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<channel>
    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[COMPASS-5447] Compass is not launching</title>
                <link>https://jira.mongodb.org/browse/COMPASS-5447</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;h3&gt;&lt;a name=&quot;ProblemStatement%2FRationale&quot;&gt;&lt;/a&gt;&lt;b&gt;Problem Statement/Rationale&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;MongoDBCompass is not launching the GUI. It spawns multiple tasks in Task Manager, but never opens the GUI.&#160; It is doing this on two of our servers, with versions 1.26.x through 1.30.1. The second server is a brand new install and new fresh install of mongodb 5.0. MongodbCompass was installed through the mongodb installer.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;StepstoReproduce&quot;&gt;&lt;/a&gt;&lt;b&gt;Steps to Reproduce&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Install it and it never opens the compass GUI.&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;I&apos;ve tried uninstalling and deleting all compass files I can find and reinstalling previous versions but each version fails to show the GUI and spawns memory eating tasks- getting up to 2 GB in size.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ExpectedResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Expected Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;It should open the GUI.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ActualResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Actual Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;&lt;font color=&quot;#505f79&quot;&gt;&lt;/font&gt;It spawns multiple tasks in Task Manager, but never opens the GUI.&#160; The memory usage continues to grow until I kill the process.&#160; &lt;br/&gt;
&lt;br/&gt;
It is doing this on two of our servers, with versions 1.26.x through 1.30.1.&#160; The second server is a brand new server and new fresh install of mongodb 5.0. &lt;/font&gt;&lt;font color=&quot;&quot;&gt;&lt;br/&gt;
h3. &lt;b&gt;Additional Notes&lt;/b&gt;&lt;br/&gt;
&lt;br/&gt;
&lt;font color=&quot;#505f79&quot;&gt;&lt;/font&gt;It would be helpful in the compass documents to add a section for walking through a complete uninstall for situations where the GUI just hangs and never opens.&lt;/font&gt;&lt;/p&gt;</description>
                <environment>Windows server 2019</environment>
        <key id="1968415">COMPASS-5447</key>
            <summary>Compass is not launching</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="2" iconUrl="https://jira.mongodb.org/images/icons/priorities/critical.svg">Critical - P2</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13201">Fixed</resolution>
                                        <assignee username="maurizio.casimirri@mongodb.com">Maurizio Casimirri</assignee>
                                    <reporter username="jkling@laramiecounty.com">Jeff Kling</reporter>
                        <labels>
                    </labels>
                <created>Fri, 21 Jan 2022 15:54:33 +0000</created>
                <updated>Sun, 29 Oct 2023 02:39:19 +0000</updated>
                            <resolved>Mon, 2 May 2022 11:46:40 +0000</resolved>
                                    <version>1.26.0</version>
                    <version>1.29.4</version>
                    <version>1.29.5</version>
                    <version>1.29.6</version>
                    <version>1.30.1</version>
                                    <fixVersion>1.31.3</fixVersion>
                                    <component>Compass</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>4</watches>
                                                                                                                <comments>
                            <comment id="4535331" author="xgen-internal-githook" created="Mon, 9 May 2022 15:00:45 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Maurizio Casimirri&apos;, &apos;email&apos;: &apos;maurizio.cas@gmail.com&apos;, &apos;username&apos;: &apos;mcasimir&apos;}
&lt;p&gt;Message: fix(hadron-build): update winstaller &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-5447&quot; title=&quot;Compass is not launching&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-5447&quot;&gt;&lt;del&gt;COMPASS-5447&lt;/del&gt;&lt;/a&gt;, &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-5599&quot; title=&quot;MSI installer not working in Win 10&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-5599&quot;&gt;&lt;del&gt;COMPASS-5599&lt;/del&gt;&lt;/a&gt; (#3018)&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;fix: update winstaller&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use rev order id&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;unique upload url&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use build id in artifacts url&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;manually sign windows artifacts&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;wait sign&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix config test&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use mongosh signing code&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;replace imports with require&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix export&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;add signtool.exe&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try signtool&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix signtool download&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;log signtool env&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix signed path&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use filename without spaces&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;setup file without spaces&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;remove spaces from windows setup filename&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try embed signtool.exe&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try to sign with winstaller again&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix failing tests&lt;br/&gt;
Branch: &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-5665&quot; title=&quot;Support the management of Columnar Indexes&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-5665&quot;&gt;&lt;del&gt;COMPASS-5665&lt;/del&gt;&lt;/a&gt;-columnar-index-support&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb-js/compass/commit/b37db421f97911f6046cfbad2b4d6f0800560d53&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb-js/compass/commit/b37db421f97911f6046cfbad2b4d6f0800560d53&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
</comment>
                            <comment id="4519989" author="xgen-internal-githook" created="Mon, 2 May 2022 15:22:42 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Maurizio Casimirri&apos;, &apos;email&apos;: &apos;maurizio.cas@gmail.com&apos;, &apos;username&apos;: &apos;mcasimir&apos;}
