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    <title>MongoDB Jira</title>
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    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-3474] Compass doesnt connect to cloud db</title>
                <link>https://jira.mongodb.org/browse/COMPASS-3474</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;p&gt;Hi Team,&lt;/p&gt;

&lt;p&gt;I&apos;ve created a free cloud - cluster through Atlas.&lt;/p&gt;

&lt;p&gt;I tried connecting to it through Compass which I couldnt.&lt;/p&gt;

&lt;p&gt;However I tried with terminal and it worked.&lt;/p&gt;

&lt;p&gt;Command:&lt;br/&gt;
mongo &quot;mongodb://cluster0-shard-00-00-y5hhr.mongodb.net:27017,cluster0-shard-00-01-y5hhr.mongodb.net:27017,cluster0-shard-00-02-y5hhr.mongodb.net:27017/test?replicaSet=Cluster0-shard-0&quot; --ssl --authenticationDatabase admin --username user1 --password&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Please check the screenshots attached. &lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;img src=&quot;https://jira.mongodb.org/secure/attachment/210138/210138_D0axm5vWoAATo6E.jpg&quot; style=&quot;border: 0px solid black&quot; /&gt;&lt;/span&gt;&lt;/p&gt;</description>
                <environment>Ubuntu 16.04</environment>
        <key id="706412">COMPASS-3474</key>
            <summary>Compass doesnt connect to cloud db</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="rohan.patil@wwindia.com">Rohan Patil</reporter>
                        <labels>
                    </labels>
                <created>Thu, 28 Feb 2019 09:05:51 +0000</created>
                <updated>Mon, 11 Mar 2019 16:28:57 +0000</updated>
                            <resolved>Mon, 11 Mar 2019 16:28:57 +0000</resolved>
                                    <version>1.16.3</version>
                                                    <component>Compass</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                <comments>
                            <comment id="2177259" author="massimiliano.marcon" created="Mon, 11 Mar 2019 16:28:57 +0000"  >&lt;p&gt;Under the assumption there is nothing to do for us here, I am closing this. If my previous comment doesn&apos;t help with solving the problem, feel free to reopen.&lt;/p&gt;</comment>
                            <comment id="2170578" author="massimiliano.marcon" created="Tue, 5 Mar 2019 08:35:27 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=rohan.patil%40wwindia.com&quot; class=&quot;user-hover&quot; rel=&quot;rohan.patil@wwindia.com&quot;&gt;rohan.patil@wwindia.com&lt;/a&gt;, please note that the hostname you are using in Compass (cluster0-y5hhr.mongodb.net) isn&apos;t the same you are using to connect with the shell (cluster0-shard-00-00-y5hhr.mongodb.net). It should still work if you toggle the SRV record switch, give that a try.&lt;/p&gt;

&lt;p&gt;Should that not work, you can change the hostname to the same one you are using with the shell and also specify a replica set name in the connect screen.&lt;/p&gt;</comment>
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                            <attachment id="210137" name="D0QvFYeW0AE7fQ9.jpg" size="63366" author="rohan.patil@wwindia.com" created="Thu, 28 Feb 2019 09:05:35 +0000"/>
                            <attachment id="210138" name="D0axm5vWoAATo6E.jpg" size="61692" author="rohan.patil@wwindia.com" created="Thu, 28 Feb 2019 09:05:35 +0000"/>
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