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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[COMPASS-5269] 1.29-beta6 to 4.4.9/5.0.3 community shows no databases</title>
                <link>https://jira.mongodb.org/browse/COMPASS-5269</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;h3&gt;&lt;a name=&quot;ProblemStatement%2FRationale&quot;&gt;&lt;/a&gt;&lt;b&gt;Problem Statement/Rationale&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Since updating to 4.4.8/5.0.3, Compass 1.29-beta6 will connect (both direct and via ssh tunnel) but no longer show any databases in the list&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;StepstoReproduce&quot;&gt;&lt;/a&gt;&lt;b&gt;Steps to Reproduce&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Try connecting to the database, easily reproduced&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ExpectedResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Expected Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Databases listed and able to work&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ActualResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Actual Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;No databases in the list post connection.&#160; Clicking on performance will show stats and provisioned collections however&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;AdditionalNotes&quot;&gt;&lt;/a&gt;&lt;b&gt;Additional Notes&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Any additional information that may be useful to include.&lt;/font&gt;&lt;/p&gt;</description>
                <environment>OSX 10.15.7 or Ubuntu 21.10, Compass 1.29-beta6, mongo 4.4.9/5.0.3</environment>
        <key id="1920944">COMPASS-5269</key>
            <summary>1.29-beta6 to 4.4.9/5.0.3 community shows no databases</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13203">Gone away</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="rob@nisient.com">Rob Gillan</reporter>
                        <labels>
                    </labels>
                <created>Mon, 8 Nov 2021 22:33:57 +0000</created>
                <updated>Fri, 27 Oct 2023 20:18:49 +0000</updated>
                            <resolved>Fri, 19 May 2023 17:01:46 +0000</resolved>
                                    <version>1.29.4</version>
                                    <fixVersion>No version</fixVersion>
                                    <component>Data</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                <comments>
                            <comment id="5438752" author="rhys.howell" created="Fri, 19 May 2023 17:01:47 +0000"  >&lt;p&gt;This has likely gone away with recent releases of Compass. There were bugs around showing&#160; errors in the Performance tab in this release, as well as connectivity with sharded instances. &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=rob%40nisient.com&quot; class=&quot;user-hover&quot; rel=&quot;rob@nisient.com&quot;&gt;rob@nisient.com&lt;/a&gt; - sorry for the late reply - If you&apos;ve upgraded and still see this issue please let us know and we&apos;ll reopen.&lt;/p&gt;</comment>
                            <comment id="4181478" author="JIRAUSER1258738" created="Wed, 10 Nov 2021 20:14:23 +0000"  >&lt;p&gt;So immediately after connection, we get a blank screen.&#160; First time hitting the performance tab shows an error.&#160; Back to databases then performance again and the data/graphs start to flow&lt;/p&gt;

&lt;p&gt;&#160;All from the same instance of Compass&lt;/p&gt;</comment>
                            <comment id="4179922" author="JIRAUSER1257460" created="Wed, 10 Nov 2021 11:26:49 +0000"  >&lt;p&gt;Hey &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=rob%40nisient.com&quot; class=&quot;user-hover&quot; rel=&quot;rob@nisient.com&quot;&gt;rob@nisient.com&lt;/a&gt;, a small follow-up. So we were able to reproduce an issue with the sharded cluster, we are not sure if that&apos;s the same issue you are encountering, so a few additional questions: &lt;/p&gt;

&lt;ol&gt;
	&lt;li&gt;When you connect, do you see any errors on the screen? If possible maybe you can share a screenshot in what state Compass application is after connecting&lt;/li&gt;
	&lt;li&gt;When you say that you can access Performance tab, is it in the same Compass application or are you running another version of the app where you can access Performance tab?&lt;/li&gt;
&lt;/ol&gt;
</comment>
                            <comment id="4179822" author="JIRAUSER1257460" created="Wed, 10 Nov 2021 10:10:02 +0000"  >&lt;p&gt;Hey &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=rob%40nisient.com&quot; class=&quot;user-hover&quot; rel=&quot;rob@nisient.com&quot;&gt;rob@nisient.com&lt;/a&gt;! Thanks for trying it out with the current GA and confirming that this doesn&apos;t happen there. So far we can&apos;t reproduce so we have to ask you to help us a bit more with debugging the issue if possible. So first, this beta version allows you to see the application logs that might highlight the issue. If you can share this file with us, that would be great! You can access it from the Help menu in Compass beta:&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;a id=&quot;344964_thumb&quot; href=&quot;https://jira.mongodb.org/secure/attachment/344964/344964_Screenshot+2021-11-09+at+15.23.42.png&quot; title=&quot;Screenshot 2021-11-09 at 15.23.42.png&quot; file-preview-type=&quot;image&quot; file-preview-id=&quot;344964&quot; file-preview-title=&quot;Screenshot 2021-11-09 at 15.23.42.png&quot;&gt;&lt;img src=&quot;https://jira.mongodb.org/secure/thumbnail/344964/_thumb_344964.png&quot; style=&quot;border: 0px solid black&quot; role=&quot;presentation&quot;/&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;We currently don&apos;t have a defined way of securely sharing these log files with us (we&apos;re working on it!), so even though we are trying our best to never include any information that can be considered secret or private there, please take a look at the file content before sharing and check if there is anything there that you don&apos;t want us, or anyone else, to see and remove it.&lt;/p&gt;

