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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[COMPASS-4041] &quot;install_compass&quot; Not Working via Command Line </title>
                <link>https://jira.mongodb.org/browse/COMPASS-4041</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;p&gt;Using MongoDB 4.0.13, it appears that the &lt;tt&gt;install_compass&lt;/tt&gt; command does not work on macOS 10.15.2 (Catalina). I&apos;m receiving the following error:&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;$ install_compass&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;Downloading the package...&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;Unable to download MongoDB Compass, please check your internet connection. If the issue persists go to https://www.mongodb.com/download-center?jmp=hero#compass to download the compass installer for your platform.&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;Installing the package...&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;Problem running hdiutil: Command &apos;[&apos;hdiutil&apos;, &apos;attach&apos;, &apos;-nobrowse&apos;, &apos;-noautoopen&apos;, &apos;-mountpoint&apos;, &apos;/var/folders/h_/3f3z91t936q41d46hflhqq640000gn/T/tmpvy64Lb&apos;, &apos;/var/folders/h_/3f3z91t936q41d46hflhqq640000gn/T/tmp1KZLXA&apos;]&apos; returned non-zero exit status 1&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;Unkown error downloading compass. Please open a ticket on the SERVER project at https://jira.mongodb.org/&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;Cleaning up...&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;Done!&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;
&lt;p&gt;I believe that the issue might stem from the fact that on macOS 10.15, Apple removed the ability for users to write to &lt;tt&gt;/&lt;/tt&gt;, which appears to be what this command is trying to do (creating a temp directory in &lt;tt&gt;/var/folders&lt;/tt&gt;). Only a hunch, though. I had a colleague run it on macOS 10.13.6 with an installed version of MongoDB 4.0.13 and it installed fine.&lt;/p&gt;</description>
                <environment></environment>
        <key id="1056764">COMPASS-4041</key>
            <summary>&quot;install_compass&quot; Not Working via Command Line </summary>
                <type id="10501" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14720&amp;avatarType=issuetype">Investigation</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="12300">Won&apos;t Do</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="julian.torres@mongodb.com">Julian Torres</reporter>
                        <labels>
                    </labels>
                <created>Mon, 16 Dec 2019 20:59:25 +0000</created>
                <updated>Wed, 6 Jul 2022 15:17:56 +0000</updated>
                            <resolved>Wed, 6 Jul 2022 15:17:56 +0000</resolved>
                                                    <fixVersion>No version</fixVersion>
                                    <component>Tech debt</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="4660516" author="jessica.sigafoos" created="Wed, 6 Jul 2022 15:17:45 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=julia.oppenheim%40mongodb.com&quot; class=&quot;user-hover&quot; rel=&quot;julia.oppenheim@mongodb.com&quot;&gt;julia.oppenheim@mongodb.com&lt;/a&gt; and &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=massimiliano.marcon%40mongodb.com&quot; class=&quot;user-hover&quot; rel=&quot;massimiliano.marcon@mongodb.com&quot;&gt;massimiliano.marcon@mongodb.com&lt;/a&gt; are going to look into whether or not we can get rid of this script.  Since this issue is from 2019 and we have heard very few complaints, we&apos;re going to close this ticket.&lt;/p&gt;</comment>
                    </comments>
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            <issuekey id="1057927">COMPASS-4043</issuekey>
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