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    <title>MongoDB Jira</title>
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        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-2941] Compass install not working version 1.13 GUI does not come up</title>
                <link>https://jira.mongodb.org/browse/COMPASS-2941</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;p&gt;I am downloading the rpm from the website version 1.13&lt;/p&gt;

&lt;p&gt;Following install instructions from the Mongo Docs via &lt;a href=&quot;https://docs.mongodb.com/compass/master/install/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://docs.mongodb.com/compass/master/install/&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;Then installing via: sudo yum install mongodb-compass-1.13.1.x86_64.rpm&lt;/p&gt;

&lt;p&gt;I attempt to start it via: sudo DEBUG=* mongodb-compass;&lt;/p&gt;

&lt;p&gt;But nothing happens. It complains about missing libraries which I have on my computer already but are 32 bit for some reason even though I am in a 64 bit architecture. So I install the 64 bit missing libraries and re-run the command: sudo DEBUG=* mongodb-compass&lt;/p&gt;

&lt;p&gt;But nothing happens.&lt;/p&gt;</description>
                <environment>RED HAT ENTERPRISE LINUX SERVER 7.4</environment>
        <key id="560050">COMPASS-2941</key>
            <summary>Compass install not working version 1.13 GUI does not come up</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="frankpintojr">frank pinto</reporter>
                        <labels>
                    </labels>
                <created>Fri, 15 Jun 2018 15:54:31 +0000</created>
                <updated>Mon, 18 Feb 2019 15:17:57 +0000</updated>
                            <resolved>Mon, 18 Feb 2019 15:17:41 +0000</resolved>
                                    <version>1.13.1</version>
                                                    <component>Compass</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="2154810" author="massimiliano.marcon" created="Mon, 18 Feb 2019 15:16:45 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=frankpintojr&quot; class=&quot;user-hover&quot; rel=&quot;frankpintojr&quot;&gt;frankpintojr&lt;/a&gt; This ticket has been inactive for a while, I will close it.&lt;/p&gt;

&lt;p&gt;Can you check if it still happens with a more recent version of Compass (e.g. 1.16 or 1.17) and if it does open the ticket again?&lt;/p&gt;</comment>
                            <comment id="1933558" author="frankpintojr26" created="Thu, 28 Jun 2018 12:52:43 +0000"  >&lt;p&gt;Is the MongoDB compass able to be installed on a private server not connecting to the internet? I suspect somewhere in the install the install script is calling a &quot;hadron auto update manager&quot; which is feeding to a api URL. I was able to see this hadron auto manager on the debug when installing on my laptop which loaded the GUI with no issues. However on a private sever nothing produced. Have you seen this before?&lt;/p&gt;</comment>
                            <comment id="1925934" author="frankpintojr26" created="Wed, 20 Jun 2018 12:19:51 +0000"  >&lt;p&gt;any word on this?&lt;/p&gt;</comment>
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