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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-3470] ERROR: Could not connect to MongoDB on the provided host and port</title>
                <link>https://jira.mongodb.org/browse/COMPASS-3470</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;p&gt;I am not able to connect to Atlas using&#160; below credentials,&lt;/p&gt;

&lt;p&gt;I am getting&#160;this error:&#160;&#160;Could not connect to MongoDB on the provided host and port&lt;/p&gt;

&lt;p&gt;knowing that&#160; 2 weeks ago&#160; I could connect to the Atlas server without a problem and&#160;I don&apos;t have firewall restriction on port&#160;27012.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Hostname:&lt;/b&gt;&#160;&lt;tt&gt;cluster0-shard-00-00-jxeqq.mongodb.net&lt;/tt&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Username:&lt;/b&gt;&#160;&lt;tt&gt;m001-student&lt;/tt&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Password:&lt;/b&gt;&#160;&lt;tt&gt;m001-mongodb-basics&lt;/tt&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Replica Set Name:&lt;/b&gt;&#160;&lt;tt&gt;Cluster0-shard-0&lt;/tt&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Read Preference:&lt;/b&gt;&#160;&lt;tt&gt;Primary Preferred&lt;/tt&gt;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</description>
                <environment>TEST</environment>
        <key id="704545">COMPASS-3470</key>
            <summary>ERROR: Could not connect to MongoDB on the provided host and port</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="mickael.dbouk@gmail.com">Mickael DBOUK</reporter>
                        <labels>
                    </labels>
                <created>Tue, 26 Feb 2019 13:35:44 +0000</created>
                <updated>Thu, 7 Mar 2019 10:47:18 +0000</updated>
                            <resolved>Thu, 7 Mar 2019 10:47:18 +0000</resolved>
                                    <version>1.17.0-beta.5</version>
                                                    <component>Compass</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="2174235" author="massimiliano.marcon" created="Thu, 7 Mar 2019 10:47:18 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=mickael.dbouk%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;mickael.dbouk@gmail.com&quot;&gt;mickael.dbouk@gmail.com&lt;/a&gt;, I have tried to reproduce the problem but I couldn&apos;t.&lt;/p&gt;

&lt;p&gt;From your last comment, I see that you are unable to connect via the shell, so the problem is definitely not Compass. You might have some issues related to your network configuration.&lt;/p&gt;</comment>
                            <comment id="2166116" author="mickael.dbouk@gmail.com" created="Thu, 28 Feb 2019 13:50:05 +0000"  >&lt;p&gt;Hi Brian,&lt;/p&gt;

&lt;p&gt;thank you for your feedback!&#160;&lt;/p&gt;

&lt;p&gt;my mistake, the port number is&#160;27017&lt;/p&gt;

&lt;p&gt;however, I am still not able to reach the Altas&#160;student&#160;cluster&lt;/p&gt;

&lt;p&gt;thank you for your help&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;mongo &quot;mongodb://cluster0-shard-00-00-jxeqq.mongodb.net:27017,cluster0-shard-00-01-jxeqq.mongodb.net:27017,cluster0-shard-00-02-jxeqq.mongodb.net:27017/test?replicaSet=Cluster0-shard-0&quot; --authenticationDatabase admin --username m001-student --password m001-mongodb-basics&lt;/p&gt;


&lt;p&gt;MongoDB shell version v4.0.5&lt;/p&gt;


&lt;p&gt;connecting to: mongodb://cluster0-shard-00-00-jxeqq.mongodb.net:27017,cluster0-shard-00-01-jxeqq.mongodb.net:27017,cluster0-shard-00-02-jxeqq.mongodb.net:27017/test?authSource=admin&amp;amp;gssapiServiceName=mongodb&amp;amp;replicaSet=Cluster0-shard-0&lt;br/&gt;
2019-02-28T14:47:20.749+0100 I NETWORK &lt;span class=&quot;error&quot;&gt;&amp;#91;js&amp;#93;&lt;/span&gt; Starting new replica set monitor for Cluster0-shard-0/cluster0-shard-00-00-jxeqq.mongodb.net:27017,cluster0-shard-00-01-jxeqq.mongodb.net:27017,cluster0-shard-00-02-jxeqq.mongodb.net:27017&lt;br/&gt;
2019-02-28T14:47:20.937+0100 W NETWORK &lt;span class=&quot;error&quot;&gt;&amp;#91;ReplicaSetMonitor-TaskExecutor&amp;#93;&lt;/span&gt; Unable to reach primary for set Cluster0-shard-0&lt;br/&gt;
2019-02-28T14:47:20.937+0100 I NETWORK &lt;span class=&quot;error&quot;&gt;&amp;#91;ReplicaSetMonitor-TaskExecutor&amp;#93;&lt;/span&gt; Cannot reach any nodes for set Cluster0-shard-0. Please check network connectivity and the status of the set. This has happened for 1 checks in a row.&lt;br/&gt;
2019-02-28T14:47:21.751+0100 W NETWORK &lt;span class=&quot;error&quot;&gt;&amp;#91;js&amp;#93;&lt;/span&gt; Unable to reach primary for set Cluster0-shard-0&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="2165199" author="brian.blevins" created="Wed, 27 Feb 2019 20:17:42 +0000"  >&lt;p&gt;Hi Mikael,&lt;/p&gt;

&lt;p&gt;&amp;gt;  don&apos;t have firewall restriction on port 27012.&lt;/p&gt;

&lt;p&gt;Please note that the M001 student cluster uses the default MongoDB port, &lt;b&gt;27017&lt;/b&gt;.  See also the screenshot from Massimiliano.&lt;/p&gt;

&lt;p&gt;The port you mentioned is not correct for the M001 student cluster.&lt;/p&gt;


&lt;p&gt;Regards,&lt;br/&gt;
Brian&lt;/p&gt;
</comment>
                            <comment id="2163754" author="massimiliano.marcon" created="Tue, 26 Feb 2019 23:29:43 +0000"  >&lt;p&gt;Can you try 1.17-beta.6? I just tried and I can&apos;t reproduce the problem. I attached my connection screen.&lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="210046" name="screenshot-1.png" size="200995" author="massimiliano.marcon@mongodb.com" created="Tue, 26 Feb 2019 23:29:28 +0000"/>
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