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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-4269] compass cannot connect to cluster</title>
                <link>https://jira.mongodb.org/browse/COMPASS-4269</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;p&gt;Error message:- querySrv ETIMEOUT _mongodb._tcp.cluster0-bugwq.mongodb.net&lt;/p&gt;

&lt;p&gt;I keep getting this error inspite of doing everything step by step. Timeouts are usually caused by incorrect urls, but i have pasted the connection string and password correctly, yet i am getting this error. after clicking on the connect button on compass it loads for about 5-6 minutes and then gives me that error.&#160;&lt;/p&gt;</description>
                <environment>windows 10, &lt;br/&gt;
HP intel core i5 8GB ram</environment>
        <key id="1338702">COMPASS-4269</key>
            <summary>compass cannot connect to cluster</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="kenanspotify7@gmail.com">Kenan Collaco</reporter>
                        <labels>
                    </labels>
                <created>Mon, 4 May 2020 10:47:52 +0000</created>
                <updated>Wed, 30 Sep 2020 12:03:53 +0000</updated>
                            <resolved>Wed, 30 Sep 2020 12:03:53 +0000</resolved>
                                    <version>1.21.0</version>
                                    <fixVersion>No version</fixVersion>
                                    <component>Atlas</component>
                    <component>Compass</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                <comments>
                            <comment id="3418263" author="massimiliano.marcon" created="Wed, 30 Sep 2020 12:03:53 +0000"  >&lt;p&gt;This is likely a problem with the DNS. We&apos;ve seen that the DNSs of some ISPs can&apos;t resolve the SRV records. I suggest to try either Google&apos;s DNSs (&lt;/p&gt;
{8.8.8.8}
&lt;p&gt; and &lt;/p&gt;
{8.8.4.4}
&lt;p&gt;) or the legacy, non-SRV connection string.&lt;/p&gt;</comment>
                            <comment id="3080335" author="massimiliano.marcon" created="Tue, 12 May 2020 10:56:59 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=kenanspotify7%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;kenanspotify7@gmail.com&quot;&gt;kenanspotify7@gmail.com&lt;/a&gt; can you please post a screenshot?&lt;/p&gt;</comment>
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