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    <title>MongoDB Jira</title>
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    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-5263] Compass Intercom seems disabled</title>
                <link>https://jira.mongodb.org/browse/COMPASS-5263</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;h3&gt;&lt;a name=&quot;ProblemStatement%2FRationale&quot;&gt;&lt;/a&gt;&lt;b&gt;Problem Statement/Rationale&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;What is going wrong? What action would you like the Engineering team to take?&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Enabled Help&amp;gt;Privacy Settings&amp;gt;Enable Product Feedback Tool, which is Intercom. Did not see the&#160;Intercom bubble appear. I have not seen any customer concern in a case yet. &lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;If this is a permanent change, then remove the &quot;Enable Product Feedback Tool&quot; option from the menu.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;StepstoReproduce&quot;&gt;&lt;/a&gt;&lt;b&gt;Steps to Reproduce&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;How could an engineer replicate the issue you&#8217;re reporting?&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Run Compass 1.28.4 and open Help&amp;gt;Privacy Settings&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ExpectedResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Expected Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;What do you expect to happen?&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Intercom bubble in lower right hand corner if it is enabled.&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Mention of its removal in Release Notes.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ActualResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Actual Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;What do you observe is happening?&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;No appearance of the Intercom bubble.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;AdditionalNotes&quot;&gt;&lt;/a&gt;&lt;b&gt;Additional Notes&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Any additional information that may be useful to include.&lt;/font&gt;&lt;/p&gt;</description>
                <environment>macOS 10.14.5</environment>
        <key id="1920026">COMPASS-5263</key>
            <summary>Compass Intercom seems disabled</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="4" iconUrl="https://jira.mongodb.org/images/icons/priorities/minor.svg">Minor - P4</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13202">Works as Designed</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="felicia.hsieh@mongodb.com">Felicia Hsieh</reporter>
                        <labels>
                    </labels>
                <created>Sun, 7 Nov 2021 19:31:33 +0000</created>
                <updated>Fri, 27 Oct 2023 13:07:37 +0000</updated>
                            <resolved>Mon, 8 Nov 2021 09:51:42 +0000</resolved>
                                    <version>1.23.0</version>
                    <version>1.28.4</version>
                                    <fixVersion>No version</fixVersion>
                                    <component>Intercom</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>1</watches>
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