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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-6711] Facing &apos;queryTxt ETIMEOUT dashboards.tniih.mongodb.net&apos; errors very oftenly</title>
                <link>https://jira.mongodb.org/browse/COMPASS-6711</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;h3&gt;&lt;a name=&quot;ProblemStatement%2FRationale&quot;&gt;&lt;/a&gt;&lt;b&gt;Problem Statement/Rationale&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Can&apos;t able to connect to mongodb atlas with my system&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Please be sure to attach relevant logs &lt;em&gt;with any sensitive data redacted&lt;/em&gt;.&lt;/b&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;StepstoReproduce&quot;&gt;&lt;/a&gt;&lt;b&gt;Steps to Reproduce&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Just try to connect with through mongodb compass and with my node.js code&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ExpectedResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Expected Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;DB should be connected&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ActualResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Actual Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;queryTxt ETIMEOUT dashboards.tniih.mongodb.net&lt;/p&gt;</description>
                <environment>OS: windows 11&lt;br/&gt;
node.js / npm versions: 2.0.16&lt;br/&gt;
Additional info:&lt;br/&gt;
</environment>
        <key id="2310088">COMPASS-6711</key>
            <summary>Facing &apos;queryTxt ETIMEOUT dashboards.tniih.mongodb.net&apos; errors very oftenly</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13202">Works as Designed</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="arumugasundar29@gmail.com">arumuga sundar</reporter>
                        <labels>
                    </labels>
                <created>Sat, 8 Apr 2023 06:51:32 +0000</created>
                <updated>Fri, 27 Oct 2023 13:07:35 +0000</updated>
                            <resolved>Tue, 18 Apr 2023 10:20:14 +0000</resolved>
                                                    <fixVersion>No version</fixVersion>
                                    <component>Connectivity</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                <comments>
                            <comment id="5355045" author="JIRAUSER1261456" created="Tue, 18 Apr 2023 10:19:45 +0000"  >&lt;p&gt;This is likely a DNS issue with your mobile hotspot. You can try and connect with a non-srv URI. To get one you can use the node.js npm package resolve-mongodb-srv:&lt;/p&gt;

&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;npx resolve-mongodb-srv mongodb+srv:&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;//dashboards&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;.tniih.mongodb.net&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;mongodb:&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;//dashboards-lb&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;.tniih.mongodb.net/?authSource=admin&amp;amp;loadBalanced=&lt;/span&gt;&lt;span style=&quot;color: #ff1493; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;true&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;&amp;amp;tls=&lt;/span&gt;&lt;span style=&quot;color: #ff1493; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;true&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;

&lt;p&gt;This requires node.js to be installed and it assumes that you can resolve these dns records at least once.&lt;/p&gt;

&lt;p&gt;That URI I used in the example above is also going to need your username and password, btw.&lt;/p&gt;

&lt;p&gt;Alternatively I suppose you can try configuring your network settings to use a different DNS server.&lt;/p&gt;</comment>
                            <comment id="5354480" author="JIRAUSER1273416" created="Tue, 18 Apr 2023 02:57:40 +0000"  >&lt;p&gt;Hi Le Roux,&lt;/p&gt;

&lt;p&gt;&#160; &#160;Getting this error (95 out of 100 times) whenever I connect the laptop with my mobile hotspot. with a different mobile or Wi-Fi networks it&apos;s working fine.&lt;/p&gt;</comment>
                            <comment id="5352929" author="JIRAUSER1261456" created="Mon, 17 Apr 2023 16:04:00 +0000"  >&lt;p&gt;Hi Arumuga&lt;/p&gt;

&lt;p&gt;Thank you for reporting this.&lt;/p&gt;

&lt;p&gt;Do you get this error every time or just some/most of the times?&lt;/p&gt;</comment>
                            <comment id="5333651" author="dbeng-pm-bot" created="Sat, 8 Apr 2023 06:51:34 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=arumugasundar29%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;arumugasundar29@gmail.com&quot;&gt;arumugasundar29@gmail.com&lt;/a&gt;, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible. &lt;/p&gt;

&lt;p&gt;Please review your issue to ensure you&apos;ve included your environment details and have attached relevant logs (with any sensitive data redacted), so that we&apos;re best able to provide you a timely and thorough response. Thanks again!&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="441893" name="Screenshot 2023-04-08 122113.png" size="54634" author="arumugasundar29@gmail.com" created="Sat, 8 Apr 2023 06:51:30 +0000"/>
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