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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[COMPASS-5800] Trying to install mongodb compass</title>
                <link>https://jira.mongodb.org/browse/COMPASS-5800</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;p&gt;&lt;b&gt;Im trying to install mongoDB compass on a mac and im getting this&lt;/b&gt;&#160;&lt;/p&gt;

&lt;p&gt;Sorry, MongoDB Compass is only supported on 64-bit Intel platforms. If you believe you&apos;re seeing this message in error please open a ticket on the SERVER project at &lt;a href=&quot;https://jira.mongodb.org/&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;https://jira.mongodb.org/&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;my mack was purchased in 2020 so it has a 64 bit intel platform&#160;&lt;/p&gt;</description>
                <environment></environment>
        <key id="2041450">COMPASS-5800</key>
            <summary>Trying to install mongodb compass</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="desh.williams@gmail.com">Deshawn Williams</reporter>
                        <labels>
                    </labels>
                <created>Fri, 6 May 2022 17:46:02 +0000</created>
                <updated>Wed, 1 Mar 2023 17:17:16 +0000</updated>
                            <resolved>Wed, 1 Mar 2023 17:17:16 +0000</resolved>
                                                    <fixVersion>No version</fixVersion>
                                    <component>Installation</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                <comments>
                            <comment id="5240938" author="rhys.howell" created="Wed, 1 Mar 2023 17:17:16 +0000"  >&lt;p&gt;Closing as there hasn&apos;t been a response in many months. Please feel free to reopen if something changes or new information comes up.&lt;/p&gt;</comment>
                            <comment id="4534383" author="JIRAUSER1261456" created="Mon, 9 May 2022 09:16:17 +0000"  >&lt;p&gt;Thanks for reporting this.&lt;/p&gt;

&lt;p&gt;That install script seems to be this one &lt;a href=&quot;https://github.com/mongodb/mongo/blob/ee2c8a73d066a521c137859a4ef7e5637b0c6c7d/src/mongo/installer/compass/install_compass#L318-L322&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb/mongo/blob/ee2c8a73d066a521c137859a4ef7e5637b0c6c7d/src/mongo/installer/compass/install_compass#L318-L322&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;That&apos;s a bit surprising since that&apos;s coming from python&apos;s builtin `platform` module.&#160; Could you please try and run some commands in a terminal to help debug this?&lt;/p&gt;

&lt;p&gt;I believe python just does what `uname -m` does, so in a terminal:&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
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					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;uname -m&lt;/span&gt;&lt;/pre&gt;
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&lt;p/&gt;
&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;It should be interesting if this prints something other than x86_64.&lt;/p&gt;

&lt;p&gt;With python you just never know where it is finding the python binary from, but maybe just run `python` to get to a python shell, then inside the shell:&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
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					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: #006699; font-weight: bold; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;import&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; platform&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
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				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;platform.machine()&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
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&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;
&lt;p&gt;(You can exit the python shell again by pressing CMD-d)&lt;/p&gt;

&lt;p&gt;It will be interesting if this prints something other than &apos;x86_64&apos;.&lt;/p&gt;

&lt;p&gt;If it &lt;em&gt;does&lt;/em&gt; print x86_64 (which in all likelyhood it should since you&apos;re on a 64 bit intel mac), then I&apos;m not sure what&apos;s going on there. How are you executing the install_compass script?&lt;/p&gt;</comment>
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