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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-3673] Problem in launching compass in kubuntu OS version 18.0.4</title>
                <link>https://jira.mongodb.org/browse/COMPASS-3673</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;p&gt;Hi Team,&#160;&lt;/p&gt;

&lt;p&gt;Users are facing issue while launching Compass in &lt;b&gt;Kubuntu&lt;/b&gt; 18.0.4 OS 64 bit version, the compass screen hangs on the loading page. Please find the attached screenshot:&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;img src=&quot;https://jira.mongodb.org/secure/attachment/219130/219130_compass+issue.PNG&quot; height=&quot;390&quot; width=&quot;543&quot; style=&quot;border: 0px solid black&quot; /&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;The following user in discourse is facing this issue:&lt;/p&gt;

&lt;p&gt;[Cannot Launch Compass&#160;|&#160;&lt;a href=&quot;https://discourse.university.mongodb.com/t/cant-launch-compass/26086&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://discourse.university.mongodb.com/t/cant-launch-compass/26086&lt;/a&gt;]&#160;&lt;/p&gt;

&lt;p&gt;I have also replicated this issue on our Kubuntu VM using the steps mentioned in the [documentation|&lt;a href=&quot;https://docs.mongodb.com/compass/current/install/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://docs.mongodb.com/compass/current/install/&lt;/a&gt;].&lt;/p&gt;

&lt;p&gt;When I start compass using the &lt;b&gt;mongodb-compass&lt;/b&gt;&#160;command on the terminal, it just shows the following warnings and the compass hangs on loading page:&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;img src=&quot;https://jira.mongodb.org/secure/attachment/219129/219129_compass2.PNG&quot; style=&quot;border: 0px solid black&quot; /&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;Let me know, if you have any further questions.&lt;/p&gt;

&lt;p&gt;Thanks,&#160;&lt;/p&gt;

&lt;p&gt;Sonali&lt;/p&gt;</description>
                <environment></environment>
        <key id="789982">COMPASS-3673</key>
            <summary>Problem in launching compass in kubuntu OS version 18.0.4</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="3">Duplicate</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="sonali.mamgain@mongodb.com">Sonali Mamgain</reporter>
                        <labels>
                    </labels>
                <created>Wed, 5 Jun 2019 15:38:19 +0000</created>
                <updated>Wed, 18 Sep 2019 16:52:21 +0000</updated>
                            <resolved>Thu, 6 Jun 2019 08:33:47 +0000</resolved>
                                                                    <component>Compass</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="2273552" author="massimiliano.marcon" created="Thu, 6 Jun 2019 08:33:47 +0000"  >&lt;p&gt;Tracking this in &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-3484&quot; title=&quot;Compass stuck on load screen&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-3484&quot;&gt;&lt;del&gt;COMPASS-3484&lt;/del&gt;&lt;/a&gt;&lt;/p&gt;</comment>
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            <issuekey id="709918">COMPASS-3484</issuekey>
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            <issuelink>
            <issuekey id="932270">COMPASS-3900</issuekey>
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                            <attachment id="219130" name="compass issue.PNG" size="10107" author="sonali.mamgain@mongodb.com" created="Wed, 5 Jun 2019 15:23:32 +0000"/>
                            <attachment id="219129" name="compass2.PNG" size="42192" author="sonali.mamgain@mongodb.com" created="Wed, 5 Jun 2019 15:34:03 +0000"/>
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