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    <title>MongoDB Jira</title>
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    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-3392] Cannot connect to Atlas clusters with Compass 1.17.0-beta.5</title>
                <link>https://jira.mongodb.org/browse/COMPASS-3392</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;p&gt;Hi there,&lt;/p&gt;

&lt;p&gt;I&apos;ve downloaded Compass &lt;tt&gt;1.17.0-beta.5 (Beta)&lt;/tt&gt; but cannot get it to authenticate against a shared or dedicated Atlas cluster. The error always returned is:&lt;/p&gt;

&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
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					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;authentication fail&lt;/span&gt;&lt;/pre&gt;
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&lt;p/&gt;

&lt;p&gt;Using the same connection details with &lt;tt&gt;1.17.0-beta.4 (Beta)&lt;/tt&gt; and &lt;tt&gt;1.16.3 (Stable)&lt;/tt&gt; allows me to connect fine.&lt;/p&gt;

&lt;p&gt;I&apos;ve tried both SRV records and non-SRV records and neither work.&lt;/p&gt;

&lt;p&gt;Looking in my dedicated cluster&apos;s &lt;tt&gt;mongod&lt;/tt&gt; logs, I do not see any indication of an authentication failure, so suspect the error being returned isn&apos;t the actual issue.&lt;/p&gt;

&lt;p&gt;FWIW, the shared cluster is running MongoDB 4.0.5, and the dedicated cluster is running 3.6.9.&lt;/p&gt;

&lt;p&gt;Please let me know if I can provide any further info.&lt;/p&gt;

&lt;p&gt;--Matt&lt;/p&gt;</description>
                <environment></environment>
        <key id="674251">COMPASS-3392</key>
            <summary>Cannot connect to Atlas clusters with Compass 1.17.0-beta.5</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13201">Fixed</resolution>
                                        <assignee username="durran.jordan@mongodb.com">Durran Jordan</assignee>
                                    <reporter username="matthew.thompson@mongodb.com">Matthew Thompson</reporter>
                        <labels>
                    </labels>
                <created>Thu, 17 Jan 2019 17:43:06 +0000</created>
                <updated>Sun, 29 Oct 2023 02:41:05 +0000</updated>
                            <resolved>Wed, 23 Jan 2019 10:44:25 +0000</resolved>
                                    <version>1.17.0</version>
                                    <fixVersion>1.17.0</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>4</watches>
                                                                                                                <comments>
                            <comment id="2120028" author="xgen-internal-githook" created="Fri, 18 Jan 2019 07:14:52 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;username&apos;: &apos;durran&apos;, &apos;email&apos;: &apos;durran@gmail.com&apos;, &apos;name&apos;: &apos;Durran Jordan&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-3392&quot; title=&quot;Cannot connect to Atlas clusters with Compass 1.17.0-beta.5&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-3392&quot;&gt;&lt;del&gt;COMPASS-3392&lt;/del&gt;&lt;/a&gt;: Bring connection model in sync&lt;br/&gt;
Branch: 1.17-releases&lt;br/&gt;
&lt;a href=&quot;https://github.com/10gen/compass/commit/a68003afb2bc555b06a4e5c0b66825740e1a85c0&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/compass/commit/a68003afb2bc555b06a4e5c0b66825740e1a85c0&lt;/a&gt;&lt;/p&gt;</comment>
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