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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-4219] Clicking Connect on known working connection string blanks form and never connects or errors</title>
                <link>https://jira.mongodb.org/browse/COMPASS-4219</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;p&gt;&lt;tt&gt;Connection string (from Atlas)&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;mongodb+srv://maxy:XxxxXxxx@cluster0-usabe.mongodb.net/test?authSource=admin&amp;amp;replicaSet=Cluster0-shard-0&amp;amp;readPreference=primary&amp;amp;appname=MongoDB%20Compass&amp;amp;ssl=true&lt;/tt&gt;&lt;/p&gt;

&lt;p&gt;I am connecting to the instance using Robo 3T and was previously connecting using Compass so I suspect the issue is new since this release.&lt;/p&gt;

&lt;p&gt;I tried to attach a screenshot but get &quot;Jira could not attach the file as there was a missing token. Please try attaching the file again. although it does appear for me below.&quot;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&lt;img src=&quot;https://jira.mongodb.org/images/icons/attach/noimage.png&quot; imagetext=&quot;image-2020-03-30-10-43-07-569.png&quot; align=&quot;absmiddle&quot; border=&quot;0&quot; /&gt;&lt;/p&gt;</description>
                <environment>Windows 10&lt;br/&gt;
&lt;br/&gt;
</environment>
        <key id="1296165">COMPASS-4219</key>
            <summary>Clicking Connect on known working connection string blanks form and never connects or errors</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                        <assignee username="rhys.howell@mongodb.com">Rhys Howell</assignee>
                                    <reporter username="maxy@ambrosebuilding.com.au">Max Young</reporter>
                        <labels>
                    </labels>
                <created>Mon, 30 Mar 2020 00:43:13 +0000</created>
                <updated>Wed, 30 Sep 2020 11:57:30 +0000</updated>
                            <resolved>Wed, 30 Sep 2020 11:57:30 +0000</resolved>
                                    <version>1.20.5</version>
                                    <fixVersion>No version</fixVersion>
                                    <component>Compass</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="3359734" author="rhys.howell" created="Wed, 26 Aug 2020 08:32:38 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=maxy%40ambrosebuilding.com.au&quot; class=&quot;user-hover&quot; rel=&quot;maxy@ambrosebuilding.com.au&quot;&gt;maxy@ambrosebuilding.com.au&lt;/a&gt;&#160;- this is an interesting issue. Do you know if the same issue exists when you&apos;re on a different internet connection? This could be a DNS issue which is why when turning on your VPN the issue goes away. My previous ISP&apos;s default DNS didn&apos;t resolve some atlas urls correctly. This might help us debug a little - which public DNS is your system? Could you try configuring your system&apos;s public DNS to use something like google&apos;s:&#160;&lt;a href=&quot;https://developers.google.com/speed/public-dns/docs/using&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://developers.google.com/speed/public-dns/docs/using&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;The other side of this issue is that the UI goes into an idle state where you can&apos;t do anything. I&apos;ve filed a ticket which hopefully will help those cases so we can be less ambiguous when a connection is having trouble resolving: &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-4393&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;https://jira.mongodb.org/browse/COMPASS-4393&lt;/a&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="3039804" author="maxy@ambrosebuilding.com.au" created="Tue, 14 Apr 2020 21:57:27 +0000"  >&lt;p&gt;Sorry for the delay - yes it is longer than 30 seconds. I have left it in that state for many many minutes -possibly hours (I just left it there).&lt;br/&gt;
 Screenshot below&lt;br/&gt;
 I toggled the dev console this time and there is nothing (console is entirely empty)&lt;/p&gt;

&lt;p&gt;My General.json is also pasted below (in case it is useful)&lt;/p&gt;

&lt;p&gt;Note that this was working again yesterday, all day - shut down last night, tried again this morning and back to this strange not working state - to my knowledge nothing has been updated or changed on my computer in the meantime.&lt;/p&gt;

&lt;p&gt;Robo 3T connects and works just fine.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;General.json&lt;/b&gt;&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
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					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;{&quot;id&quot;:&quot;General&quot;,&quot;lastKnownVersion&quot;:&quot;1.20.5&quot;,&quot;showedNetworkOptIn&quot;:true,&quot;currentUserId&quot;:&quot;8dd850e4-cf27-42b6-81b6-f52370d61a2c&quot;,&quot;agreedToLicense&quot;:false,&quot;networkTraffic&quot;:true,&quot;enableMaps&quot;:true,&quot;trackErrors&quot;:true,&quot;enableFeedbackPanel&quot;:true,&quot;trackUsageStatistics&quot;:true,&quot;autoUpdates&quot;:true,&quot;indexDDL&quot;:false,&quot;showAutoUpdateBanner&quot;:false,&quot;queryBuilder&quot;:true,&quot;showExplainPlanTab&quot;:false,&quot;singleDocumentCrud&quot;:false,&quot;serverStats&quot;:false,&quot;chartView&quot;:false,&quot;authMongodb&quot;:true,&quot;authKerberos&quot;:true,&quot;authLdap&quot;:true,&quot;authX509&quot;:false,&quot;sslUnvalidated&quot;:true,&quot;sslServer&quot;:true,&quot;sslAll&quot;:true}&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
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&lt;p/&gt;
&lt;p&gt;&lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;img src=&quot;https://jira.mongodb.org/secure/attachment/256019/256019_image-2020-04-15-07-52-16-579.png&quot; style=&quot;border: 0px solid black&quot; /&gt;&lt;/span&gt;&lt;/p&gt;</comment>
                            <comment id="3032528" author="massimiliano.marcon" created="Thu, 9 Apr 2020 10:15:06 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=maxy%40ambrosebuilding.com.au&quot; class=&quot;user-hover&quot; rel=&quot;maxy@ambrosebuilding.com.au&quot;&gt;maxy@ambrosebuilding.com.au&lt;/a&gt; the timeout is 30 seconds, so if there is something wrong with the connection Compass may stay in that state for up to 30 seconds. Can you please confirm if you&apos;ve waited 30 seconds?&lt;/p&gt;

&lt;p&gt;Also, can you try again to upload the screenshot?&lt;/p&gt;</comment>
                            <comment id="3028376" author="maxy@ambrosebuilding.com.au" created="Mon, 6 Apr 2020 21:45:24 +0000"  >&lt;p&gt;This looks like it is related to network accessibility.&lt;/p&gt;

&lt;p&gt;Although my current IP address is whitelisted, this &apos;greying out and never completing&apos; issue happens every time for me on my cluster.&lt;/p&gt;

&lt;p&gt;If I start my VPN, then it&#160;&lt;em&gt;does&lt;/em&gt; connect.&lt;/p&gt;

&lt;p&gt;I have an entry 0.0.0.0/0 which, I thought, should let all addresses through.&lt;/p&gt;

&lt;p&gt;Not to distract from the actual problem which is that the client never returns or gives any indication that anything is wrong.&lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="256019" name="image-2020-04-15-07-52-16-579.png" size="76157" author="maxy@ambrosebuilding.com.au" created="Tue, 14 Apr 2020 21:52:32 +0000"/>
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