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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[COMPASS-6771] Standalone executable 1.36.3 does not run on Windows 7</title>
                <link>https://jira.mongodb.org/browse/COMPASS-6771</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;h3&gt;&lt;a name=&quot;ProblemStatement%2FRationale&quot;&gt;&lt;/a&gt;&lt;b&gt;Problem Statement/Rationale&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;What is going wrong? What action would you like the Engineering team to take?&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Please be sure to attach relevant logs &lt;em&gt;with any sensitive data redacted&lt;/em&gt;.&lt;/b&gt;&lt;br/&gt;
&lt;em&gt;How to retrieve logs for: &lt;a href=&quot;https://www.mongodb.com/docs/compass/current/troubleshooting/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Compass&lt;/a&gt;; &lt;a href=&quot;https://www.mongodb.com/docs/mongodb-shell/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Shell&lt;/a&gt;&lt;/em&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;StepstoReproduce&quot;&gt;&lt;/a&gt;&lt;b&gt;Steps to Reproduce&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Download the installer file &quot;mongodb-compass-1.36.3-win32-x64.exe&quot; (MD5: f6581f412a64ec2ffe9072cdbd01a628) from &lt;a href=&quot;https://www.mongodb.com/try/download/compass&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://www.mongodb.com/try/download/compass&lt;/a&gt; .&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ExpectedResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Expected Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Program runs.&#160; Note that the Platform for this download is identified as &quot;Windows 64-bit (7+)&quot;.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ActualResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Actual Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Dialog pops up with error: &quot;Entry Point Not Found / The procedure entry point SetDefaultDllDirectories could not be located in the dynamic link library KERNEL32.dll.&quot;&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;AdditionalNotes&quot;&gt;&lt;/a&gt;&lt;b&gt;Additional Notes&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Setting priority as &quot;Minor&quot; because the MSI installer, file &quot;mongodb-compass-1.36.3-win32-x64.msi&quot; (MD5: a12605922b434687e7d9e23d3c8a73a4), downloaded from the same page, runs to completion and installs a version of Compass that opens and connects to a database.&lt;/font&gt;&lt;/p&gt;</description>
                <environment>OS: Windows 7&lt;br/&gt;
node.js / npm versions: N/A&lt;br/&gt;
Additional info: N/A&lt;br/&gt;
</environment>
        <key id="2324587">COMPASS-6771</key>
            <summary>Standalone executable 1.36.3 does not run on Windows 7</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="4" iconUrl="https://jira.mongodb.org/images/icons/priorities/minor.svg">Minor - P4</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="2">Won&apos;t Fix</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="davidl@lmert.com">David Lambert</reporter>
                        <labels>
                    </labels>
                <created>Wed, 26 Apr 2023 12:47:45 +0000</created>
                <updated>Mon, 19 Jun 2023 15:33:47 +0000</updated>
                            <resolved>Mon, 19 Jun 2023 15:33:47 +0000</resolved>
                                    <version>1.36.3</version>
                                    <fixVersion>No version</fixVersion>
                                    <component>Build</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="5509679" author="rhys.howell" created="Mon, 19 Jun 2023 15:33:47 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=davidl%40lmert.com&quot; class=&quot;user-hover&quot; rel=&quot;davidl@lmert.com&quot;&gt;davidl@lmert.com&lt;/a&gt;, Windows 7 End of Life (EOL) was January 14, 2020. This is not something we plan on supporting for Compass going forward. Thanks for opening the ticket.&lt;/p&gt;

&lt;p&gt;&lt;a href=&quot;https://support.microsoft.com/en-us/windows/windows-7-support-ended-on-january-14-2020-b75d4580-2cc7-895a-2c9c-1466d9a53962&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://support.microsoft.com/en-us/windows/windows-7-support-ended-on-january-14-2020-b75d4580-2cc7-895a-2c9c-1466d9a53962&lt;/a&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="5377099" author="dbeng-pm-bot" created="Wed, 26 Apr 2023 12:47:47 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=davidl%40lmert.com&quot; class=&quot;user-hover&quot; rel=&quot;davidl@lmert.com&quot;&gt;davidl@lmert.com&lt;/a&gt;, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible. &lt;/p&gt;

&lt;p&gt;Please review your issue to ensure you&apos;ve included your environment details and have attached relevant logs (with any sensitive data redacted), so that we&apos;re best able to provide you a timely and thorough response. Thanks again!&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="446285" name="Untitled.png" size="55119" author="davidl@lmert.com" created="Wed, 26 Apr 2023 12:41:20 +0000"/>
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