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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-3728] Top in performance tab times out when connected to Atlas</title>
                <link>https://jira.mongodb.org/browse/COMPASS-3728</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;p&gt;I have noticed that every now and then the performance tab shows an error: &lt;tt&gt;Command &quot;top&quot; returned error &quot;connection to &amp;lt;host:port&amp;gt; timed out&quot;&lt;/tt&gt;.&lt;/p&gt;

&lt;p&gt;This typically happens when connected to Atlas.&lt;/p&gt;

&lt;p&gt;Also reported by &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=jeffery.schmitz&quot; class=&quot;user-hover&quot; rel=&quot;jeffery.schmitz&quot;&gt;jeffery.schmitz&lt;/a&gt;.&lt;/p&gt;</description>
                <environment></environment>
        <key id="813435">COMPASS-3728</key>
            <summary>Top in performance tab times out when connected to Atlas</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="massimiliano.marcon@mongodb.com">Massimiliano Marcon</reporter>
                        <labels>
                    </labels>
                <created>Tue, 25 Jun 2019 07:49:34 +0000</created>
                <updated>Tue, 3 Oct 2023 19:52:28 +0000</updated>
                            <resolved>Fri, 2 Dec 2022 16:40:51 +0000</resolved>
                                    <version>1.18.0</version>
                    <version>1.20.0</version>
                    <version>1.19.12</version>
                                    <fixVersion>No version</fixVersion>
                                    <component>Performance</component>
                        <due></due>
                            <votes>3</votes>
                                    <watches>9</watches>
                                                                                                                <comments>
                            <comment id="5025693" author="JIRAUSER1256529" created="Fri, 2 Dec 2022 16:40:51 +0000"  >&lt;p&gt;Closing as can&#8217;t reproduce. If this is still an issue for somebody, please create a new ticket &lt;b&gt;and include a Compass log file&lt;/b&gt; as described in &lt;a href=&quot;https://www.mongodb.com/docs/compass/current/troubleshooting/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://www.mongodb.com/docs/compass/current/troubleshooting/logs/&lt;/a&gt;. Thank you!&lt;/p&gt;</comment>
                            <comment id="2536869" author="lucas.hrabovsky" created="Tue, 12 Nov 2019 16:42:16 +0000"  >&lt;p&gt;I suspect this has same root cause as &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-3849&quot; title=&quot;Compass loses connection after a while&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-3849&quot;&gt;&lt;del&gt;COMPASS-3849&lt;/del&gt;&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="2425359" author="wyattbaggett@yahoo.com" created="Thu, 19 Sep 2019 15:20:23 +0000"  >&lt;p&gt;I encounter this issue also when connected to my own 3 node replset - instead of Atlas. Each mongod processes in the replset are on v3.6.2 and I&apos;m using Compass v1.19.6.&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
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                                            <outwardlinks description="related to">
                                        <issuelink>
            <issuekey id="981155">COMPASS-3943</issuekey>
        </issuelink>
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                                                                <inwardlinks description="is related to">
                                        <issuelink>
            <issuekey id="978219">NODE-2274</issuekey>
        </issuelink>
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                <attachments>
                            <attachment id="229573" name="1.19.6.png" size="225064" author="brian.blevins@mongodb.com" created="Wed, 4 Sep 2019 20:06:46 +0000"/>
                            <attachment id="229571" name="second_time_today.png" size="152408" author="brian.blevins@mongodb.com" created="Wed, 4 Sep 2019 19:54:29 +0000"/>
                            <attachment id="221907" name="unnamed.png" size="181675" author="massimiliano.marcon@mongodb.com" created="Tue, 25 Jun 2019 07:50:09 +0000"/>
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