<!-- 
RSS generated by JIRA (9.7.1#970001-sha1:2222b88b221c4928ef0de3161136cc90c8356a66) at Wed Feb 07 22:29:20 UTC 2024

It is possible to restrict the fields that are returned in this document by specifying the 'field' parameter in your request.
For example, to request only the issue key and summary append 'field=key&field=summary' to the URL of your request.
-->
<rss version="0.92" >
<channel>
    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[COMPASS-2204] Mechanism allowing users to provide a log file for technical services review</title>
                <link>https://jira.mongodb.org/browse/COMPASS-2204</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;p&gt;Although I thought this ticket was already present, various searches failed to find it.&lt;/p&gt;

&lt;p&gt;Some customers have trouble interpreting and reporting from DevTools, particularly the part about selecting and exporting the contents of the &quot;Console&quot;.&lt;/p&gt;

&lt;p&gt;In order to expedite and simplify the support experience for customers, provide a mechanism that supports uploading a log file from Compass.  Possibilities include:&lt;/p&gt;
&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;add a new menu item labelled &quot;Save Log File&quot;&lt;/li&gt;
	&lt;li&gt;add a new menu option labelled &quot;Enable Debugging&quot; (with the log file written to a known location)&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;The content of the log file would include at a minimum everything present in the DevTools &lt;span class=&quot;error&quot;&gt;&amp;#91;Console&amp;#93;&lt;/span&gt; tab.&lt;/p&gt;

&lt;p&gt;Instructions from support should mention enabling debugging (if necessary), reproducing the issue and then saving or uploading the log file...&lt;/p&gt;
</description>
                <environment></environment>
        <key id="448674">COMPASS-2204</key>
            <summary>Mechanism allowing users to provide a log file for technical services review</summary>
                <type id="3" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14718&amp;avatarType=issuetype">Task</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="3">Duplicate</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="brian.blevins@mongodb.com">Brian Blevins</reporter>
                        <labels>
                    </labels>
                <created>Fri, 20 Oct 2017 17:14:22 +0000</created>
                <updated>Fri, 16 Oct 2020 07:09:53 +0000</updated>
                            <resolved>Mon, 18 Feb 2019 15:06:02 +0000</resolved>
                                                                    <component>Compass</component>
                        <due></due>
                            <votes>1</votes>
                                    <watches>1</watches>
                                                                                                                <comments>
                            <comment id="2154809" author="massimiliano.marcon" created="Mon, 18 Feb 2019 15:06:02 +0000"  >&lt;p&gt;Tracking this in &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-2332&quot; title=&quot;Write to Log File in Production&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-2332&quot;&gt;&lt;del&gt;COMPASS-2332&lt;/del&gt;&lt;/a&gt;&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10012">
                    <name>Related</name>
                                            <outwardlinks description="related to">
                                        <issuelink>
            <issuekey id="459114">COMPASS-2332</issuekey>
        </issuelink>
                            </outwardlinks>
                                                                <inwardlinks description="is related to">
                                                        </inwardlinks>
                                    </issuelinktype>
                    </issuelinks>
                <attachments>
                    </attachments>
                <subtasks>
                    </subtasks>
                <customfields>
                                                <customfield id="customfield_10050" key="com.atlassian.jira.toolkit:comments">
                        <customfieldname># Replies</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>1.0</customfieldvalue>
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            <customfield id="customfield_10055" key="com.atlassian.jira.ext.charting:firstresponsedate">
                        <customfieldname>Date of 1st Reply</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>Mon, 18 Feb 2019 15:06:02 +0000</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10052" key="com.atlassian.jira.toolkit:dayslastcommented">
                        <customfieldname>Days since reply</customfieldname>
                        <customfieldvalues>
                                        4 years, 51 weeks, 2 days ago
    
                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_18254" key="com.onresolve.jira.groovy.groovyrunner:scripted-field">
                        <customfieldname>Dependencies</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue><![CDATA[]]></customfieldvalue>


                        </customfieldvalues>
                    </customfield>
                                                                                            <customfield id="customfield_15850" key="com.atlassian.jira.plugins.jira-development-integration-plugin:devsummary">
                        <customfieldname>Development</customfieldname>
                        <customfieldvalues>
                            
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                    <customfield id="customfield_14262" key="com.atlassian.jira.plugin.system.customfieldtypes:datepicker">
                        <customfieldname>End date</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>Fri, 3 Nov 2017 23:59:59 +0000</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                            <customfield id="customfield_10857" key="com.pyxis.greenhopper.jira:gh-epic-link">
                        <customfieldname>Epic Link</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>COMPASS-2239</customfieldvalue>
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                                                                            <customfield id="customfield_10057" key="com.atlassian.jira.toolkit:lastusercommented">
                        <customfieldname>Last comment by Customer</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>true</customfieldvalue>
                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10056" key="com.atlassian.jira.toolkit:lastupdaterorcommenter">
                        <customfieldname>Last commenter</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>nuno.costa@mongodb.com</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_11151" key="com.atlassian.jira.toolkit:LastCommentDate">
                        <customfieldname>Last public comment date</customfieldname>
                        <customfieldvalues>
                            4 years, 51 weeks, 2 days ago
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                        <customfield id="customfield_10051" key="com.atlassian.jira.toolkit:participants">
                        <customfieldname>Participants</customfieldname>
                        <customfieldvalues>
                                        <customfieldvalue>brian.blevins@mongodb.com</customfieldvalue>
            <customfieldvalue>massimiliano.marcon@mongodb.com</customfieldvalue>
    
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                        <customfield id="customfield_14254" key="com.pyxis.greenhopper.jira:gh-lexo-rank">
                        <customfieldname>Product Rank</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>1|hticvr:</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                <customfield id="customfield_12550" key="com.pyxis.greenhopper.jira:gh-lexo-rank">
                        <customfieldname>Rank</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>2|hravrj:</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10558" key="com.pyxis.greenhopper.jira:gh-global-rank">
                        <customfieldname>Rank (Obsolete)</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>9223372036854775807</customfieldvalue>
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                <customfield id="customfield_14261" key="com.atlassian.jira.plugin.system.customfieldtypes:datepicker">
                        <customfieldname>Start date</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>Fri, 20 Oct 2017 00:00:00 +0000</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                            <customfield id="customfield_10053" key="com.atlassian.jira.ext.charting:timeinstatus">
                        <customfieldname>Time In Status</customfieldname>
                        <customfieldvalues>
                            
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            <customfield id="customfield_14350" key="com.pyxis.greenhopper.jira:gh-lexo-rank">
                        <customfieldname>serverRank</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>1|hthyzj:</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                    </customfields>
    </item>
</channel>
</rss>