&lt;p&gt;If sharing a log file is not an option, maybe you can look through it for any possible error occurrences that that will catch your eye? The log format is the same that MongoDB is using, we are most probably looking for something having an error in the &lt;tt&gt;COMPASS-DATA-SERVICE&lt;/tt&gt; component, but anything suspicious is helpful.&lt;/p&gt;

&lt;p&gt;If there is nothing suspicious is in the logs, can you check the application devtools accessed through the View menu:&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;a id=&quot;344972_thumb&quot; href=&quot;https://jira.mongodb.org/secure/attachment/344972/344972_screenshot-1.png&quot; title=&quot;screenshot-1.png&quot; file-preview-type=&quot;image&quot; file-preview-id=&quot;344972&quot; file-preview-title=&quot;screenshot-1.png&quot;&gt;&lt;img src=&quot;https://jira.mongodb.org/secure/thumbnail/344972/_thumb_344972.png&quot; style=&quot;border: 0px solid black&quot; role=&quot;presentation&quot;/&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;And check the console for any suspicious errors or warnings there?&lt;/p&gt;

&lt;p&gt;If this also doesn&apos;t bring anything suspicious, there are a few last things we would appreciate if you could share with us and try out:&lt;/p&gt;

&lt;ol&gt;
	&lt;li&gt;How does your connection string (excluding all the private info like username or password) looks like?&lt;/li&gt;
	&lt;li&gt;If you connect with the same connection string you are using for Compass to your cluster with mongosh, can you list databases and collections with the &lt;tt&gt;show dbs&lt;/tt&gt; and &lt;tt&gt;show collections&lt;/tt&gt; command?&lt;/li&gt;
	&lt;li&gt;Can you try running &lt;tt&gt;show dbs&lt;/tt&gt;, &lt;tt&gt;show collections&lt;/tt&gt;, &lt;tt&gt;db.adminCommand({ listDatabases: 1 })&lt;/tt&gt;, &lt;tt&gt;db.adminCommand({connectionStatus: 1, showPrivileges: true})&lt;/tt&gt;, and &lt;tt&gt;db.getCollectionInfos()&lt;/tt&gt; in the embedded shell in Compass beta and tell us if it returns the result and if you get the databases and collections listed correctly by those commands?&lt;/li&gt;
&lt;/ol&gt;
</comment>
                            <comment id="4178610" author="JIRAUSER1258738" created="Tue, 9 Nov 2021 19:34:49 +0000"  >&lt;p&gt;Does not happen with 1.28, and has only started since we upgraded from 4.4.6/7/8 to 4.4.9, and upgraded froom 5.0.2 to 5.0.3 (three different sharded clusters tested)&lt;/p&gt;</comment>
                            <comment id="4177233" author="JIRAUSER1261456" created="Tue, 9 Nov 2021 12:42:39 +0000"  >&lt;p&gt;Just to confirm: This doesn&apos;t happen on 1.28 and is new to 1.29-beta?&lt;/p&gt;</comment>
                            <comment id="4176431" author="JIRAUSER1258738" created="Mon, 8 Nov 2021 23:39:14 +0000"  >&lt;p&gt;sorry, Problem statement should read...&#160;Since updating to 4.4.9/5.0.3&lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="344964" name="Screenshot 2021-11-09 at 15.23.42.png" size="248204" author="sergey.petushkov@mongodb.com" created="Wed, 10 Nov 2021 09:13:32 +0000"/>
                            <attachment id="345127" name="compass_beta_dbafterlogin.png" size="275824" author="rob@nisient.com" created="Wed, 10 Nov 2021 20:12:33 +0000"/>
                            <attachment id="345128" name="compass_beta_perf1.png" size="304194" author="rob@nisient.com" created="Wed, 10 Nov 2021 20:12:33 +0000"/>
                            <attachment id="345129" name="compass_beta_perf2.png" size="410425" author="rob@nisient.com" created="Wed, 10 Nov 2021 20:12:33 +0000"/>
                            <attachment id="344972" name="screenshot-1.png" size="234993" author="sergey.petushkov@mongodb.com" created="Wed, 10 Nov 2021 09:23:16 +0000"/>
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