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        <build-date>13-04-2023</build-date>
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            <title>[COMPASS-2848] As a new Compass/Atlas user but long time IT specialist, I need the ability to troubleshoot connection problems in complex networking environments.</title>
                <link>https://jira.mongodb.org/browse/COMPASS-2848</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;p&gt;There are at least six different user actions that can lead to &lt;tt&gt;MongoDB not running on the provided host and port&lt;/tt&gt;.&#160; Some other error messages are less overloaded, but possibly confusing in the absence of understanding the underlying exception that caused them.&lt;/p&gt;

&lt;h2&gt;&lt;a name=&quot;Recommendation&quot;&gt;&lt;/a&gt;Recommendation&lt;/h2&gt;

&lt;p&gt;Add a small link or button, labeled &lt;tt&gt;+ADVANCED&lt;/tt&gt;, to the Compass connection &lt;b&gt;error display&lt;/b&gt; when a connection fails or closes unexpectedly. This link/button presents a dialog with addition information for troubleshooting the problem, including:&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;the underlying exception text&lt;/li&gt;
	&lt;li&gt;success/failure of DNS&lt;/li&gt;
	&lt;li&gt;state of the replica set, if known&lt;/li&gt;
	&lt;li&gt;state of the TCP socket, if known&lt;/li&gt;
	&lt;li&gt;state of the SSH connection, if applicable,&lt;/li&gt;
	&lt;li&gt;the last command sent to the server&lt;/li&gt;
	&lt;li&gt;the last reply received from the server.&lt;/li&gt;
&lt;/ul&gt;

</description>
                <environment></environment>
        <key id="543586">COMPASS-2848</key>
            <summary>As a new Compass/Atlas user but long time IT specialist, I need the ability to troubleshoot connection problems in complex networking environments.</summary>
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                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
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                                    <resolution id="3">Duplicate</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="brian.blevins@mongodb.com">Brian Blevins</reporter>
                        <labels>
                    </labels>
                <created>Mon, 14 May 2018 16:55:43 +0000</created>
                <updated>Tue, 2 Apr 2019 11:27:45 +0000</updated>
                            <resolved>Tue, 2 Apr 2019 11:27:45 +0000</resolved>
                                    <version>1.13.0</version>
                                                    <component>Compass</component>
                        <due></due>
                            <votes>2</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="2198851" author="massimiliano.marcon" created="Tue, 2 Apr 2019 11:27:45 +0000"  >&lt;p&gt;Tracking in &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-3280&quot; title=&quot;Connection Diagnostics&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-3280&quot;&gt;&lt;del&gt;COMPASS-3280&lt;/del&gt;&lt;/a&gt;&lt;/p&gt;</comment>
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