[SERVER-83958] On the running production mongo suddenly mongo self hosted stops Created: 07/Dec/23  Updated: 01/Jan/24

Status: Investigating
Project: Core Server
Component/s: None
Affects Version/s: None
Fix Version/s: None

Type: Question Priority: Major - P3
Reporter: Abhiujjwal Pradhan Assignee: Eric Sedor
Resolution: Unresolved Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

OS: Ubuntu 20
node.js / npm versions:
Additional info:


Assigned Teams:
Server Triage
Participants:

 Description   

Problem Statement/Rationale

Suddenly on stable running production mongo the service get stops and by runing this command it resolve rm -rf /tmp/mongodb-27017.sock and systemctl restart mongod

Please be sure to attach relevant logs with any sensitive data redacted.
How to retrieve logs for: Compass; Shell

Steps to Reproduce

How could an engineer replicate the issue you’re reporting?

Expected Results

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Actual Results

What do you observe is happening?

Additional Notes

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 Comments   
Comment by Eric Sedor [ 13/Dec/23 ]

Hello abhiujjwal.pradhan@fitelo.co,

After a crash but before you resolve the issue, would you please archive (tar or zip) the mongod.log files and the $dbpath/diagnostic.data directory (the contents are described here) and upload them to this support uploader location?

Files uploaded to this portal are visible only to MongoDB employees and are routinely deleted after some time.

Gratefully,
Eric

Comment by PM Bot [ 07/Dec/23 ]

Hello abhiujjwal.pradhan@fitelo.co, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible.

Please review your issue to ensure you've included your environment details and have attached relevant logs (with any sensitive data redacted), so that we're best able to provide you a timely and thorough response. Thanks again!

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