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        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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            <title>[COMPASS-3381] we can not connect to mongodb university that cluster0-shard-00-00-jxeqq.mongodb.net</title>
                <link>https://jira.mongodb.org/browse/COMPASS-3381</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;p&gt;hi,&lt;/p&gt;

&lt;p&gt;i and my friends can not connect to mongo university that cluster0-shard-00-00-jxeqq.mongodb.net from compass?&lt;/p&gt;

&lt;p&gt;we want to learn firewall required ip(s) then we ll built connection with port that&#160;27017 to this ip(s)&lt;/p&gt;

&lt;p&gt;i&lt;/p&gt;

&lt;p&gt;thanks.&lt;/p&gt;</description>
                <environment></environment>
        <key id="668999">COMPASS-3381</key>
            <summary>we can not connect to mongodb university that cluster0-shard-00-00-jxeqq.mongodb.net</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="2" iconUrl="https://jira.mongodb.org/images/icons/priorities/critical.svg">Critical - P2</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="nrtrn.trn@outlook.com">Onur Turan</reporter>
                        <labels>
                    </labels>
                <created>Thu, 10 Jan 2019 13:07:10 +0000</created>
                <updated>Mon, 11 Mar 2019 08:59:52 +0000</updated>
                            <resolved>Mon, 11 Mar 2019 08:59:52 +0000</resolved>
                                    <version>1.16.3</version>
                                                    <component>Compass</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>1</watches>
                                                                                                                <comments>
                            <comment id="2176743" author="massimiliano.marcon" created="Mon, 11 Mar 2019 08:59:52 +0000"  >&lt;p&gt;Closing as I can&apos;t reproduce and there is not enough info to debug.&lt;/p&gt;</comment>
                            <comment id="2172348" author="massimiliano.marcon" created="Wed, 6 Mar 2019 10:57:54 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=nrtrn.trn%40outlook.com&quot; class=&quot;user-hover&quot; rel=&quot;nrtrn.trn@outlook.com&quot;&gt;nrtrn.trn@outlook.com&lt;/a&gt; sorry for the late follow up, I totally missed this ticket as it was not reported as a bug.&lt;/p&gt;

&lt;p&gt;Is this still true? If you are still unable to connect with Compass, can you connect with the shell? If you can, can you post a screenshot of your Compass connect screen and the command you are using to connect with the shell?&lt;/p&gt;

&lt;p&gt;Thank you.&lt;/p&gt;</comment>
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