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        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-4070] Cannot connect to Atlas using Compass. Can connect using mongo shell</title>
                <link>https://jira.mongodb.org/browse/COMPASS-4070</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;p&gt;Cannot connect using Compass to Atlas sharded cluster but can connect using mongo shell&lt;/p&gt;</description>
                <environment>Windows 10</environment>
        <key id="1081247">COMPASS-4070</key>
            <summary>Cannot connect to Atlas using Compass. Can connect using mongo shell</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="felicia.hsieh@mongodb.com">Felicia Hsieh</reporter>
                        <labels>
                    </labels>
                <created>Thu, 9 Jan 2020 00:28:01 +0000</created>
                <updated>Wed, 10 Jan 2024 22:38:57 +0000</updated>
                            <resolved>Mon, 27 Jan 2020 09:25:15 +0000</resolved>
                                    <version>1.20.4</version>
                                                    <component>Compass</component>
                    <component>Connectivity</component>
                    <component>Embedded Shell</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                <comments>
                            <comment id="2765145" author="massimiliano.marcon" created="Mon, 27 Jan 2020 09:25:15 +0000"  >&lt;p&gt;Closing. Please let me know if the suggestion in the comments did not solve the problem.&lt;/p&gt;</comment>
                            <comment id="2754883" author="massimiliano.marcon" created="Thu, 23 Jan 2020 14:05:09 +0000"  >&lt;p&gt;I&apos;d check More Options tab in the connect screen. This may be caused by &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-4057&quot; title=&quot;SSH details in favorite gets lost after relaunch&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-4057&quot;&gt;&lt;del&gt;COMPASS-4057&lt;/del&gt;&lt;/a&gt; or the migration of the favorite from 1.19 to 1.20 losing the SSL configuration for the favorite.&lt;/p&gt;

&lt;p&gt;This is how it should be configured:&lt;/p&gt;

&lt;p&gt; &lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;a id=&quot;243960_thumb&quot; href=&quot;https://jira.mongodb.org/secure/attachment/243960/243960_screenshot-1.png&quot; title=&quot;screenshot-1.png&quot; file-preview-type=&quot;image&quot; file-preview-id=&quot;243960&quot; file-preview-title=&quot;screenshot-1.png&quot;&gt;&lt;img src=&quot;https://jira.mongodb.org/secure/thumbnail/243960/_thumb_243960.png&quot; style=&quot;border: 0px solid black&quot; role=&quot;presentation&quot;/&gt;&lt;/a&gt;&lt;/span&gt; &lt;/p&gt;</comment>
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                    <attachments>
                            <attachment id="242322" name="CompassCantConnect1.20.png" size="185715" author="felicia.hsieh@mongodb.com" created="Thu, 9 Jan 2020 00:29:57 +0000"/>
                            <attachment id="242323" name="Screen Shot 2020-01-08 at 7.30.10 PM.png" size="84916" author="felicia.hsieh@mongodb.com" created="Thu, 9 Jan 2020 00:30:43 +0000"/>
                            <attachment id="243960" name="screenshot-1.png" size="12229" author="massimiliano.marcon@mongodb.com" created="Thu, 23 Jan 2020 14:04:11 +0000"/>
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