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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-4984] Compass Error msg not instructional enough from mongo shell when IP not in IP Access List</title>
                <link>https://jira.mongodb.org/browse/COMPASS-4984</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;h3&gt;&lt;a name=&quot;ProblemStatement%2FRationale&quot;&gt;&lt;/a&gt;&lt;b&gt;Problem Statement/Rationale&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;What is going wrong?&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Error displayed to user when IP not in IP access list is not descriptive enough nor does it match mongo shell connection error message. It would be helpful to have consistent messaging when the connection problem is the same.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;StepstoReproduce&quot;&gt;&lt;/a&gt;&lt;b&gt;Steps to Reproduce&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;How could an engineer replicate the issue you&#8217;re reporting?&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Create Atlas cluster M0 and add username/password.&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Don&apos;t add computer IP to IP Access List and attempt to connect with correct username/pwd using connection string method.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ExpectedResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Expected Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;What do you expect to happen?&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Error messages to be similar&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ActualResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Actual Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;What do you observe is happening?&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;From mongo shell:&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;mongo &quot;mongodb+srv://feliciacompasstest.2plu9.mongodb.net/myFirstDatabase&quot; --username felicia&lt;/p&gt;

&lt;p&gt;MongoDB shell version v4.4.4&lt;/p&gt;

&lt;p&gt;Enter password:&lt;/p&gt;

&lt;p&gt;connecting to: mongodb://feliciacompasstest-shard-00-00.2plu9.mongodb.net:27017,feliciacompasstest-shard-00-01.2plu9.mongodb.net:27017,feliciacompasstest-shard-00-02.2plu9.mongodb.net:27017/myFirstDatabase?authSource=admin&amp;amp;compressors=disabled&amp;amp;gssapiServiceName=mongodb&amp;amp;replicaSet=atlas-nar6r5-shard-0&amp;amp;ssl=true&lt;/p&gt;

&lt;p&gt;{&quot;t&quot;:&lt;br class=&quot;atl-forced-newline&quot; /&gt;&lt;/p&gt;
{&quot;$date&quot;:&quot;2021-08-03T21:19:22.105Z&quot;}

&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&#160; &quot;c&quot;:&quot;NETWORK&quot;,&#160; &quot;id&quot;:4333208, &quot;ctx&quot;:&quot;ReplicaSetMonitor-TaskExecutor&quot;,&quot;msg&quot;:&quot;RSM host selection timeout&quot;,&quot;attr&quot;:{&quot;replicaSet&quot;:&quot;atlas-nar6r5-shard-0&quot;,&quot;error&quot;:&quot;FailedToSatisfyReadPreference: Could not find host matching read preference&lt;/p&gt;

{ mode: \&quot;nearest\&quot; }

&lt;p&gt;for set atlas-nar6r5-shard-0&quot;}}&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;
	&lt;ul&gt;
		&lt;li&gt;
		&lt;ul&gt;
			&lt;li&gt;You have failed to connect to a MongoDB Atlas cluster. Please ensure that your IP whitelist allows connections from your network.&lt;/li&gt;
		&lt;/ul&gt;
		&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Error: connect failed to replica set atlas-nar6r5-shard-0/feliciacompasstest-shard-00-00.2plu9.mongodb.net:27017,feliciacompasstest-shard-00-01.2plu9.mongodb.net:27017,feliciacompasstest-shard-00-02.2plu9.mongodb.net:27017 :&lt;/p&gt;

&lt;p&gt;connect@src/mongo/shell/mongo.js:374:17&lt;/p&gt;

&lt;p&gt;@(connect):2:6&lt;/p&gt;

&lt;p&gt;exception: connect failed&lt;/p&gt;

&lt;p&gt;exiting with code 1&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;From Compass:&lt;/p&gt;

&lt;p&gt;&quot;connection &amp;lt;monitor&amp;gt; to 34.238.182.221:27017 closed&quot;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;AdditionalNotes&quot;&gt;&lt;/a&gt;&lt;b&gt;Additional Notes&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Any additional information that may be useful to include.&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;This useful message from mongo shell is, &quot;You have failed to connect to a MongoDB Atlas cluster. Please ensure that your IP whitelist allows connections from your network&quot;&lt;/font&gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="1840221">COMPASS-4984</key>
            <summary>Compass Error msg not instructional enough from mongo shell when IP not in IP Access List</summary>
                <type id="10501" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14720&amp;avatarType=issuetype">Investigation</type>
                                            <priority id="4" iconUrl="https://jira.mongodb.org/images/icons/priorities/minor.svg">Minor - P4</priority>
                        <status id="1" iconUrl="https://jira.mongodb.org/images/icons/statuses/open.png" description="">Open</status>
                    <statusCategory id="2" key="new" colorName="default"/>
                                    <resolution id="-1">Unresolved</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="felicia.hsieh@mongodb.com">Felicia Hsieh</reporter>
                        <labels>
                    </labels>
                <created>Tue, 3 Aug 2021 21:29:29 +0000</created>
                <updated>Tue, 3 Oct 2023 19:58:52 +0000</updated>
                                            <version>1.28.1</version>
                                                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                        <attachments>
                            <attachment id="328309" name="Screen Shot 2021-08-03 at 2.20.37 PM.png" size="251437" author="felicia.hsieh@mongodb.com" created="Tue, 3 Aug 2021 21:27:00 +0000"/>
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