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    <title>MongoDB Jira</title>
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    <language>en-us</language>    <build-info>
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        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-3849] Compass loses connection after a while</title>
                <link>https://jira.mongodb.org/browse/COMPASS-3849</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;p&gt;I left Compass open and connected to the data-sets Atlas cluster for a couple of hours while I did other things and had lunch.&lt;/p&gt;

&lt;p&gt;When I tried to use it again, I clicked on a collection and got this (note also the cluster info on the left, where it says 0 nodes):&lt;/p&gt;

&lt;p&gt; &lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;a id=&quot;228731_thumb&quot; href=&quot;https://jira.mongodb.org/secure/attachment/228731/228731_image-2019-08-28-14-40-46-286.png&quot; title=&quot;image-2019-08-28-14-40-46-286.png&quot; file-preview-type=&quot;image&quot; file-preview-id=&quot;228731&quot; file-preview-title=&quot;image-2019-08-28-14-40-46-286.png&quot;&gt;&lt;img src=&quot;https://jira.mongodb.org/secure/thumbnail/228731/_thumb_228731.png&quot; style=&quot;border: 0px solid black&quot; role=&quot;presentation&quot;/&gt;&lt;/a&gt;&lt;/span&gt; &lt;/p&gt;

&lt;p&gt;Cmd+R led to this:&lt;/p&gt;

&lt;p&gt; &lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;a id=&quot;228730_thumb&quot; href=&quot;https://jira.mongodb.org/secure/attachment/228730/228730_image-2019-08-28-14-41-23-763.png&quot; title=&quot;image-2019-08-28-14-41-23-763.png&quot; file-preview-type=&quot;image&quot; file-preview-id=&quot;228730&quot; file-preview-title=&quot;image-2019-08-28-14-41-23-763.png&quot;&gt;&lt;img src=&quot;https://jira.mongodb.org/secure/thumbnail/228730/_thumb_228730.png&quot; style=&quot;border: 0px solid black&quot; role=&quot;presentation&quot;/&gt;&lt;/a&gt;&lt;/span&gt; &lt;/p&gt;</description>
                <environment></environment>
        <key id="909925">COMPASS-3849</key>
            <summary>Compass loses connection after a while</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13201">Fixed</resolution>
                                        <assignee username="lucas.hrabovsky">Lucas Hrabovsky</assignee>
                                    <reporter username="massimiliano.marcon@mongodb.com">Massimiliano Marcon</reporter>
                        <labels>
                    </labels>
                <created>Wed, 28 Aug 2019 12:42:43 +0000</created>
                <updated>Sun, 29 Oct 2023 02:40:45 +0000</updated>
                            <resolved>Wed, 13 Nov 2019 15:50:56 +0000</resolved>
                                                    <fixVersion>1.20.0</fixVersion>
                                    <component>Connectivity</component>
                        <due></due>
                            <votes>6</votes>
                                    <watches>10</watches>
                                                                                                                <comments>
                            <comment id="2404688" author="contact@requiaonline.com" created="Mon, 2 Sep 2019 14:51:46 +0000"  >&lt;p&gt;Follow up: If you have a self hosted mongodb instance then you don&apos;t get this &quot;server timeout&quot; error instead you get: &quot;Server instance pool was destroyed&quot;. But it&apos;s the same it only happens if you leave compass open for a while.&lt;/p&gt;</comment>
                            <comment id="2404678" author="contact@requiaonline.com" created="Mon, 2 Sep 2019 14:49:49 +0000"  >&lt;p&gt;I can confirm this issue! However it only seems to happen when you are connecting over the internet to a mongodb instance. When using Compass locally on the same machine as the instance, this does not happen.&lt;/p&gt;</comment>
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                                        <issuelink>
            <issuekey id="981155">COMPASS-3943</issuekey>
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            <issuekey id="978219">NODE-2274</issuekey>
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                            <attachment id="228730" name="image-2019-08-28-14-41-23-763.png" size="124807" author="massimiliano.marcon@mongodb.com" created="Wed, 28 Aug 2019 12:41:25 +0000"/>
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