogs and mongo logs, I couldn't find anything, just the connection takes too much time to close. Did anyone ever experience this error? and what was the solution for it? |
| Comments |
| Comment by Edwin Zhou [ 16/Sep/21 ] | ||
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Unfortunately without an incident of this on a supported version (>=4.0.latest) we can't provide much guidance on how to resolve this issue. Please note that the SERVER project is for bugs for supported MongoDB versions. As this ticket does not appear to be a bug on a supported version, I will now close it. If you need further assistance troubleshooting, I encourage you to ask our community by posting on the MongoDB Developer Community Forums. If you're able to upgrade to a supported version and continue to come across unexpected freezes, please let us know and we will be happy to continue our investigation! Best, | ||
| Comment by Rhea Moubarak [ 07/Sep/21 ] | ||
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Hi Edwin, No we haven't upgraded to the new version, I am still trying to figure out a temporary solution for the upcoming few months. Please find attached few useful logs. Let me know if you need anything more. Best, Rhea | ||
| Comment by Edwin Zhou [ 03/Sep/21 ] | ||
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We still need additional information to diagnose the problem. If this is still an issue for you, would you please upgrade MongoDB to a supported version and collect stack traces if it continues to hang? Best, | ||
| Comment by Edwin Zhou [ 12/Aug/21 ] | ||
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MongoDB v3.2 reached end of life in September 2018 and is no longer supported. Can you please upgrade to MongoDB v4.0+ by following our upgrade tutorial and verify if your server continues to freeze? If your cluster continues to hang, can you please provide the following:
Then can you please upload those files to this support uploader location. Best, |