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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-5712] Compass shows no information and claims there are 0 databases and 0 collections</title>
                <link>https://jira.mongodb.org/browse/COMPASS-5712</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;h3&gt;&lt;a name=&quot;ProblemStatement%2FRationale&quot;&gt;&lt;/a&gt;&lt;b&gt;Problem Statement/Rationale&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;After connecting, the GUI displays no information, a blank white screen and at the side menu says &quot;0 dbs, 0 collections&quot; or something along those lines.&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;However, I can interact with information on the database via a C# application I created. And I know for a fact there are a few hundred thousand documents there.&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;StepstoReproduce&quot;&gt;&lt;/a&gt;&lt;b&gt;Steps to Reproduce&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;This happens on every computer I tried, but only on this particular database.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ExpectedResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Expected Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Expect to see my database in GUI form.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ActualResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Actual Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Blank white screen.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;AdditionalNotes&quot;&gt;&lt;/a&gt;&lt;b&gt;Additional Notes&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Any additional information that may be useful to include.&lt;/font&gt;&lt;/p&gt;</description>
                <environment>Windows 10</environment>
        <key id="2021634">COMPASS-5712</key>
            <summary>Compass shows no information and claims there are 0 databases and 0 collections</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="forcatalina@gmail.com">Matan Cohen</reporter>
                        <labels>
                    </labels>
                <created>Sun, 10 Apr 2022 21:04:18 +0000</created>
                <updated>Mon, 12 Jun 2023 17:28:01 +0000</updated>
                            <resolved>Mon, 12 Jun 2023 17:28:01 +0000</resolved>
                                                    <fixVersion>No version</fixVersion>
                                    <component>Connectivity</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                <comments>
                            <comment id="5491434" author="dbeng-pm-bot" created="Mon, 12 Jun 2023 12:01:04 +0000"  >&lt;p&gt;There hasn&apos;t been any recent activity on this ticket, so we&apos;re resolving it. Thanks for reaching out! Please feel free to reopen this ticket if you&apos;re still experiencing the issue, and add a comment if you&apos;re able to provide more information.&lt;/p&gt;</comment>
                            <comment id="5470394" author="dbeng-pm-bot" created="Fri, 2 Jun 2023 13:10:53 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=forcatalina%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;forcatalina@gmail.com&quot;&gt;forcatalina@gmail.com&lt;/a&gt;! &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-5712&quot; title=&quot;Compass shows no information and claims there are 0 databases and 0 collections&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-5712&quot;&gt;&lt;del&gt;COMPASS-5712&lt;/del&gt;&lt;/a&gt; is awaiting your response. &lt;/p&gt;

&lt;p&gt;If this is still an issue for you, please open Jira to review the latest status and provide your feedback. Thanks!&lt;/p&gt;</comment>
                            <comment id="5454661" author="dbeng-pm-bot" created="Fri, 26 May 2023 12:01:01 +0000"  >&lt;p&gt;There hasn&apos;t been any recent activity on this ticket, so we&apos;re resolving it. Thanks for reaching out! Please feel free to reopen this ticket if you&apos;re still experiencing the issue, and add a comment if you&apos;re able to provide more information.&lt;/p&gt;</comment>
                            <comment id="5435947" author="dbeng-pm-bot" created="Thu, 18 May 2023 19:22:32 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=forcatalina%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;forcatalina@gmail.com&quot;&gt;forcatalina@gmail.com&lt;/a&gt;! &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-5712&quot; title=&quot;Compass shows no information and claims there are 0 databases and 0 collections&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-5712&quot;&gt;&lt;del&gt;COMPASS-5712&lt;/del&gt;&lt;/a&gt; is awaiting your response. &lt;/p&gt;

&lt;p&gt;If this is still an issue for you, please open Jira to review the latest status and provide your feedback. Thanks!&lt;/p&gt;</comment>
                            <comment id="4614032" author="JIRAUSER1261456" created="Tue, 14 Jun 2022 12:16:19 +0000"  >&lt;p&gt;Also could you please connect with the same connection string using mongosh and run the following commands:&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;db.adminCommand(&lt;/span&gt;&lt;span style=&quot;color: blue; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;&apos;listDatabases&apos;&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;)&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;db.runCommand(&lt;/span&gt;&lt;span style=&quot;color: blue; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;&apos;listCollections&apos;&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;)&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;
&lt;p&gt;Would be interesting to see if the db/collection is listed there and if not what error you&apos;re getting.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="4613686" author="JIRAUSER1261456" created="Tue, 14 Jun 2022 08:59:08 +0000"  >&lt;p&gt;Thanks for reporting this.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Is it possible to upload your compass log file to this issue? &lt;a href=&quot;https://www.mongodb.com/docs/compass/current/troubleshooting/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Here&apos;s some help on how to retrieve it.&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;Can you provide more information on the database? A screenshot of the sidebar should contain much of the info.&lt;/p&gt;</comment>
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