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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-4482] mongodb compass stuck on initializing screen </title>
                <link>https://jira.mongodb.org/browse/COMPASS-4482</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;p&gt;After installing, compass lunches then shows &quot;loading preferences&quot; then &quot;loading plugins&quot; and then freezes at &quot;initializing&quot;. when I opened devtools, I found the error in the screenshot attached.&lt;/p&gt;</description>
                <environment>operating system: windows 8.1 pro&lt;br/&gt;
mongodb version: 4.2.5&lt;br/&gt;
.net Framework version: 4.5.1&lt;br/&gt;
compass version: 1.23.0&lt;br/&gt;
powershell version: 4.0</environment>
        <key id="1533789">COMPASS-4482</key>
            <summary>mongodb compass stuck on initializing screen </summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="stevancy4@gmail.com">Stephen Onyejuluwa</reporter>
                        <labels>
                    </labels>
                <created>Wed, 4 Nov 2020 20:25:09 +0000</created>
                <updated>Tue, 3 Oct 2023 19:20:32 +0000</updated>
                            <resolved>Wed, 9 Dec 2020 08:59:55 +0000</resolved>
                                                    <fixVersion>No version</fixVersion>
                                    <component>Compass</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                <comments>
                            <comment id="3522415" author="massimiliano.marcon" created="Wed, 9 Dec 2020 08:59:55 +0000"  >&lt;p&gt;Closing this as a workaround was found. We are likely going to clean that up in the future.&lt;/p&gt;</comment>
                            <comment id="3478046" author="JIRAUSER1257508" created="Thu, 5 Nov 2020 18:53:52 +0000"  >&lt;p&gt;I finally figured out how to add powershell to path and mongodb compass finally opened. It&apos;s now working. Thank you @Maurizio Casimirri &lt;/p&gt;</comment>
                            <comment id="3477253" author="JIRAUSER1257508" created="Thu, 5 Nov 2020 12:30:33 +0000"  >&lt;p&gt;Please how do I add powershell to my PATH&lt;/p&gt;</comment>
                            <comment id="3477200" author="maurizio.casimirri" created="Thu, 5 Nov 2020 11:37:16 +0000"  >&lt;p&gt;The only thing that comes in mind is that powershell is not in the %PATH% variable. We thought this was not necessary anymore but is still happening. We will fix that. In the meanwhile: can you try to put powershell in your PATH and try again?&lt;/p&gt;</comment>
                            <comment id="3477100" author="JIRAUSER1257508" created="Thu, 5 Nov 2020 10:00:17 +0000"  >&lt;p&gt;It was also happening on 1.22 for me, that&apos;s why I updated. Please any suggestions? Is it from my end? Or did I install wrongly?&lt;/p&gt;</comment>
                            <comment id="3477074" author="maurizio.casimirri" created="Thu, 5 Nov 2020 09:32:01 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=stevancy4%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;stevancy4@gmail.com&quot;&gt;stevancy4@gmail.com&lt;/a&gt; Thanks for reporting this. Is it happening only on 1.23.0 or was it happening also with 1.22 too?&lt;/p&gt;

&lt;p&gt;Looking at the error it seems that powershell is not in the path or something similar. We will look into that and in any case Compass should not crash for that reason.&lt;/p&gt;

</comment>
                    </comments>
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                            <attachment id="285816" name="mongodb_compass_error.jpg" size="198989" author="stevancy4@gmail.com" created="Wed, 4 Nov 2020 20:19:30 +0000"/>
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