&lt;p&gt;Message: fix(hadron-build): update winstaller &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-5447&quot; title=&quot;Compass is not launching&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-5447&quot;&gt;&lt;del&gt;COMPASS-5447&lt;/del&gt;&lt;/a&gt;, &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-5599&quot; title=&quot;MSI installer not working in Win 10&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-5599&quot;&gt;&lt;del&gt;COMPASS-5599&lt;/del&gt;&lt;/a&gt; (#3018)&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;fix: update winstaller&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use rev order id&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;unique upload url&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use build id in artifacts url&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;manually sign windows artifacts&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;wait sign&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix config test&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use mongosh signing code&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;replace imports with require&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix export&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;add signtool.exe&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try signtool&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix signtool download&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;log signtool env&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix signed path&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use filename without spaces&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;setup file without spaces&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;remove spaces from windows setup filename&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try embed signtool.exe&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try to sign with winstaller again&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix failing tests&lt;br/&gt;
Branch: 1.31-releases&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb-js/compass/commit/b37db421f97911f6046cfbad2b4d6f0800560d53&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb-js/compass/commit/b37db421f97911f6046cfbad2b4d6f0800560d53&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
</comment>
                            <comment id="4519500" author="xgen-internal-githook" created="Mon, 2 May 2022 12:10:07 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Maurizio Casimirri&apos;, &apos;email&apos;: &apos;maurizio.cas@gmail.com&apos;, &apos;username&apos;: &apos;mcasimir&apos;}
&lt;p&gt;Message: fix(hadron-build): update winstaller &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-5447&quot; title=&quot;Compass is not launching&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-5447&quot;&gt;&lt;del&gt;COMPASS-5447&lt;/del&gt;&lt;/a&gt;, &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-5599&quot; title=&quot;MSI installer not working in Win 10&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-5599&quot;&gt;&lt;del&gt;COMPASS-5599&lt;/del&gt;&lt;/a&gt; (#3018)&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;fix: update winstaller&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use rev order id&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;unique upload url&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use build id in artifacts url&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;manually sign windows artifacts&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;wait sign&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix config test&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use mongosh signing code&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;replace imports with require&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix export&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;add signtool.exe&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try signtool&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix signtool download&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;log signtool env&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix signed path&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use filename without spaces&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;setup file without spaces&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;remove spaces from windows setup filename&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try embed signtool.exe&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try to sign with winstaller again&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix failing tests&lt;br/&gt;
Branch: compass-components-eslint&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb-js/compass/commit/b37db421f97911f6046cfbad2b4d6f0800560d53&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb-js/compass/commit/b37db421f97911f6046cfbad2b4d6f0800560d53&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
</comment>
                            <comment id="4515517" author="xgen-internal-githook" created="Fri, 29 Apr 2022 08:23:27 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Maurizio Casimirri&apos;, &apos;email&apos;: &apos;maurizio.cas@gmail.com&apos;, &apos;username&apos;: &apos;mcasimir&apos;}
&lt;p&gt;Message: fix(hadron-build): update winstaller &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-5447&quot; title=&quot;Compass is not launching&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-5447&quot;&gt;&lt;del&gt;COMPASS-5447&lt;/del&gt;&lt;/a&gt;, &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-5599&quot; title=&quot;MSI installer not working in Win 10&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-5599&quot;&gt;&lt;del&gt;COMPASS-5599&lt;/del&gt;&lt;/a&gt; (#3018)&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;fix: update winstaller&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use rev order id&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;unique upload url&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use build id in artifacts url&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;manually sign windows artifacts&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;wait sign&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix config test&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use mongosh signing code&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;replace imports with require&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix export&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;add signtool.exe&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try signtool&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix signtool download&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;log signtool env&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix signed path&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use filename without spaces&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;setup file without spaces&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;remove spaces from windows setup filename&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try embed signtool.exe&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try to sign with winstaller again&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix failing tests&lt;br/&gt;
Branch: compass-5778-fix-stage-validation&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb-js/compass/commit/b37db421f97911f6046cfbad2b4d6f0800560d53&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb-js/compass/commit/b37db421f97911f6046cfbad2b4d6f0800560d53&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
</comment>
                            <comment id="4513741" author="xgen-internal-githook" created="Thu, 28 Apr 2022 16:21:08 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Maurizio Casimirri&apos;, &apos;email&apos;: &apos;maurizio.cas@gmail.com&apos;, &apos;username&apos;: &apos;mcasimir&apos;}
