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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[COMPASS-7071] Compass settings unresponsive, fails to fetch settings file</title>
                <link>https://jira.mongodb.org/browse/COMPASS-7071</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;h3&gt;&lt;a name=&quot;ProblemStatement%2FRationale&quot;&gt;&lt;/a&gt;&lt;b&gt;Problem Statement/Rationale&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Immediately after upgrading Compass, I&apos;m no longer able to see _MONGOSHELL at the bottom of the application. Clicking &quot;Settings&quot; in the menu bar or the settings wheel does nothing.&#160;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Please be sure to attach relevant logs &lt;em&gt;with any sensitive data redacted&lt;/em&gt;.&lt;/b&gt;&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-01T20:57:29.600Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&quot;c&quot;:&quot;COMPASS-MAIN&quot;,&quot;id&quot;:1001000001,&quot;ctx&quot;:&quot;logging&quot;,&quot;msg&quot;:&quot;Starting logging&quot;,&quot;attr&quot;:{&quot;version&quot;:&quot;1.39.0&quot;,&quot;nodeVersion&quot;:&quot;18.12.1&quot;,&quot;electronVersion&quot;:&quot;23.3.9&quot;,&quot;chromeVersion&quot;:&quot;110.0.5481.208&quot;,&quot;platform&quot;:&quot;darwin&quot;,&quot;arch&quot;:&quot;x64&quot;,&quot;osReleaseName&quot;:null,&quot;osReleaseVersion&quot;:null,&quot;pendingEarlyLogEventCount&quot;:2}}&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-01T20:57:29.516Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&quot;c&quot;:&quot;COMPASS-PREFERENCES&quot;,&quot;id&quot;:1001000154,&quot;ctx&quot;:&quot;preferences&quot;,&quot;msg&quot;:&quot;Loading global configuration file&quot;,&quot;attr&quot;:{&quot;filename&quot;:&quot;/etc/mongodb-compass.conf&quot;}}&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-01T20:57:29.521Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&quot;c&quot;:&quot;COMPASS-PREFERENCES&quot;,&quot;id&quot;:1001000158,&quot;ctx&quot;:&quot;preferences&quot;,&quot;msg&quot;:&quot;Parsed command line flags&quot;,&quot;attr&quot;:{&quot;options&quot;:&lt;span class=&quot;error&quot;&gt;&amp;#91;&amp;quot;_&amp;quot;&amp;#93;&lt;/span&gt;}}&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-01T20:57:29.603Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&quot;c&quot;:&quot;COMPASS-TELEMETRY&quot;,&quot;id&quot;:1001000094,&quot;ctx&quot;:&quot;Telemetry&quot;,&quot;msg&quot;:&quot;Enabling Telemetry reporting&quot;}&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-01T20:57:29.603Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&quot;c&quot;:&quot;COMPASS-TELEMETRY&quot;,&quot;id&quot;:1001000093,&quot;ctx&quot;:&quot;Telemetry&quot;,&quot;msg&quot;:&quot;Loading telemetry config&quot;,&quot;attr&quot;:{&quot;telemetryCapableEnvironment&quot;:true,&quot;hasAnalytics&quot;:true,&quot;currentUserId&quot;:&quot;5a6f81c9-1ed5-475f-b715-b754fb5952f2&quot;,&quot;telemetryAnonymousId&quot;:&quot;5a6f81c9-1ed5-475f-b715-b754fb5952f2&quot;,&quot;state&quot;:&quot;enabled&quot;,&quot;queuedEvents&quot;:0}}&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-01T20:57:29.632Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&quot;c&quot;:&quot;COMPASS-AUTO-UPDATES&quot;,&quot;id&quot;:1001000130,&quot;ctx&quot;:&quot;AutoUpdateManager&quot;,&quot;msg&quot;:&quot;Initializing&quot;}&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-01T20:57:29.632Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&quot;c&quot;:&quot;COMPASS-AUTO-UPDATES&quot;,&quot;id&quot;:1001000133,&quot;ctx&quot;:&quot;AutoUpdateManager&quot;,&quot;msg&quot;:&quot;Setting up updateManager&quot;,&quot;attr&quot;:{&quot;endpoint&quot;:&quot;https://compass.mongodb.com&quot;,&quot;product&quot;:&quot;compass&quot;,&quot;channel&quot;:&quot;stable&quot;,&quot;platform&quot;:&quot;darwin&quot;,&quot;arch&quot;:&quot;x64&quot;,&quot;version&quot;:&quot;1.39.0&quot;,&quot;updateCheckInterval&quot;:14400000,&quot;initialUpdateDelay&quot;:30000,&quot;enabled&quot;:true}}&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-01T20:57:29.634Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&quot;c&quot;:&quot;COMPASS-MAIN&quot;,&quot;id&quot;:1001000125,&quot;ctx&quot;:&quot;AutoEncryption&quot;,&quot;msg&quot;:&quot;Found MongoDB Crypt library&quot;,&quot;attr&quot;:{&quot;cryptSharedLibPath&quot;:&quot;/Applications/MongoDB Compass.app/Contents/Resources/app.asar.unpacked/build/assets/mongo_crypt_v1.b41d09cdd96983353ea8.dylib&quot;,&quot;externalOverride&quot;:null}}&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-01T20:57:31.513Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&quot;c&quot;:&quot;COMPASS-PLUGINS&quot;,&quot;id&quot;:1001000141,&quot;ctx&quot;:&quot;Hadron Plugin Manager&quot;,&quot;msg&quot;:&quot;Loading plugins from path /Users/greg.smith/.mongodb/compass/plugins&quot;}&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-01T20:57:31.519Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;W&quot;,&quot;c&quot;:&quot;COMPASS-PLUGINS&quot;,&quot;id&quot;:1001000142,&quot;ctx&quot;:&quot;Hadron Plugin Manager&quot;,&quot;msg&quot;:&quot;Failed to load plugins&quot;,&quot;attr&quot;:{&quot;path&quot;:&quot;/Users/greg.smith/.mongodb/compass/plugins&quot;,&quot;message&quot;:&quot;ENOENT: no such file or directory, scandir &apos;/Users/greg.smith/.mongodb/compass/plugins&apos;&quot;}}&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-01T20:57:31.531Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&quot;c&quot;:&quot;COMPASS-APP&quot;,&quot;id&quot;:1001000092,&quot;ctx&quot;:&quot;Main Window&quot;,&quot;msg&quot;:&quot;Rendering app container&quot;,&quot;attr&quot;:{&quot;autoConnectEnabled&quot;:false}}&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-01T20:57:32.115Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&quot;c&quot;:&quot;COMPASS-INTERCOM&quot;,&quot;id&quot;:1001000116,&quot;ctx&quot;:&quot;Intercom&quot;,&quot;msg&quot;:&quot;Loading intercom script&quot;}&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-01T20:57:32.115Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&quot;c&quot;:&quot;COMPASS-INTERCOM&quot;,&quot;id&quot;:1001000111,&quot;ctx&quot;:&quot;Intercom&quot;,&quot;msg&quot;:&quot;Intercom booted with metadata&quot;,&quot;attr&quot;:{&quot;user_id&quot;:&quot;5a6f81c9-1ed5-475f-b715-b754fb5952f2&quot;,&quot;app_id&quot;:&quot;p57suhg7&quot;,&quot;created_at&quot;:1606772331,&quot;app_name&quot;:&quot;MongoDB Compass&quot;,&quot;app_version&quot;:&quot;1.39.0&quot;,&quot;app_stage&quot;:&quot;production&quot;}}&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-01T20:57:59.638Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&quot;c&quot;:&quot;COMPASS-AUTO-UPDATES&quot;,&quot;id&quot;:1001000135,&quot;ctx&quot;:&quot;AutoUpdateManager&quot;,&quot;msg&quot;:&quot;Checking for updates ...&quot;}&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-01T20:58:00.316Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&quot;c&quot;:&quot;COMPASS-AUTO-UPDATES&quot;,&quot;id&quot;:1001000126,&quot;ctx&quot;:&quot;AutoUpdateManager&quot;,&quot;msg&quot;:&quot;Update not available&quot;}&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-01T20:58:22.782Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;W&quot;,&quot;c&quot;:&quot;COMPASS-SETTINGS&quot;,&quot;id&quot;:1001000145,&quot;ctx&quot;:&quot;Settings&quot;,&quot;msg&quot;:&quot;Failed to fetch settings&quot;,&quot;attr&quot;:{&quot;message&quot;:&quot;Setting \&quot;trackErrors\&quot; is not part of the preferences model&quot;}}&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-01T20:58:46.383Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&quot;c&quot;:&quot;COMPASS-MAIN&quot;,&quot;id&quot;:1001000003,&quot;ctx&quot;:&quot;app&quot;,&quot;msg&quot;:&quot;Closing application&quot;}&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;StepstoReproduce&quot;&gt;&lt;/a&gt;&lt;b&gt;Steps to Reproduce&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Upgrade Compass to 1.39.0 on MacOS Ventura&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ExpectedResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Expected Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;I expect I can edit settings to enable dev tools&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ActualResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Actual Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Nothing happens&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;AdditionalNotes&quot;&gt;&lt;/a&gt;&lt;b&gt;Additional Notes&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Any additional information that may be useful to include.&lt;/font&gt;&lt;/p&gt;</description>
                <environment>OS: MacOS Ventura 13.5&lt;br/&gt;
Compass: 1.39&lt;br/&gt;
Additional info:&lt;br/&gt;
</environment>
        <key id="2406615">COMPASS-7071</key>
            <summary>Compass settings unresponsive, fails to fetch settings file</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13203">Gone away</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="greg.smith@optconnect.com">Greg Smith</reporter>
                        <labels>
                    </labels>
                <created>Tue, 1 Aug 2023 21:10:09 +0000</created>
                <updated>Fri, 27 Oct 2023 20:18:35 +0000</updated>
                            <resolved>Wed, 23 Aug 2023 13:40:22 +0000</resolved>
                                                    <fixVersion>No version</fixVersion>
                                        <due></due>
                            <votes>1</votes>
                                    <watches>4</watches>
                                                                                                                <comments>
                            <comment id="5666076" author="JIRAUSER1274593" created="Tue, 29 Aug 2023 14:55:47 +0000"  >
&lt;p&gt;Why was this closed?&lt;/p&gt;
</comment>
                            <comment id="5620039" author="sarah.cheikhali@doriane.com" created="Tue, 8 Aug 2023 13:41:20 +0000"  >&lt;p&gt;Hello, I encountered the same problem on Windows 10 OS after upgrading Compass to 1.39.0 version.&lt;/p&gt;</comment>
                            <comment id="5606200" author="dbeng-pm-bot" created="Tue, 1 Aug 2023 21:10:11 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=greg.smith%40optconnect.com&quot; class=&quot;user-hover&quot; rel=&quot;greg.smith@optconnect.com&quot;&gt;greg.smith@optconnect.com&lt;/a&gt;, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible. &lt;/p&gt;

&lt;p&gt;Please review your issue to ensure you&apos;ve included your environment details and have attached relevant logs (with any sensitive data redacted), so that we&apos;re best able to provide you a timely and thorough response. Thanks again!&lt;/p&gt;</comment>
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