[SERVER-75114] Server Crashes due to "Access denied to a file owned by WiredTiger" Created: 21/Mar/23  Updated: 22/Jun/23  Resolved: 22/Jun/23

Status: Closed
Project: Core Server
Component/s: None
Affects Version/s: 4.4 Required
Fix Version/s: None

Type: Bug Priority: Major - P3
Reporter: Jerren Saunders Assignee: Backlog - Triage Team
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: File mongod.cfg     File mongod.log.2023-03-21T19-05-05     File mongod.log.2023-03-21T20-02-02    
Assigned Teams:
Server Triage
Operating System: ALL
Steps To Reproduce:

Unknown

Participants:

 Description   

The MongoDB service (v4.4.19) on my Window 10 machine is frequently crashing. 

I've attached the two most recent log files with the crash details.



 Comments   
Comment by Eric Sedor [ 22/Jun/23 ]

Hi jerren_s@hotmail.com, and apologies for the delay. The logs you provided contain:

{"t":{"$date":"2023-03-21T13:44:57.170-04:00"},"s":"E",  "c":"STORAGE",  "id":22435,   "ctx":"WTCheckpointThread","msg":"WiredTiger error","attr":{"error":0,"message":"[1679420697:169820][18456:140724613897008], file:WiredTiger.wt, WT_SESSION.checkpoint: int __cdecl __win_fs_rename(struct __wt_file_system *,struct __wt_session *,const char *,const char *,unsigned int), 120: Access denied to a file owned by WiredTiger. It will attempt a few more times. You should confirm no other processes, such as virus scanners, are accessing the WiredTiger files"}}

It's somewhat common on Windows machines for processes to access backing database files in ways that interfere with MongoDB. For this issue we'd like to encourage you to start by asking our community for help by posting on the MongoDB Developer Community Forums.

If the discussion there leads you to suspect a bug in the MongoDB server, then we'd want to investigate it as a possible bug here in the SERVER project.

Thank you!

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