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        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-2733] connection 3 to cluster0-shard-00-00-1bca9.mongodb.net:27017 closed</title>
                <link>https://jira.mongodb.org/browse/COMPASS-2733</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;p&gt;I can&apos;t connect to a cluster in mogoDB compass. I get connection 3 to cluster0-shard-00-00-1bca9.mongodb.net:27017 closed&lt;/p&gt;

&lt;p&gt;What is happening with this?&lt;/p&gt;</description>
                <environment></environment>
        <key id="523607">COMPASS-2733</key>
            <summary>connection 3 to cluster0-shard-00-00-1bca9.mongodb.net:27017 closed</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="2" iconUrl="https://jira.mongodb.org/images/icons/priorities/critical.svg">Critical - P2</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13201">Fixed</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="alan933@hotmail.com">Alan c</reporter>
                        <labels>
                    </labels>
                <created>Sat, 7 Apr 2018 17:26:44 +0000</created>
                <updated>Sun, 29 Oct 2023 02:41:35 +0000</updated>
                            <resolved>Tue, 17 Jul 2018 23:11:17 +0000</resolved>
                                                                    <component>Connectivity</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="1949720" author="grigori.melnik" created="Tue, 17 Jul 2018 23:28:19 +0000"  >&lt;p&gt;Gone away&lt;/p&gt;</comment>
                            <comment id="1864262" author="brian.blevins" created="Fri, 13 Apr 2018 21:31:09 +0000"  >
&lt;p&gt;Hi Alan,&lt;/p&gt;

&lt;p&gt;That error message can result from your public IP address not being present in the whitelist for your Atlas cluster.  Please refer to the docs under &lt;a href=&quot;https://docs.atlas.mongodb.com/security-whitelist/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Add Entries to the Whitelist&lt;/a&gt;.  You can start in the Atlas UI under &lt;b&gt;Clusters: Security: IP Whilelist&lt;/b&gt;.&lt;/p&gt;

&lt;p&gt;Please let us know whether adding your public IP Address to the Atlas cluster whitelist resolves this issue.&lt;/p&gt;


&lt;p&gt;Regards,&lt;br/&gt;
Brian&lt;/p&gt;
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