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    <title>MongoDB Jira</title>
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    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-500] Send NPS metrics to Atlas</title>
                <link>https://jira.mongodb.org/browse/COMPASS-500</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;p&gt;We want to poll our Compass users directly within the app to compute Net Promoter Score (NPS).&lt;/p&gt;

&lt;p&gt;We should leverage Intercom for this. Intercom does not directly support polls (yet) but does allow us to reach out to users and share links.&lt;/p&gt;

&lt;p&gt;Intercom FAQ: &lt;a href=&quot;https://docs.intercom.io/help-and-faqs/can-i-use-intercom-to-send-surveys&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Can I send surveys using Intercom&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;Acceptance criteria:&lt;/p&gt;

&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;A way for users to provide an NPS score without leaving Compass app&lt;/li&gt;
	&lt;li&gt;Should be obvious to find, but not annoyingly in the way&lt;/li&gt;
	&lt;li&gt;Should only prompt the user for an NPS which each new release. If they decline to provide an NPS or already give an NPS for a version, dont ask again.&lt;/li&gt;
	&lt;li&gt;Don&apos;t ask for NPS immediately, wait until some threshold (num of times opened &amp;gt; 10, or total minutes in the app &amp;gt; 30?)&lt;/li&gt;
&lt;/ul&gt;
</description>
                <environment></environment>
        <key id="335569">COMPASS-500</key>
            <summary>Send NPS metrics to Atlas</summary>
                <type id="3" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14718&amp;avatarType=issuetype">Task</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="2">Won&apos;t Fix</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="sam.weaver">Sam Weaver</reporter>
                        <labels>
                    </labels>
                <created>Thu, 1 Dec 2016 18:28:52 +0000</created>
                <updated>Wed, 19 Aug 2020 20:10:40 +0000</updated>
                            <resolved>Wed, 18 Apr 2018 12:00:37 +0000</resolved>
                                                    <fixVersion>No version</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="1475190" author="lucas.hrabovsky" created="Thu, 12 Jan 2017 01:22:48 +0000"  >&lt;p&gt;As I posted in &lt;a href=&quot;https://mongodb.slack.com/archives/compass-scrum/p1484057483000262&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;#compass-scrum&lt;/a&gt;&lt;/p&gt;

&lt;blockquote&gt;
&lt;p&gt;2. Found an existing react component for collecting NPS in-app:&lt;br/&gt;
&lt;a href=&quot;https://github.com/everydayhero/nps-collect&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/everydayhero/nps-collect&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;&amp;gt; This widget supplies a self-contained NPS form that collects user rating and feedback to Mixpanel. NPS stands for &apos;net promoter score&apos; and is based on a 0-10 point rating to the question &apos;How likely would you be to recommend us to your friends or colleagues?&apos;. For lower ratings, NPS also includes a free text optional comment.&lt;/p&gt;

&lt;p&gt;We can just fork this and make data write to Cube via &lt;tt&gt;mongodb-js-metrics&lt;/tt&gt; instead of only Mixpanel.&lt;/p&gt;&lt;/blockquote&gt;</comment>
                            <comment id="1454017" author="lucas.hrabovsky" created="Fri, 9 Dec 2016 17:43:54 +0000"  >&lt;p&gt;Thanks, &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=sam.weaver&quot; class=&quot;user-hover&quot; rel=&quot;sam.weaver&quot;&gt;sam.weaver&lt;/a&gt;. Let&apos;s start breaking this story down into tasks then and get it prioritized. If we go the delighted route, let&apos;s also make sure to include a task for working with procurement. Given the FY is just about to close, we may want to start this conversation with procurement sooner rather than later.&lt;/p&gt;</comment>
                            <comment id="1447905" author="lucas.hrabovsky" created="Fri, 2 Dec 2016 17:19:24 +0000"  >&lt;p&gt;Cloud has been using &lt;a href=&quot;https://delighted.com/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;delighted&lt;/a&gt; for NPS. &lt;/p&gt;

&lt;p&gt;Perhaps worth touching base with our account manager at Intercom to see if they support this now. &lt;/p&gt;</comment>
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