&lt;p&gt;Message: fix(hadron-build): update winstaller &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-5447&quot; title=&quot;Compass is not launching&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-5447&quot;&gt;&lt;del&gt;COMPASS-5447&lt;/del&gt;&lt;/a&gt;, &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-5599&quot; title=&quot;MSI installer not working in Win 10&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-5599&quot;&gt;&lt;del&gt;COMPASS-5599&lt;/del&gt;&lt;/a&gt; (#3018)&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;fix: update winstaller&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use rev order id&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;unique upload url&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use build id in artifacts url&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;manually sign windows artifacts&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;wait sign&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix config test&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use mongosh signing code&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;replace imports with require&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix export&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;add signtool.exe&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try signtool&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix signtool download&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;log signtool env&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix signed path&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use filename without spaces&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;setup file without spaces&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;remove spaces from windows setup filename&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try embed signtool.exe&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try to sign with winstaller again&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix failing tests&lt;br/&gt;
Branch: 5687-dev&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb-js/compass/commit/b37db421f97911f6046cfbad2b4d6f0800560d53&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb-js/compass/commit/b37db421f97911f6046cfbad2b4d6f0800560d53&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
</comment>
                            <comment id="4512577" author="xgen-internal-githook" created="Thu, 28 Apr 2022 11:43:28 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Maurizio Casimirri&apos;, &apos;email&apos;: &apos;maurizio.cas@gmail.com&apos;, &apos;username&apos;: &apos;mcasimir&apos;}
&lt;p&gt;Message: fix(hadron-build): update winstaller &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-5447&quot; title=&quot;Compass is not launching&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-5447&quot;&gt;&lt;del&gt;COMPASS-5447&lt;/del&gt;&lt;/a&gt;, &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-5599&quot; title=&quot;MSI installer not working in Win 10&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-5599&quot;&gt;&lt;del&gt;COMPASS-5599&lt;/del&gt;&lt;/a&gt; (#3018)&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;fix: update winstaller&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use rev order id&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;unique upload url&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use build id in artifacts url&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;manually sign windows artifacts&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;wait sign&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix config test&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use mongosh signing code&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;replace imports with require&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix export&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;add signtool.exe&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try signtool&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix signtool download&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;log signtool env&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix signed path&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use filename without spaces&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;setup file without spaces&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;remove spaces from windows setup filename&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try embed signtool.exe&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try to sign with winstaller again&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix failing tests&lt;br/&gt;
Branch: evg-scripts-fail-on-error&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb-js/compass/commit/b37db421f97911f6046cfbad2b4d6f0800560d53&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb-js/compass/commit/b37db421f97911f6046cfbad2b4d6f0800560d53&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
</comment>
                            <comment id="4512572" author="xgen-internal-githook" created="Thu, 28 Apr 2022 11:43:03 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Maurizio Casimirri&apos;, &apos;email&apos;: &apos;maurizio.cas@gmail.com&apos;, &apos;username&apos;: &apos;mcasimir&apos;}
&lt;p&gt;Message: fix(hadron-build): update winstaller &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-5447&quot; title=&quot;Compass is not launching&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-5447&quot;&gt;&lt;del&gt;COMPASS-5447&lt;/del&gt;&lt;/a&gt;, &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-5599&quot; title=&quot;MSI installer not working in Win 10&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-5599&quot;&gt;&lt;del&gt;COMPASS-5599&lt;/del&gt;&lt;/a&gt; (#3018)&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;fix: update winstaller&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use rev order id&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;unique upload url&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use build id in artifacts url&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;manually sign windows artifacts&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;wait sign&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix config test&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use mongosh signing code&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;replace imports with require&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix export&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;add signtool.exe&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try signtool&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix signtool download&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;log signtool env&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix signed path&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;use filename without spaces&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;setup file without spaces&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;remove spaces from windows setup filename&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try embed signtool.exe&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;try to sign with winstaller again&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;fix failing tests&lt;br/&gt;
Branch: main&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb-js/compass/commit/b37db421f97911f6046cfbad2b4d6f0800560d53&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb-js/compass/commit/b37db421f97911f6046cfbad2b4d6f0800560d53&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
</comment>
                            <comment id="4419961" author="felicia.hsieh" created="Fri, 18 Mar 2022 01:14:28 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=martin%40the-wallers.net&quot; class=&quot;user-hover&quot; rel=&quot;martin@the-wallers.net&quot;&gt;martin@the-wallers.net&lt;/a&gt; How is the CPU, RAM, disk usage? Are you running Compass in a container?&lt;/p&gt;</comment>
                            <comment id="4416000" author="JIRAUSER1264431" created="Wed, 16 Mar 2022 16:16:42 +0000"  >&lt;p&gt;Compass (beta) 1.31.0-beta.11 has been opening and displaying the GUI so far.&lt;/p&gt;</comment>
                            <comment id="4415983" author="felicia.hsieh" created="Wed, 16 Mar 2022 16:12:30 +0000"  >&lt;p&gt;As a workaround, please use command-line mongosh or mongo shell and see if you can connect.&lt;/p&gt;</comment>
                            <comment id="4415050" author="JIRAUSER1265502" created="Wed, 16 Mar 2022 10:22:13 +0000"  >&lt;p&gt;Hi,&lt;/p&gt;

