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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-7092] Compass shows Blank screen until &quot;users profile&quot; replaced or clean install</title>
                <link>https://jira.mongodb.org/browse/COMPASS-7092</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;h3&gt;&lt;a name=&quot;ProblemStatement%2FRationale&quot;&gt;&lt;/a&gt;&lt;b&gt;Problem Statement/Rationale&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;What is going wrong? What action would you like the Engineering team to take?&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Please be sure to attach relevant logs &lt;em&gt;with any sensitive data redacted&lt;/em&gt;.&lt;/b&gt;&lt;br/&gt;
&lt;em&gt;How to retrieve logs for: &lt;a href=&quot;https://www.mongodb.com/docs/compass/current/troubleshooting/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Compass&lt;/a&gt;; &lt;a href=&quot;https://www.mongodb.com/docs/mongodb-shell/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Shell&lt;/a&gt;&lt;/em&gt;&lt;/p&gt;

&lt;p&gt;Reporting issue in Compass case review for Product Report&lt;/p&gt;

&lt;p&gt;Blank screen seen in Win 1.29.5 and 1.36.2 caused by old &quot;user profile&quot;.&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;StepstoReproduce&quot;&gt;&lt;/a&gt;&lt;b&gt;Steps to Reproduce&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;How could an engineer replicate the issue you&#8217;re reporting?&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ExpectedResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Expected Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;What do you expect to happen?&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Not a blank screen to appear&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ActualResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Actual Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;What do you observe is happening?&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;User reports, &quot;This issue has been resolved by deleting the users profile and letting it be recreated fresh on the next login.&quot;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;They upgraded to 1.38.0&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;AdditionalNotes&quot;&gt;&lt;/a&gt;&lt;b&gt;Additional Notes&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Any additional information that may be useful to include.&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;It would be nice if root cause is found but may be residual file from past installations.&lt;/p&gt;</description>
                <environment>OS: Win&lt;br/&gt;
node.js / npm versions:&lt;br/&gt;
Additional info: Compass 1.29.5&lt;br/&gt;
</environment>
        <key id="2412665">COMPASS-7092</key>
            <summary>Compass shows Blank screen until &quot;users profile&quot; replaced or clean install</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="4" iconUrl="https://jira.mongodb.org/images/icons/priorities/minor.svg">Minor - P4</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13203">Gone away</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="felicia.hsieh@mongodb.com">Felicia Hsieh</reporter>
                        <labels>
                    </labels>
                <created>Wed, 9 Aug 2023 02:59:01 +0000</created>
                <updated>Fri, 27 Oct 2023 20:18:35 +0000</updated>
                            <resolved>Fri, 18 Aug 2023 20:08:29 +0000</resolved>
                                    <version>1.29.5</version>
                    <version>1.36.2</version>
                                    <fixVersion>No version</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                <comments>
                            <comment id="5644183" author="jessica.sigafoos" created="Fri, 18 Aug 2023 20:08:29 +0000"  >&lt;p&gt;Unless we see more instances of this reported, we&apos;ll assume this was resolved via &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-7026&quot; title=&quot;In Windows 10 Menu &amp;quot;Edit&amp;gt;Settings&amp;quot; does not open (Compass v 1.39.0)&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-7026&quot;&gt;&lt;del&gt;COMPASS-7026&lt;/del&gt;&lt;/a&gt;.&lt;/p&gt;</comment>
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