&lt;p&gt;I&apos;d like to report this issue too please. We have it installed and a few servers running Windows Server 2019 and getting the same symptoms. The problems render MondoDB useless. I was wondering if anyone was talking a look at it?&lt;/p&gt;

&lt;p&gt;Martin&lt;/p&gt;</comment>
                            <comment id="4399237" author="JIRAUSER1264431" created="Tue, 8 Mar 2022 21:05:14 +0000"  >&lt;p&gt;I installed the Beta and it opens.&#160; I&apos;ll give some test throughout the week and will let you know what happens.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;thanks!&lt;/p&gt;</comment>
                            <comment id="4398180" author="JIRAUSER1264431" created="Tue, 8 Mar 2022 16:11:40 +0000"  >&lt;p&gt;Hi Felicia,&lt;/p&gt;

&lt;p&gt;This is the only Electron app on the server. It was built specifically to host the database and a web application in iis.&lt;/p&gt;

&lt;p&gt;I can try the beta and report back, and we are currently community users to evaluate the package and do not have paid support so I so not think we can log a case.&lt;/p&gt;

&lt;p&gt;Thanks for the file locations!&lt;/p&gt;

&lt;p&gt;Jeff&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="4390301" author="felicia.hsieh" created="Thu, 3 Mar 2022 20:22:07 +0000"  >&lt;p&gt;Hi Jeff,&lt;/p&gt;

&lt;p&gt;Compass is also an Electron application. Are you aware of any other Electron applications that might be running on the same workstation as Compass?&lt;br/&gt;
 With the newest Compass (beta) 1.31.0-beta.11, are you still seeing this issue? It&apos;s available at:&lt;br/&gt;
 &lt;a href=&quot;https://github.com/mongodb-js/compass/releases/tag/v1.31.0-beta.11&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb-js/compass/releases/tag/v1.31.0-beta.11&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;The Compass files in Windows are at:&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Binary/Executable: Your chosen directory&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;Favorite Connections: %UserDataFolder%\MongoDB Compass\Connections.&#160;Typically C:\Users&lt;br/&gt;
 {username}\AppData\Roaming\MongoDB Compass\Connections&lt;/li&gt;
	&lt;li&gt;Pipelines:&#160;&#160;%UserDataFolder%\MongoDB Compass\SavedPipelines.&#160;Typically C:\Users{username}&lt;br/&gt;
\AppData\Roaming\MongoDB Compass\SavedPipelines&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;Log Files: %APPDATA%\Local\mongodb\compass. Typically C:\Users&lt;br/&gt;
 {username}\AppData\Local\mongodb\compass&lt;/li&gt;
	&lt;li&gt;Installer file: Typically in Download directory&lt;/li&gt;
	&lt;li&gt;Embedded mongosh files: %APPDATA%\Local\.mongodb\mongosh&lt;/li&gt;
	&lt;li&gt;User Preferences: %UserDataFolder%\MongoDB Compass\AppPreferences\General.json. Typically C:\Users
{username}
&lt;p&gt;\AppData\Roaming\MongoDB Compass\AppPreferences\General.json&lt;/p&gt;&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Are you able to open a MongoDB Support Portal case at &lt;a href=&quot;https://support.mongodb.com/welcome&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://support.mongodb.com/welcome&lt;/a&gt;?&lt;/p&gt;</comment>
                            <comment id="4332106" author="JIRAUSER1264431" created="Wed, 2 Feb 2022 23:05:07 +0000"  >&lt;p&gt;Sorry for the delay-&#160; We are not using Citrix.&#160; I&apos;ve also asked a similar question on the mongodb boards.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&lt;a href=&quot;https://www.mongodb.com/community/forums/t/complete-uninstall-of-mongodbcompass-windows/142781/4&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Complete uninstall of Compass&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="4310851" author="felicia.hsieh" created="Mon, 24 Jan 2022 22:41:06 +0000"  >&lt;p&gt;I&apos;m sorry to hear this is happening. Are you using Citrix in your environment?&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
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                                                                <inwardlinks description="is related to">
                                        <issuelink>
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